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“Lovely but not perfect” 3 of 5 stars
Review of Half Moon, A RockResort

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Half Moon, A RockResort
4.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Half Moon Summer Getaway
Ranked #4 of 63 Hotels in Montego Bay
Certificate of Excellence
west yorkshire
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
“Lovely but not perfect”
3 of 5 stars Reviewed December 19, 2012

This was my second visit to Half Moon. Whilst it is no doubt a luxurious resort and beautiful in many ways, it is in need of further investment. I stayed in a Junior Suite and the bathroom was very dated and not what you would expect of a 5 star resort. The food was ok but not amazing and the staff either tried too hard or not at all. It was not unusual at a meal to have at least 3 people turn up at the table introducing themselves as the server for the evening - it all got very confusing. The best part of the hotel was the golf club and its staff and caddies. It is a beautiful resort with a lovely beach but it did not feel 5 star any more.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, January 3, 2013
Dear Valued Guests,

It was a pleasure serving you again as our treasured guest. We appreciate you taking the time to share feedback regarding your recent Half Moon, A RockResort experience on tripadvisor.

Your feedback is not only important to us, but it is vital to our continuous improvement; we thank you for your comments and for sharing your concerns. We sincerely apologise that we did not exceed your expectation in some areas for our service delivery, this time around.

Again, thank you for sharing your Half Moon experience. As always, we look forward to the pleasure of welcoming you “home”.

Best regards,


The Half Moon Team
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1,481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
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English first
Marbella, Spain
Top Contributor
237 reviews 237 reviews
27 hotel reviews
191 helpful votes 191 helpful votes
2 of 5 stars Reviewed December 16, 2012 via mobile

We looked forward to our 10 days at half moon. The room we got was smelling of damp and was very dated, even the tv was an old big model, not flatscreen. But when complainibg the staff was most accomodating and gave us a much better room infront of the sea, very nice of them. There is a small beach at the resort, most is rocky, stoney sea front though so if you, like us, like to walk along a beach strolling in the sand it is not possible. When asking for a taxi to go to the centre of Mobay we were told a price of around 80 dollars, we stopped one on the street for 6 dollars. Not such a good feeling! Ofcourse hotel taxis are always a bit extra but not more than 10 times the price. The restaurants were all good. The gym well equipped but so cold from air condition that we had to give it a miss. All in all, friendly staff, a bit dated and no paradise beach although they do have a long sea front.

Stayed January 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, January 2, 2013
Dear Valued Guests,

Thank you for visiting Half Moon, A RockResort and for sharing your candid feedback.

We sincerely apologise that we did not exceed your expectations in some areas of your experience. Nonetheless, we are happy you found our staff friendly. We regret that you did not enjoy your beach experience, the resort does feature and recommend our main Sunset Beach for clients to enjoy and where our non-motorized beach activities are done.

Concerning the taxi service, it is recommended that our guests utilize the private taxi service at the hotel, with drivers and vehicles certified by the Jamaica Tourist Board and has the appropriate license and insurance.

Again, thank you for your feedback, it was a pleasure serving you; we trust you will give us another opportunity to serve you.

Best regards,


The Half Moon Team
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Mountain Top
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 13, 2012

Again, Half-Moon did not disappoint. I have stayed here multiple times, with and without my family. I recently stayed during my participation in the Jamaica Open. The staff as always was very accommodating, the room beyond my expectations and the food incredible. Of note, my last time at Half-Moon was in January, 2012 and I accidentally left a nice bottle of wine in my room while trying to rush to the airport. Much to my surprise, during my check in November, 2012 (11 months later), the staff at the front desk had the bottle waiting for me. I have never really stayed at any hotel with such competent, yet "down to earth" staff. Half-Moon is now my home away from home in Jamaica.

Room Tip: Try to book your accommodation well in advance of your trip if possible. I have stayed in different...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 17, 2012
Dear Valued Guest,

We sincerely appreciate your taking the time to pen your Half Moon experience on tripadvisor. We are happy that once again we exceeded your expectations on your recent stay. Thank you for participating in our Jamaica Open Golf Tournament and for recognizing our staff who are truly the ones that learn the idiosyncrasies of our clients and make each visit special. We are really delighted that Half Moon will become your home away from home in Jamaica and look forward to your next visit.

