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“Everything you want, all in one place!” 5 of 5 stars
Review of Half Moon, A RockResort

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Half Moon, A RockResort
4.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #4 of 63 Hotels in Montego Bay
Wellesley, Massachusetts
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Everything you want, all in one place!”
5 of 5 stars Reviewed December 2, 2013 via mobile

This is our second visit to Half Moon with 3 generations of family, and we will be back next year! Lovely beaches, plenty of pools, bars, tennis, golf and horseback riding. Old school service (the kind so lacking elsewhere) and plantation feel make Half Moon unlike other Caribbean resorts.

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,255 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
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English first
Dayton, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2013

I love Half Moon Bay. Have visited many times. The resort has many special activities, be sure to get a tour of the property so you know all of the dining and activity options. We also love the golf course and the caddies. Be sure to rent a golf cart for the week. The best beach is down by the main restaurant.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Windsor, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2013

Stayed at Half Moon for at site visit for a client and the experience was one of a kind. Grounds were great and well kept. Staff was friendly and approachable; went above and beyond to ensure the experience was great. Restaurants on site were decent. Pepper Pot was superb & price was ok. Options for weddings and events were plenty and Spa was one of a kind...a must see and experience. Would recommend for wedding or honeymoon.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2013

My friend and I went to Half Moon to celebrate a milestone birthday of mine. We went over Veteran's Day weekend and I can't say enough about how perfect the stay was. The resort is well managed and the staff are accommodating to all sorts of travelers. We had good experiences at all of the resorts restaurants and the staff in all of them soon became the highlight of the experience. I have to give a shout out to the Jerk chicken at the beach BBQ and at the Seagrapes Terrace Restaurant. I had it every day. Also have to give a shout out to Caswell and the dirty banana frozen concoctions that he made every day, and beautiful Michelle who delivered them to us. Thanks to Dean at the Italian restaurant for the wine recommendations and Alvin at the bar there. Can't forget Camille at check in and Brandt, the local MJ look alike.Would go back as often as I could afford it.

Room Tip: Stay in the west cottages if you can, it is walk out to the beach
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 6, 2013
Dear Valued Guest,

Thank you for choosing Half Moon, A RockResort to celebrate your very special occasion -your Birthday. We are delighted the team created an experience of a lifetime for you. Your beautiful comments will certainly be shared with the team members mentioned.

We’re happy your stay celebrating special occasion was all you anticipated and we thank you for sharing your experience so expressively on TripAdvisor. We certainly look forward to the pleasure of welcoming back ‘home’ for many more Birthdays...best wishes!

Sincerely,

Shernette Crichton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 24, 2013

This was my 5 th trip to Half Moon, so I am not a Novice here. It never fails to deliver. The staff are excellent and make every effort to make your stay wonderful. Make sure you book pick up through the hotel and also use the Mo Bay Club. It eases your entrance and exits from The country. What do I like about this place? Half Moon exudes class without tying too hard yet It's still homely and does not try too hard. It's effortless. It's luxurious without making you feel like you can't let loose! Smiling faces everywhere make you feel welcome. All the rooms are nice. IFC ourse, it's a matter of taste, but for me the west cottages are special, and hibiscus suites are nice too. Calming view of the sea. Food is good, but do try to get out of the resort to see Mo Bay. Lots of great excursions. Christine at the excursion desk was great. Check in staff go out of their way to accommodate room requests. Shout out to Keisha. You know what you did for me. I appreciated that gesture. I really love this place . Plotting the next trip now! You should too! You will not regret it.

Room Tip: West cottages are my fave, but all rooms are good. Ask for top floor and not ground floor so you can...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 6, 2013
Dear Valued Guest,

The lovely comments regarding your recent stay at Half Moon, A RockResort are highly appreciated. We are thrilled that you had another enjoyable experience with us. We thank you for your loyalty and patronage over the years; you are truly a Half Moon Ambassador.

Thank you for recognizing the team, the staff truly are the ones who learn the idiosyncrasies of our clients and make each visit special

We Thank you for again choosing your Half Moon family; as always, we look forward to the pleasure of welcoming you back ‘home’.

