From the time I arrived at the Half Moon welcome lounge in the airport, the staff was warm and inviting! Despite our late arrival time, every member of staff we came across from the welcome lounge, to the town car driver, to the bell hops to the pleasant faces at the check in desk were accommodating and friendly. The suite we stayed in was located right in front of the Olympic size pool and the swim up bar, needless to say we were in paradise! The grounds were beautifully kept, with not a fallen leaf out of place! We were fortunate to get upgraded to a cottage with a private balcony with a walk way onto the beach, because of a problem in our room. We were moved quickly, with no problem, the hotel management were absolutely amazing! As for the bartenders, they became my best friends! They made delicious drinks a long with being friendly, funny and courteous. Even when they were met with rude or pushy customers the bartenders and mangers maintained their professionalism and courtesy! I was so impressed! This was not my first trip to the island, but I will say that the staff at the Half Moon Resort made it one of the best! I look forward to my next family vacation at the paradise that is the Half Moon Resort!