Sincerely,
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Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed December 12, 2012

Just spent a week at Half Moon celebrating our 20th wedding anniversary. The staff helped to make it the most magical and romantic vacation we could have imagined. Not only is the resort beautiful and first rate, but the people are just the kindest, friendliest and most service oriented we've ever met. Hats off the LaToya, the concierge, Delicia and Basil from the Seagrape Terrarce, and Stephanie Wade who arranged our stay. The wait staff and shuttle bus drivers were also fun to t Thank you all so much...we'll be back!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 17, 2012
Dear Valued Guest,

Thank you for choosing the Half Moon, A RockResort family for celebrating your 20th wedding anniversary, and for taking the time to share your wonderful experience on tripadvisor. We are delighted that our staff created a magical and memorable experience for this special trip. Also, thank you for recognizing our esteemed employees who provided outstanding service in particular Latoya, Delica, Basil and Stephanie; we will certainly recognize them for assiting in creating an experience of a lifetime for you.

We look forward to welcoming you back home to Half Moon and to celebrating your 21st anniversary.

Sincerely,
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Saskatoon, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 11, 2012

Wow - and this place has plenty of it. This is the vacation spot of the Royals and its not hard to see why. Top notch restaurants - service - food - beaches - this place has it all. The resort is large, but you can rent bicycles to get around or perhaps you'd prefer to rent one of their golf carts. The white sand beach stretches for miles and the calm, clear turquoise waters host incredible sea life. I followed a manta ray around while I was snorkeling just off shore. The suites are simply beautiful with huge soaker tubs and 5 foot showers. Double sinks - double closets - double size balconies and double size rooms. Truly elegant! We recommend getting the all-inclusive feature as meals can be pricey. Just a short jaunt from the airport. Nice shops, great sales.

Room Tip: The Hibiscus Suites are right on the ocean and close to all amenities. They are huge, quiet and very...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 14, 2012
Dear Valued Guest,

It was a pleasure having you as our treasured guest; we thank you for taking the time to share your Half Moon, A RockResort experience on tripadvisor. Your comments are valuable to us. I am delighted that we created an experience of a lifetime for you. While Half Moon has played host to many Royal families and celebrities over the last 58 years; I am happy that you agree, as we treat all our guests like Royalty. You have described some of the important aspects of a wonderful vacation experience at Half Moon so beautifully, thank you!

We look forward to welcoming you back in the not so distant future.

Sincerely,
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Danbury, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 7, 2012

We just returned home from 7 days at Half Moon in Jamaica. It exceeded our expectations. We were in a beachfront cottage which was like living in a house right on the ocean. The water in the crescent beach is beautiful and calm, the beach was beautiful, and our porch was 10 steps from the beach. The resort itself is gorgeous and huge. We did a swim with the dolphins which should not be missed. The resort has it's own dolphin lagoon with 2 dolphins exclusively for hotel guests. The employees at the hotel are incredibly friendly as well!

We did leave the resort with friends one day to go to the Jamaica epicurean festival, but there really is no need to leave this resort. There are several restaurants and so many activities (including a great spa) that there is too much to do on the resort.

We only had two criticisms for the entire stay. One was that we did not like the dinner food at one of the restaurants (the Sea Grape) at all. We found the food to be overpriced and pretentious for what it was. We absolutely loved Il Guardino, the Italian restaurant, and we really liked the Sugar Mill as well.
The other criticism was that we would have liked more Reggae music. There were two cute gentleman that played in the bar in the early evenings but that was too short!

Room Tip: We absolutely loved the West Cottages. But, I honestly am not sure you could go wrong here with any...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 11, 2012
Dear Valued Guests,

We sincerely appreciate you taking the time to share your recent Half Moon, A RockResort experience on TripAdvisor.

We are delighted you enjoyed the resort and its offerings; the dolphin experience is among the popular activities our guests enjoy. It is always lovely to hear that the employees were friendly; our ultimate goal is to provide an experience of a lifetime for you our valued clients.

Thank you for selecting Half Moon and for sharing your feedback, we have noted your two criticisms and will certainly share them with the team.. We look forward to the pleasure of welcoming you back `home’ soon.

Best regards,


The Half Moon Team
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

I recently got married at the Half Moon resort on 18th November 2012. My wedding planner was Shanoya Watson and we had also been dealing with Tashane Castillo and Jacqueline Gayle regarding the reservations of our 3 villas and some hotel rooms.

We had been planning the wedding with Shanoya for several months and she has always been professional, friendly and helpful when it came to many aspects of the wedding day.

From our arrival at Montego Bay airport, Half Moon takes care of you and guides you into their lounge where you are given a bottle of water and then taken to the shuttle. It’s about a ten minute ride to the resort and providing this shuttle takes a lot of hassle out of finding cabs especially for our big group.