Sincerely,


Shernette Crichton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 21, 2013

I stayed at Half Moon for 3 nights for a destination wedding. The resort was beautiful and the staff was very attentive the entire time we were there. Shout out to Rennis, our waiter in the villa! Although, he and I were the only men in a house full of women (13 total), he kept his cool and was able to fulfill mostly all requests without incident or dissatisfaction. Our party of 14 enjoyed the in house breakfasts by the pool and the bar and coolers stayed fully stocked with drinks of all types, which was great! The facilities at Half Moon were also very impressive. We were able to participate in typical vacations activities such as golf, kayaking, and snorkeling which were lots of fun as well. Our travel agent, Cary Driscoll from Beach Bum Vacation was absolutely the best. With constant communication via email, Carey kept everyone in the loop, even as changes were being made the week before the trip. If you and your family or friends are looking to plan a beach vacation, consider Carey at Beach Bum Vacation. I had a great time and have no complaints! Five stars for Half Moon Jamaica. RESPECT YEA MON BLESS UP!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 6, 2013
Dear Valued Guests,

We are thrilled that you had such an enjoyable experience with us. We sincerely appreciate you taking the time to share comments regarding your Half Moon, A RockResort stay. It was a pleasure serving the group and hosting the special wedding you attended. It is certainly rewarding to receive complimentary feedback on our resort facility and service. Thank you for recognizing the team in particular Rennis, we will be sure to shareyour comments with him.

We thank you for choosing Half Moon and sharing your review on tripadvisor; we look forward to the pleasure of welcoming you back “home” in the not too distant future.

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 20, 2013

We booked the Half Moon on the basis that it was supposedly "the best resort in Jamaica". That may have been true once, and the resort still is very beautiful (based on Jamaican standards) but we really didn't enjoy or stay (or more accurately we enjoyed our stay despite the resort not because of it). Here's a run down of the good and the bad so you know what you're getting yourself into:

The Rooms and Resort
The gardens are beautiful and the rooms (we stayed in an Oceanfront Hibiscus Suite) we're large. The pool is pretty but small (the bar is tiny, if one group sits down the whole bar is taken). The beach is not the best, you're better off going to the Montego Bay strip and using the beaches there as the beach at the Half Moon is a bit rocky and murky.

Oh and if you book the Ocean front room don't expect a view of the ocean (unless you book on the top floor and walk up the stairs). They have planed a tall hedge in front of the rooms so you can't actually see the beach from the rooms......there went my expectations of sitting on the patio watching the waves).

The resort is also so large that unless you hire a golf buggy for $55 a day (or want to ride a pushbike everywhere) you can't get around. They have a shuttle bus that goes around every 25minutes but the people we saw waiting in the heat for it just looked miserable.

The Oleander Terrace was closed the entire time we were there as well.


The "Shopping Village"
We had high hopes for this. We were disappointed. We went to look around and saw a little pub (good food here and nice and casual), a restaurant and two open shops. The rest looked closed or empty (and the two shops were both tacky tourist stuff). Thank god we didn't wait for the shuttle bus.


The Wifi
Give up in the rooms (well in our room). It was non existent. The common areas were ok.


The Atmosphere
The most boring resort we have ever stayed (and we have stayed at a lot!). During the day there's heaps to do but once the sun goes down there is absolutely nothing to do. No music, the bar is quiet, the restaurant is dead. One night they had a piano singer for 10minutes and a little three man wandering band but as soon as that sun goes down expect nothing as that's what there is. I would have hoped for some music or entertainment but nope, it's a morgue.


The Games Room
As it was so boring at night we sought out the games room. There is a questionable pool table, a table tennis set, a broken air hockey table, a dart board with no darts and a chess table wit no pieces. It's also dark and quiet. We asked for something we could play music on and they gave us a clock radio (one of those hotel ones that has no volume).


The Staff and Their Rules
The dress code at this place will drive you a little nuts. The only place for a casual meal is the pub (which is a bus ride or golf cart ride away in the ghost town shopping village). Otherwise you will need to dress in proper shoes (no thongs, sandals or sneakers), collared shirts and at the minimum tailored shorts for me for dinner for guys and elegant for ladies. We found this out the hard way (although the dress code sign at breakfast stating no beachwear, thongs and a million other things should have tipped us off) when we went for dinner only to be turned away. I was fine but my partners leather sandals were apparently going to offend the 6 other people in the restaurant on the terrace. As we were getting very rudely turned away (by a guy who sprinted over and told us loudly "no thongs!!" - no good evening, no sorry nothing) a lady walked past us with rubber thongs and hot pink pants on.......but she was apparently fine.

