Hotel was clean , rooms were good size. The staff were friendly but the hotel lacked variety. If one is staying for more than a few days then you can get quite bored with the selection of food at the hotel. The hotel itself lacked activity. Good for short business trips.

This was my second time in jamaica, this experience was better than the first. When I got to the gate of the hotel I wasn't sure I wanted to stay there. But once I walked inside the courtyard I felt a sense of relief. It looked beautiful and was clean. I checked into my room without no problem. I stayed in room 2206 facing inside the yard, my room was clean, nice size bed, dresser chair, tv on wall, clean bathroom with balcony. As each day went by i was more and more comfortable, people were very friendly, food was good,pool was nice, service was good. I went for walks every morning in the business district and felt safe. Things I didnt like was the room door was loose its not the proper fit and it smelled musty in the hallways and the continental breakfast was not the greatest need to change the breakfast menu. My overall experience was good.

While visiting Kingston, we recently stayed at the Knutsford so we had a good home base in the middle of everything. We loved the location and found it safe and in walking distance to restaurants and stores in New Kingston and a short drive to the water and other areas in and around Kingston. The room was very clean and the bed comfortable. The a/c worked too well and I found, if anything, it was a bit too cold in certain areas of the hotel. The restaurant was always freezing but I learned to wear jeans and enjoyed the continental breakfast provided every morning. We also had a nice dinner one night at the hotel restaurant. The staff were very helpful and check in and check out was quick and easy. Finally, me and my partner both had some work we had to do one morning and the free wi-fi and set up of the room was great for dealing with emergency business matters. The one complaint I would make is that the room is no where near soundproof and you can hear everything going on next door to you or in the hallway. This did not adversly affect our stay but if you are a light sleeper and have noisy neighbours, it could be a problem. For us, the stay met all our expectations.

Absolutely Wonderful Experience :) Oh sure a person could "pick" or "compare" but, come on, it's Kingston JA, all the staff were amazing, friendly, helpful and really great to deal with, the room was clean, the food was great, and the respect shown was also received ten fold. If you would like to experience Kingston in a safe, friendly environment then this Hotel is for you. I will be returning as soon as I can. To All Staff - Take really good care, be safe, healthy & happy, I miss you all so much, hope to see you very soon, Karen