Our guests and ourselves stayed in the Royal Villas and every one of us could not have been happier with our accommodation! Coming from London, we are not used to beautiful mansions such as these. It was also perfect as we had about 50 guests and we wanted them to be able to get to know each other and these were perfect. Jacqueline did a good job sorting all our guests into separate villas and also accommodating our requests and last minute cancellations. From the spaciousness and interior of the villas, to the amazing service we got from our butlers, chefs and housekeepers, staying at the villas was a treat and we were more than spoilt during our week stay. We stayed in villas 92, 96 and 97 and although they were not ocean facing villas, this did not matter. We all enjoyed our meals at the villas, the chefs are all amazing (ours was Beverley) and we particularly loved our breakfasts (ackee and saltfish/plantains) and of course authentic Jamaican dishes such as jerk chicken, and rice and peas. The chefs will make whatever your heart desires! And thank you to our butler Ferdinand who helped with making sure my wedding dress and my husband’s suit got steamed, pressed and hand-delivered on the wedding day.

We hired a couple coaches for our day trips to both Negril and Ocho Rios. We did this through Jamaica Tours who have a desk within the resort. The coaches are nice, big and air conditioned. We put our own cd in and just enjoyed the ride. Our coach to Negril came with a tour guide who was fun and friendly. It was a good way to take everybody around and outside of Montego Bay!

Our wedding day was the most beautiful day. Shanoya was on hand throughout the day for all last minute things and was out and about delivering our flowers and helping deliver our specially made up “Just Married” wedding golf cart (thanks to my Maid of Honour) which we particularly could not wait to drive! We held our ceremony at the Lily Pond Gazebo with our reception at the Royal Pavilion. This is the perfect setting if you want an outdoor wedding that isn’t on the beach and a reception where you want to be outside but covered but away from other buildings. Throughout the night, Shanoya was on hand taking care of all the timings and little things so that myself and my husband could enjoy our evening. They had put several fans under the Royal Pavilion as it did get hot throughout the evening. Shanoya and Tashane even gathered everything together (table decorations, wedding favours, etc) for us at the end of the night so we did not even have to lift a finger! They were so great!

After the wedding, me and my husband stayed in one of their ‘Junior Suites’ which is actually like an apartment overlooking the ocean. It was wonderful! On the wedding night we had a trail of white rose petals from the door to the bed and the next morning we were treated to a champagne breakfast in our room. We moved onto the all-inclusive food plan at the same time so we got to enjoy some of the restaurants on the resort – Sugar Mill, Il Giardino, Seagrape Terrace and the Indian restaurant. The food is all pretty good although it should be made clear which restaurants and drinks are not included as it’s hard to keep track of this.

The one thing that we wanted to feedback on was the fact that when we were moved to one of the suites, we were quite faraway from the rest of our guests and we asked for a comp golf cart for the rest of the time we were staying and we were told we would have to pay. There were so many golf carts not being used around the resort that Half Moon could surely provide the bride and groom with a golf cart seeing as we had just held our wedding there. Not having a golf cart, we then had reservations to a restaurant one night for the last seating and we called the front desk for someone to drive us there. The bell boy never showed up and we didn’t get to eat dinner.

But besides all that we had a wonderful first visit to Half Moon and we intend to celebrate our big anniversaries there to re-live all the special times we now have there.

Room Tip: Some of the bathrooms in the villas have been renovated to a very high standard, try and get one of...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, December 11, 2012
Dear Valued Guests,

Thank you for choosing Half Moon, A RockResort for your special occasion. We are delighted that our team and in particular Shanoya our Master Wedding Planner, created an experience of a lifetime; making your wedding day `perfect’. Your beautiful comments will certainly be shared with Shanoya and the team.

We’re pleased theat your stay was all you anticipated and we thank you for sharing your experience on TripAdvisor. We regret the disappointment with the Golf cart, whenever you have planned your return visit, please feel free to contact me directly (e-mail: Scrichton@halfmoon.com) to assist with making the necessary arrangements. We look forward to the pleasure of serving you on your first anniversary and many more.

Best regards,


The Half Moon Team
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Additional Information about Half Moon, A RockResort

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#4 On the Beach Hotel in Montego Bay
#4 Luxury Hotel in Montego Bay
#4 Top resorts Hotel in Montego Bay
#5 Family Hotel in Montego Bay
#7 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Half Moon, A RockResort 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
Nestled on a two-mile, crescent-shaped beach on Jamaica's northern coast, Half Moon, A RockResort, is truly paradise found. This spectacular, 400-acre luxury resort features pristine, whitewashed cottages surrounded by beautifully landscaped gardens and the sparkling Caribbean Sea beyond.Expertly combining Old World charm and elegant modern touches, Half Moon offers 197 guest rooms and suites, and 31 private four- to seven-bedroom villas. Its world-class amenities include the renowned Fern Tree Spa, an 18-hole signature golf course, a Dolphin Lagoon, fitness centre, equestrian centre and more. With its spectacular seaside location, rich Caribbean heritage, warm and attentive staff and exceptional array of amenities, it's no wonder that this iconic Jamaican destination has set the standard for luxury Caribbean resorts for 60 years. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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