We stayed at the Mayfair for one night in April 2012 as we were visiting friends in Kingston during a 2 week family holiday based on the North Coast. This hotel was chosen as it was one of the few that we could find that could accommodate a family of 6 for a reasonable price - about US$135/night.
Making contact via the internet was impossible as none of the 3 websites that we found had a working email address. In the end we phoned from the UK to make a reservation and struggled to make ourselves understood - we spoke to a very pleasant sounding Cuban lady who did not seem to know much about the rooms that were available. Our local friend also tried to find out more but gave up - in the end we called a further time and made the reservation but had little confidence that this would work..
As ex-residents of Kingston we were familar with the location and realistic in our expectations for the price. However, even taking the low price into account the location of the rooms (around the back by the service area) was not good plus the condition of the rooms was poor, walls were dirty and the furniture was below an acceptable standard. The four single beds were OK but the sofa bed was ancient and falling apart - very uncomfortable. The ceiling fan in the living room was noisy, almost falling off, and could not be used. One of the AC units in the bedrooms only blew hot air which was a real problem considering the poor ventilation in the rooms.
When we checked in at 16:00hrs we pointed out these problems to the helpful lady at the front desk - she said they had no other rooms that could accommodate our party but she would get the maintenance man to have a look at the room. As we were due to meet our friends shortly we had little choice but to trust that the worst of the issues would be corrected by our return later that night.
We returned at 23:00hrs to discover that nothing had changed for the better - in fact, by the time the kids were all in bed the toilet was now blocked and out of action. So at midnight we complained again to the front desk. A security guard showed up shortly afterwards with a plunger - the expectation being that we would sort the plumbing out ourselves! Back to the front desk, this time to get the duty manager out of bed! He was very apologetic and embarassed by the condition of the hotel - relatively new in his post he was obviously struggling to get on top of the situation and had not been able to pursuade the owners to make the significant investment required to get the rooms up to an acceptable standard.
The toilet could not be unblocked - we looked at an alternative room with only five beds and decided that this would not work. So the manager offered us the use of a toilet in a room 2 doors down as a compromise - with the promise that we we would get a substantial discount.
The kids slept OK but we spent a very uncomfortable night on the sofa bed. After a below average breakfast with indifferent service - we checked out. The manager was as good as his word and gave us a 50% discount.
Would we use this hotel again? No. Everyone we spoke to was very friendly and helpful but we would not return until they sort out the basics - i.e. tidy the place up, give the rooms a coat of paint, buy some new furniture, fix the AC and upgrade the plumbing.
Low cost does not have to mean poor quality - perhaps some of the other rooms are better but based on our experience I would avoid and pay a bit more for a better night's sleep.
- Official Description (provided by the hotel):
- The Mayfair Hotel is located in the heart of Kingston, minutes away from local attractions such as the Bob Marley Museum and Devon House, With beautiful scenery and comfortable accommodations the Mayfair strikes an eloquent balance between Old and New Kingston. ... more less
- Also Known As:
- Mayfair Hotel Kingston
- Mayfair Hotel Jamaica/Kingston