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“Great for weddings and villa rental otherwise...” 4 of 5 stars
Review of Half Moon, A RockResort

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Half Moon, A RockResort
4.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #4 of 63 hotels in Montego Bay
Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Great for weddings and villa rental otherwise...”
4 of 5 stars Reviewed November 12, 2012

Resort caters to weddings (3/day) and large groups (Villa rental). Singles and single couples will feel plebian. That said we still thought the resort was beautiful (though dated) and loved the grounds. Lots to do and the staff was exceptional. Wi-Fi throughout resort and business center has 3 computers (1 with printer) open 24-7. No cell phone service even though we called our carriers prior to departure. Odd and limited TV channels. (Resort needs a business TV station like CNBC). Limited print news (only newspaper was the daily NY Times summary like the 1950's). Visited two restaurants. Both were very pricey and food was just so-so. Best deal was the buffet. Spa is a must-do.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, November 20, 2012
Dear Valued Guest, #23 (new) candid feedback

Thank you for taking the time to share your recent Half Moon, A RockResort experience on tripadvisor. It was a pleasure serving you. Your candid feedback is appreciated and has not been taken lightly, since we are always seeking ways to improve our facility for our valued guests like yourselves.

Once again, thank you for visiting Half Moon and for sharing your experience, we look forward to the privilege of welcoming you to Half Moon again in the near future.

Best regards,

The Half Moon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 11, 2012

Our recent holiday at the Half Moon was sadly quite disappointing as we were expecting much higher standards after reading all the 'rave' reviews on Tripadvisor. We were staying in a Beach Front Villa, firstly there was NO beach, just a shingle and rock beach full of sea urchins that you are not even allowed onto even if you are wearing shoes! If you are going there, stay in the Hibiscus Suites, they ARE on the beach.
Its not the hotels fault that Hurricane Sandy had just devastated part of the island and even though the North West part of the Island had escaped the full force of the storm the beaches and sea had still been battered by the wind and waves, but our experience was not dampened by these factors, it was the general service and amenities of the hotel that let it down.
The hotel looks tired, the rooms we had at our villa were spacious but doors stuck, the bathrooms needed a refit and during one particularly bad rain fall water was dripping down the bedroom wall. Lunchtimes are limited, if you don't eat room service/in your villa you can only eat at the main hotel restaurant where the quality of food is pretty average, why don't they serve lunch by the pool? or have a lunchtime BBQ at sunset beach?
The staff who looked after us at our villa were kind and sweet but you have to buy all foodstuffs from the commissary, the standard of meat is poor, everything was frozen and the choice of veg/fruit got tiresome after a couple of days.
One night we decided to venture out to a local restaurant and sat waiting to be collected only to be told (after we had called the front desk) that no-one had confirmed the booking and would have to wait a further 30 mins to be collected, its just not good enough.
Maybe this place is too big, maybe they were all fed up with the rain, sadly we will not be returning.

Room Tip: If you are taking a villa make sure they have sent you details/photographs of EXACTLY which villa yo...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, November 20, 2012
Dear Valued Guests,

We thank you for taking the time to share your Half Moon, A RockResort experience on TripAdvisor. We appreciate your candid feedback which is not only important, but it is vital to our continuous improvement. Please accept our apologies any inconvenience or discomfort encountered.

While you have indicated that you are not likely to return to Half Moon in the future, we hope you will reconsider this decision and give us another opportunity to provide you with the true Jamaican hospitality for which we are renowned.

Should you decide to visit us in the future, please feel free to contact me directly at (e-mail: SCrichton@halfmoon.com)

Thank you for visiting Half Moon and for your comments; we trust you will give us another opportunity to serve you.

Best regards,


The Half Moon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Cloud, MN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2012

We stayed in a ocean-front Royal Villa and it was truly amazing! The Villa itself was stunning, with your own private pool and relaxing verandas to enjoy the awesome view! The villa had a common area sitting room, outdoor dining area, separate TV room complete with DVD player and private pool. Our bedroom was extremely well appointed: welcome bottle of champagne, high quality bedding, ceiling fan, air conditioning, wall safe, two huge closets, large dresser, huge veranda & an amazing bathroom with double vanities!

Each villa is staffed by a housekeeper, cook & butler who cater to your every wish & truly make your stay exceptional!!! There was a made to order breakfast every morning, which was amazing. Along with cleaning your room, the housekeeper also does your laundry...that was a first for us! The staff's impeccable attention to detail truly made our stay splendid!

The private pool was wonderful to relax in. It was surrounded by comfortable padded lounge chairs & plenty of fresh towels. The villa also had 2 golf carts to use to explore this massive property. We could either take them ourselves to explore, or our butler would drive us where ever we cared to go.

