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“The best in jamaica, great for business travellers and couples.” 5 of 5 stars
Review of Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
4.0 of 5 Hotel   |   17 Waterloo Road, Kingston, Jamaica   |  
Hotel amenities
Ranked #2 of 22 Hotels in Kingston
Certificate of Excellence 2014
London, United Kingdom
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
“The best in jamaica, great for business travellers and couples.”
5 of 5 stars Reviewed April 4, 2013

This is a really tremendous hotel in Kingston Jamaica. I spent six nights on business here.
The highlights for me:
1. The breakfast is the best I have tasted in the Caribbean with a choice of local food such as Salt Fish Acke and johnnycake or simply fabulous beans sausages and freshly made omelette to your requirements.
2. Fantastic rooms with wifi, fresh coffee, great comfortable beds and a fridge. Ice cold ac.
3. Ac in the corridors leading to the bedrooms was a fantastic touch !
4. Great colonial feel to the whole place with helpful staff.
5. A lovely gym with good weights and equipment ,towels and water.
6. Themed dinners such as tea and scones on Thursday afternoon......this is a must dont miss it the food was out of this world.
7. Safe, secure, and a first class base.
These were my highlights and I did not pay a fortune for it ......perhaps in the mid price range for a hotel in Manchester , England.
I highly recommend this to all trip advisor readers for its cuisine and quality .

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review, June 18, 2013
Dear rogerCaymanislands,

It is with great pleasure that we read your inspiring review of your stay at the Terra Nova All Suite Hotel - The best in Jamaica. It is feedback such as yours that encourages us to continue providing excellent service to you, our valued guest.

We are elated to know that you thoroughly enjoyed our delectable Caribbean breakfast buffet and well renowned Thursday's High Tea on the Terrace as well as our high quality rooms and facilities. We therefore take this opportunity to invite you on your next visit to experience our newly renovated Junior Suites with modern amenities themed with Old World Charm.

We also appreciate the fact that you felt safe and secure at the Terra Nova All Suite hotel which is a standard we strongly uphold.

Thank you again for sharing your positive comments on your unforgettable stay and for your recommendation to all TripAdvisor readers.

Looking forward to your return!
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Orlando, Florida
Top Contributor
128 reviews 128 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed March 11, 2013

This would be our first choice if we could stay here every time we came to Kingston, Jamaica! This place is amazing! Everything was elegant and first class from the moment you drove up. The grounds were impeccable, the rooms and public areas were warm and inviting and the restaurant was fantastic! We stayed in the 1100 sq. ft. Derby Suite, which is one of the three premium suites, which had separate dining & sitting areas, office area, wet bar, complimentary mini bar & fridge, custom king bed, & loads of extras! Can't wait to come back here...

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review, May 16, 2013
Dear DebArtist,

It is certainly a pleasure to have received your "First Class" review on your stay at our "top of the line hotel.” It is feedback such as this that encourages us to continue to provide World class service to you our valued guest through excellent service, manicured grounds, warm and friendly environs and Suites that are beyond your expectation.

The entire Terra Nova staff and the "Derby Suite" await your return.
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Grand Cayman
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed February 21, 2013

Stayed for a week on Business. Nice clean room. Service good. Would stay again. Things to watch out for :- Restaurant is excellent quality but expensive by Jamaica standards. Each night's dinner ran US$70-80 including tips. There are a number of excellent restaurants in the Market Place nearby ( 10-15 minute walk NOT ON YOUR OWN ) but a taxi there from the hotel was US$15. WIFI free but not great speed. Choice of TV channels somewhat limited. Use the lobby phone to call a taxi service ( On Time Taxis worked for me).

