We spent Christmas there, the grounds were beautifully decorated and so was the lobby . The buffet was tasty and beatifully presented and and we had lots to choose from.There it ends . The front desk staff was unpleasant and and downright rude.. and the female manager was no different. Totally inept. The rooms and bathrooms need to be refurbished.totally overpriced. We moved to the Hilton. Oh ! The service is wonderful there., so was the buffet. The Pegasus is over priced and just living off its past reputation.. Service is extremely poor ...and staff is aggravating..

Poor Service right from the start...staff at front desk had no personality to smile, seems like she was working a long trip. Was placed on the 2nd floor next to 4 rooms which were offices. Very terrible rooms, need renovating. Makes me think and confirm why Le Merdien took it brand off this hotel. That 24 hour cafe is awful - the staff at this hotel needs a total lesson on service. Surely not worth it for the price. Best thing about this hotel is the pool...very nice... not even the door man looks at you and welcome you - quite the contrast from next door at the Hilton when you are given a cold towel upon arrival. I would suggest this hotel be closed for renovation and staff training and then you would so rightly earn my dollars!

Wonderful hotel located in the uptown Kingston area. Great sightlines, wondeful food and support staff. However, the desk staff is woefully incompetent in their attention to details. They failed to credit my frequent flyer miles to my account, booked me inyo a room that reeked of smoke although I specifically asked for a non-smoker. The female manager was churlish and rude along with being exceedingly full of herself. As a Jamaican national, I take great pride in supporting our resources and will continue to do so in the future. I wonder how many others of foreign national status would be quite so willing to tolerate the front desk staff's behaviours.

Management or ownership needs to take a serious look at a time of declining revenues in the hospitality trade. I would lay a portion of the loss to the staff attitude, lack of service training and the wrong priorities in customer service.

Overall, support staff at the non-front desk functions were civil and demonstrated a keen sense of pride in their contact with me. Would I go back here? Yes I would especially so iif the rude staff was retrained for what they are expexted to do.

I spent 3 wonderful weeks at the jamaica pegasus. It was my first time in jamaica where i was consulting on a project for the govt. The Pegasus has the most wonderful staff who made my stay a dream. I had a birthday during my visit and imagine my surprise when I had beautiful balloons and a bottle of wine delivered to my room. The staff are very friendly and caring. There is room for improvement as the corridors look a little shabby and the plumbing old and faded but the great service makes up for the shabbiness. The hotel is very busy and you get a chance to interact with other guest at their weekly manager's cocktail party. I would definitely recommend the Pegasus to anyone visiting Kingston.