This is truly an amazing property! Unfortunately, we were there on business and with only 4 days, didn't have enough time to take in everything this 400 acre property had to offer. Some of the many activities were a dolphin encounter, equestrian center, where you could actually swim with horses, golf course, shopping village, numerous restaurants and huge spa. I did have the opportunity to visit the Fern Tree Spa. It was truly an amazing experience.

Room Tip: I can only comment on the Royal Villas, but the ocean front villas are incredible!
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, November 20, 2012
Dear Valued Guests,

Thank you for taking the time to write such lovely note about your stay at Half Moon, A RockResort; we are happy you had a `Royal’ experience. We generally receive complimentary reviews on the Royal Villas accommodation which create `a home away from home’ atmosphere, much to the pleasure of our valued guests like yourselves.

We thank you for the beautiful comments regarding our dedicated team whose aim is always to create an experience of a lifetime for our most discerning clients.

Again, thank you for selecting Half Moon and for sharing your experience on TripAdvisor. We look forward to the pleasure of welcoming you back `home’ soon.

Best regards,


The Half Moon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burke, Virginia, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2012

I think one of the best ways to get to know a resort is how they handle bad situations. Well, we arrived right when hurricane Sandy was making it's way across the island. Despite this, the staff went out of their way to make us happy and comfortable in spite of the weather. They were organized, they comp'd some meals, and handled it incredibly well. After the storm, the water had caused some problems with the fire alarm/detector going off in our building. It was a minor inconvenience, but they moved us to a suite that looked like something suitable for royalty. It literally looked like something fit for celebrities. This resort and its staff work very hard to make this the best vacation you'll ever have.

The food was excellent, but one of our best experiences was having room service setup a candlelight dinner on our patio. They literally can transform your patio or room into an elegant dining experience. You absolutely need to do this if you go.

The property is gorgeous. The beaches and property look like a sight out of a movie or a magazine. They are absolutely meticulous in maintaining the property. Buildings are extremely clean, very well-maintained. This was the most beautiful resort I've ever seen.

Every member of the staff was outstanding at his or her job. Front desk staff is friendly and eager to accomodate. Front desk, bellmen, food service staff, bartenders, spa staff, housekeeping are all super friendly, kind, and very service-oriented. We even befriended a landscaper named Keith who would go out of his way to deliver us fresh coconuts to drink and eat. When we would walk between locations on property, staff would stop by on golf carts to offer us rides (we liked to walk).

My wife loved the spa. We also hung out in the spa area which was also one of the prettiest things I've ever seen. Check out the spa - it's well worth it.

One thing to understand about Half Moon is that this is a place to go for some relaxation, quiet, and chill-out time. They do have activities, but I felt it important to mention because some people might find it too quiet. Also, if you like to swim, be advised there are some sea urchins in the water that like to hang out in the seaweed, so bring some crocs or heavier swimming shoes/covers just in case (I didn't have any issues).

Bottom line: this place is absolutely top notch, first class. We read all of the stellar reviews, too, and they are spot on. This was the best vacation we ever had and I'm still dreaming of Half Moon, Jamaica. I also wanted to mention that the Jamaican people were warm, kind, friendly, and eager to make us comfortable in their home country. Half Moon - we will see you soon!

-Jackie and Eric F.

Room Tip: I don't think you're going to go wrong any where you end up. I'd say get the best room...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, November 8, 2012
Dear Valued Guests,

It is always a pleasure receiving feedback from our valued clients; we thank you for taking the time to share such lovely note about your stay at Half Moon, A RockResort. We strive to provide the best possible service to our clients and their satisfaction is our reward.

We are delighted you enjoyed the resort and its offerings; it is always lovely to hear that the staff was friendly and eager to accommodate.

Thank you for selecting Half Moon and for sharing your experience on TripAdvisor. We look forward to the pleasure of welcoming you back `home’ soon.

Best regards,


The Half Moon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crofton, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

always wanted to visit this resort and it lived up to my expectations..the history of half moon makes you feel as if you are a celebrity as so many have stayed here. the staff made you feel like a star catering to your every wish. my daughters loved the luxury of the accomodations and the swim up bar. my grandson adored the kayak, the snorkeling, the pool, the paddleboats and the banana spilts we loved every minute of it and would love to return. we even got to swim with the dolphins, a dream come true.. ,in season there are so many activities for kids of all ages. we experienced a nanny one day and she was fabulous.