We asked to see the night manager who was incredibly unhelpful and rude. His answer was that they don't enforce the dress code for women.....so girls you can wear your rubber thongs but boys be prepared to put on your dress shoes in a hot humid climate if you want to eat. He didn't offer us any alternatives, didn't see how sexist or ridiculous the policy was at a beachfront resort. He was just rude. In fact he was so rude we decided to get out of the resort the next day and have our meals in town (where we had a much better day at Biggs and Doctors Cove - will review those soon).

This leaves you with little option in terms of dining at the resort. The terrace is their most casual place to dine and if you don't have the right shoes you're left with only room service.........or catching the bus every 25 mins to the pub. I've never stayed at a beachfront resort anywhere in the world where you can't grab a meal in casual gear.

I get that movie stars and politicians have stayed at this resort and a standard is expected......but that was many, many years ago. Plus when there's 6 people in your restaurant, one in rubber thongs and hot pink pants, are you really going to turn away hungry guests because they have leather sandals on?


Extra Fees
They will hit you up for a $30 "resort fee" per day at the end of your stay. This wasn't mentioned on the website we booked through. Apparently it's to pay for things like the wifi and games room. Not surprisingly, we refused to pay it.


Now for the good stuff....the Dolphins!
This was an amazing experience. We did a private swim ($400 each) and it was just brilliant. They take photos and a video (not great quality and cost $140 but worth it for the memories) and you get to dance with them, swim with them, sing with them and even ride on them. The dolphins love it too (would be the same if you felt they didn't like it but they see to love playing with you). A great experience and the trainers are lovely.


So there's the long run down. Would I stay here again? Absolutely not. The boring atmosphere, rude staff, overly pretentious dress code and bad customer service that we experienced makes that an easy decision. If you have a family with small kids or you're elderly and want to be in bed early every night and you're happy to dress for dinner each night while you're on holiday then you could give it a go and you'd have a good time, or if you got one of the Royal Villas and had a big group of friends and your own music you'd have a ball (if they don't tell you to turn down the music!) but not as a couple.

Hope that's helpful to you all.

Room Tip: If you book the Ocean front suite get the top floor if you want to see the ocean as otherwise all yo...
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 6, 2013
Dear Valued Guest,

Thank you for taking the time to share your candid feedback regarding your recent Half Moon, A RockResort experience. We sincerely regret that we did not exceed your expectations in some areas of your experience and are disappointed that you left feeling dissatisfied.

Half Moon is truly a first-class resort and we generally succeed in satisfying our most discerning clients; we continue to host a wide array of valued clients like yourselves and have received and continue to receive raving reviews. Notwithstanding, we take your review very seriously, as direct feedback from our customers, is a valuable tool which allows the opportunity to make the necessary adjustments to further refine aspects of our operation.

We sincerely regret the inconveniences you cited and apologise for the challenges encountered with your dining experience. We are pleased that despite the negative encounters, you enjoyed aspects of your experience.

While you have indicated that you are not likely to return to Half Moon, we hope you will reconsider this decision and give us an opportunity to provide you with an experience of a lifetime. Should you decide to visit us in the future, please feel free to contact me directly to assist with making the necessary arrangements.

Once again, thank you for visiting Half Moon and for your frank feedback.

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Half Moon, A RockResort

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Montego Bay
#4 Top resorts Hotel in Montego Bay
#4 On the Beach Hotel in Montego Bay
#4 Luxury Hotel in Montego Bay
#4 Business Hotel in Montego Bay
#5 Family Hotel in Montego Bay
#7 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Half Moon, A RockResort 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
Nestled on a two-mile, crescent-shaped beach on Jamaica's northern coast, Half Moon, A RockResort, is truly paradise found. This spectacular, 400-acre luxury resort features pristine, whitewashed cottages surrounded by beautifully landscaped gardens and the sparkling Caribbean Sea beyond.Expertly combining Old World charm and elegant modern touches, Half Moon offers 197 guest rooms and suites, and 31 private four- to seven-bedroom villas. Its world-class amenities include the renowned Fern Tree Spa, an 18-hole signature golf course, a Dolphin Lagoon, fitness centre, equestrian centre and more. With its spectacular seaside location, rich Caribbean heritage, warm and attentive staff and exceptional array of amenities, it's no wonder that this iconic Jamaican destination has set the standard for luxury Caribbean resorts for 60 years. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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