Location-wise, there was nothing near it. So not really good. A few blocks of walking will bring you to an old place that sells buffet food. That's what happened when the phone was down and we couldn't order anything for delivery, not even the front desk. I injured my foot so my wife was looking for something to eat outside and had to walk about 200-300 meters. I forgot the name of that restaurant but their food tasted decent. More of Jamaican local delicacies though nothing much more. In terms of distance, from popular locations, it's not really that far, and the front desk could always call a cab, so not a biggie. Although places like Courtleigh, Pegasus, Liguaneau Club give you walking distance to emancipation park, a local rusty amusement park, and the New Kingston Shopping Mall.
Customer Service wasn't bad either. When we arrived, they greeted us with a forced smile, but attended to us immediately. Check-in time was 3pm and while we were anxious to go in before that, they actually looked for a room that accomodated us as early as 12noon. The problem was this. When we opened the room (room 108 right in front of the pool), about 10 mosquitos flew by us. We went inside swatted about half of them while the others were hiding under the bed. Then we opened the bathroom and an additional 15 or stormed on us biting every foreign blood they could find. It looked like a horror movie. We tried to deal with it and swatted as many as we can. We were so tired we tried to sleep completely covered with the soft comforters. Suddenly I started having rashes. It looked like either some mosquitos were inside already or its a bed bug issue. I felt like an idiot trying to stay in that room with my wife and my 4 year old. But common sense came back and we took all our luggage back to the front desk and requested for a room transfer. That was another 200-300 meter walk from the rooms back to the reception, which is another bad story of the hotel design. The reception was right in front of the main gate, but after you checked in you have to walk 200-300 meters to where the rooms actually were. They have an electric car for those with many bags, but obviously could not accomodate everybody and we were the ones who just had to walk it off. So I told them our predicament of the mosquitos and the lady's answer was, well Jamaica is a tropical Island! Mosquitos are everywhere. I didn't believe though that every hotel in Jamaica have mosquitoes waiting for their prey. When they were ready, they moved us to room 217 which is at the 2nd floor. TIP: there is less mosquito at the 2nd floor. And the door was facing away from the pool and not in front of it. Apparently the pool attracts many mosquitos and if your room door is in front of it, there is higher likelihood that many can creep inside. Apparently they sprayed room 217, left a lit mosquito candle, and we saw not one mosquito inside. Whew! Finaly, we can sleep better this time. But I got to tell you, the bed was itchy the entire time!
Breakfast was included. It was great! Nothing to special in terms of taste, just average. They give you a choice of either a continental breakfast or local jamaican dish. I loved the jamaican dish. Its salt fish with vegetables and yam with a roll. It tasted good, me and my wife loved it. Unfortunately my boy didn't like the pancakes, although the extra bacon my wife ordered looked fine. It's an adequate breakfast for sure. Something that could have cost 50 USD for the three of us if we were to eat outside, so it was a big deal.
The hotel has partnered with tour operators but I strongly advise against these. It's darn expensive. for a 3 hour city tour it costs 65 USD per person. All they do is drive you to three locations, leave you there for 45 minutes each. You could easily hire a taxi for 4 USD at each location where a lot of taxi's are actually waiting outside as most tourist locations usually do. So 4 from hotel to the first site, 4 to the second site, 4 to the third site, and 4 going back to the hotel will give you a total of 16 USD for the three of us, as opposed to 195 USD if we used the hotel rates. What a rip off! But obviously if you don't want the hassle of looking for a cab, then you might as well let the money talk right?
There is free wifi all over the place. Signal is strong at the reception but very weak in the rooms. There are some parts of the room where you can't get into the wifi. I don't know, maybe too much traffic, or just really weak signals from certain parts of the room. I was able to facetime with my sister at one point. But many times I wasn't able to check the internet because of lost signal. If urgent, you could always walk 300 meters to the reception for a better signal.
Over-all ambiance for a 3 star hotel was actually pretty good. It was pretty clean at the reception, although quite small. It didn't smell like a market place and was well lit. I liked that. There was a small room to leave some bags if you want to go out before the actual check-in time. The room was big enough with two queen size beds side by side. There is a small ref which if you set to its highest, really gets cold, and would ice some of those near the freezer. The restroom is small and dated, you cant open the door in full, there's a stop half-way through because the toilet bowl is against its path.
I'd say it's a livable place, as long as you don't get that room 108 with about 25 mosquitoes waiting to massacre us. But for 145 USD a night, with nothing beside the hotel, inconsistent wifi, itchy bed, and a long walk from the reception. I wouldn't make this my first choice. I'd maybe pick courtleigh, pegasus, or even liguanaue club three of which I've never tried yet, but they are walking distance to a great chinese restaurant, KFC, shopping mall, park, etc. Good luck!
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- Also Known As:
- Hotel 4 Seasons
- Four Seasons Hotel Kingston
- Kingston Four Seasons
- Four Seasons Kingston Jamaica
- Hotel Four Seasons Jamaica/Kingston