Room Tip: the cottages at the far end of the property require alot of walking unless you use the carts, which...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, November 2, 2012
Dear Valued Guest,

The lovely comments regarding your stay at Half Moon, A RockResort are highly appreciated; it was a pleasure to have you as our guests. We are happy your experience was all you anticipated, including your accommodation and the various activities – the Dolphin swim is a favourite among the many activities our guests enjoy. We thank you for your comments regarding our staff whose goal is always to create an experience of a lifetime for you our valued guests.

Thank you for sharing your Half Moon experience on TripAdvisor. We look forward to the pleasure of welcoming you to your ‘home away from home’ soon.

Best regards,


The Half Moon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King City, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2012

Our stay in Villa 91 was an amazing experience, Almanda Villa was beautiful and spacious. Our stay was made most comfortable by the wonderful people who pampered us daily. Jason our butler catered to our every need, exceeding every expectation. Ruby's incredible food preparation and presentation astounded us each morning and coming home in the evening Valerie made certain that our living abode was keep pristine and immaculate.

Five couples shared a private villa with a stunning terrace and a beautiful pool overlooking gorgeous gardens, palm trees, flowering hibiscus and perfectly manicured hedges. The old world elegance combined with all modern amenities made for a perfect vacation.

We would highly recommend Half Moon Resort and in particular Villa 91 and most specifically;

Jason - our incredible Butler who anticipated our every needs and ensured we were totally content.

Ruby - who fed us like royalty and provided the most amazing authentic Jamaican breakfast on our last day. Sadly we should have had it on our first day so we could have requested our favorite dishes every morning. Bacon and eggs will never cut it again!!

Valerie - not only kept the villa spotless and our rooms perfectly tidy but surprised us by ensuring our clothes were laundered and folded in spite of our untidy ways.

How we wish we could take them home with us forever!!!! We were totally spoiled and we will remember our time with them with appreciation and affection for years to come. Let's hope we can come back to Villa 91 soon.

Fiona, Mike, Lisa, Sean, Tina, Bill, Michael, Rose, Jackie and Gabe - till we meet again.

Room Tip: The Villa's are fantastic for a group. In particular Villa 91!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, October 23, 2012
Dear Valued Guests,

Thank you for taking the time to write such a lovely note about your recent stay at Half Moon, A RockResort; we are happy you had a `Royal’ experience. We generally receive complimentary reviews on the Royal Villas accommodation - which creates `a home away from home’ atmosphere, much to the delight of our valued guests like yourselves.

We thank you for the beautiful comments towards our dedicated team whose aim is always to create an experience of a lifetime for our most discerning clients. Your compliments will certainly be shared with Jason, Ruby and Valerie.

Again, thank you for selecting Half Moon and for sharing your experience on TripAdvisor. We look forward to the pleasure of welcoming you back `home’ soon.

Best regards,


The Half Moon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
guildford
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 19, 2012 via mobile

Yes, a stunning location, yes beautiful facilities, but what makes this hotel truly exceptional are the superb staff who run it.
Polite, efficient and most importantly always cheerful the staff at the Half Moon have made my holiday break here an absolute delight.
Thank you

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, A RockResort, responded to this review, October 23, 2012
Dear Valued Guest,

The lovely comments regarding your recent experience at Half Moon, A RockResort are highly appreciated. It was certainly a pleasure serving you; we are happy your experience was all you anticipated.

We thank you for the beautiful comments regarding our dedicated team whose goal is always to create an experience of a lifetime for you our valued guests.

Again, thank you for sharing your experience on TripAdvisor; it was a privilege serving you; we look forward to another opportunity of welcoming you to your “home away from home”.

Best regards,


The Half Moon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Half Moon, A RockResort

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Montego Bay
#4 Luxury Hotel in Montego Bay
#4 Top resorts Hotel in Montego Bay
#4 On the Beach Hotel in Montego Bay
#5 Family Hotel in Montego Bay
#7 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Half Moon, A RockResort 4.5*
Official Description (provided by the hotel):
Nestled on a two-mile, crescent-shaped beach on Jamaica’s northern coast, Half Moon, A RockResort, is truly paradise found. This spectacular, 400-acre luxury resort features pristine, whitewashed cottages surrounded by beautifully landscaped gardens and the sparkling Caribbean Sea beyond.Expertly combining Old World charm and elegant modern touches, Half Moon offers 197 guest rooms and suites, and 33 private four- to seven-bedroom villas. Its world-class amenities include the renowned Fern Tree Spa, an 18-hole signature golf course, a Dolphin Lagoon, fitness centre, equestrian centre and more. With its spectacular seaside location, rich Caribbean heritage, warm and attentive staff and exceptional array of amenities, it’s no wonder that this iconic Jamaican destination has set the standard for luxury Caribbean resorts for more than 50 years. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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