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 17, 2013

Stayed 8 nights with my husband. Was expecting a quiet romantic and relaxing vacation but that didn't happen. Day one I was put in a room where the bed was sunken. The room was changed after complaints. Frequent activities sometimes with very loud music. WIFI service in room not working. I was over charged by hotel taxi for trip less than a mile. Same breakfast every morning.
I WOULD NOT RECOMMEND THIS HOTEL

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2013

I had previously rated this quaint hotel very well. But upon my return they have made several changes. First, they are renovating half of the hotel. That is good, but the rest of the property is terrible. I had cold showers three days in succession and when I complained, they said "if it happens tomorrow let us know"! Well it happened twice more. Also, they have instructed to staff to require positive ID for all charges, even when they know you very well. Ridiculous. Finally, they have changed the rules on cigars. Cigars and Jamaica, and Rum are a tradition that goes back a century here. Not all of the sudden, after many many years, it is you must go outside to smoke your cigar, there are no outside bars, or even seats with ashtrays. It does not feel like it used to as far as accommodating the customer. I checked out and will spend my remaining 10 nights somewhere else.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westbrook
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 20, 2012

The Terra Nova is a landmark. In Jamaica's no longer elegant and chic capital city, Kingston, the TN is located on a manicured lawn, surrounded by greenery, tropical and otherwise, buffering the noises of the big city. It is the Great House and its terrace and extensions and outbuildings. It feels civilized. It moves slowly, trying for majesty or maybe just being Caribbean. A pianist plays by the charmed u-shaped bar every evening, just off from the upholster chair-filled lounge and a step away from the two dining room, the open air one on the columned terrace [go there, look at the koi pond and the orchids suspended above it] and the more formal interior dining room.
There are four suites, each unique, and they are doozies. And so is their price. But someone is often using them. This is, after all, the house in which Chris Blackwell, founder of Island Records [read: he who introduced the rest of the non-Caribbean world to Soca and Reggae] grew up. Tradition is here for Jamaicans with Wherewithal.
I like the menu - some Caribbean, some healthier choices, a bit of comfort food with style. And an excellent Chinese restaurant is around the corner in Orchid Plaza. East, Tamarind, and other interesting Jamaican versions of ethnic cuisine await a short taxi ride away at Marketplace.
5 minute walk brings you to Devon House, a great house now notable as it can be toured but quite the eyebrow raiser in its day. It was built by a black entrepreneur in a day when it was not readily believed a black man could have enough money to do so. Legend says the British Governor General's wife was so shocked, she insisted Lady Musgrave's Way be constructed so she did not have to look at it ....
The staff is usually accommodating, although there are a few notable prima donnas. The majority of smart and kind and helpful staff make up for the few - and leave me with the urge to return again and again.
I love the Thursday afternoon High Tea. And the TN Friday Seafood Lunch Buffet is well known. But the most 'famous' feature is the incredible Sunday brunch -- unequalled: Caribbean delicacies, gorgeous tropical fruits, fantastically tempting sweets, seafood in more forms than one can say, meats, fish, vegetables, pastas, of course rice and peas. And then the expected components of brunch. Plus, the Who's Who of Jamaica come, so the people watching is superb.

Room Tip: The holiday decor is very like being invited to a Great House --- lighted palm trees on the grounds...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2012

My family and I went to Jamaica for my grandmother's 100th birthday back in July. It was a week long celebration and Terra Nova was the last place we were staying at. When we arrived to check in (late check-in) it took them over 40 minutes to tell us that we had no reservation. I turned on my phone from back home to show the email confirmation that we got from them with the confirmation number and total cost. The front desk personnel told us that since we did not answer the phone to confirm our reservation they gave it away and now there were no more rooms...upset is an understatement. We could not answer the phone because we were already in Jamaica and we did not have an international plan. So we asked what we were suppose to do and they had no answer for us but to say that we could talk to the GM the next morning. Luckily my aunt had two rooms to her name and we just stayed in one of them. When they talked to the GM all he said was what would you like me to do and just gave us a one night stay free. The hotel is nice but has a real plantation feel to it and the breakfast is absolutely amazing if you like Jamaican food. Overall the place is nice but the lost of our reservation with no help really put a bad taste in our mouth about ever going back.

Room Tip: Forget the room they are all nice. Just make when they call to confirm you are able to answer or the...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Location: Caribbean > Jamaica > Kingston Parish > Kingston
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kingston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston

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