The first step to any vacation is the making of reservations. It sets the whole tone for the experience to come. We have never found anyone anywhere who is as helpful, friendly, efficient and responsive as Nadia at the reservations department of Half Moon. She worked with us diligently to meet all our requests. Even without seeing our accomodations we knew we were in good hands. We have been back several times. My husband loves the Olympic-sized pool and we both loved our Hibiscus suite with water views. We've just called Nadia again-- because we are going back next month!