My husband and I had the unfortunate experience of staying in this hotel in September.
This is the worst hotel, if you can call it that, which we have ever stayed in. No water, never mind hot water. The rooms pre-booked were not available. My mother-in law, who is not very mobile had to walk up a mountain of narrow stairs, even though we had pre-booked a ground floor room. Our ceremony was arranged for 1pm, yet we was told that they had arranged it for 3:30pm, so we had to rush the wedding, as we could not have our guests coming and waiting until 3:30pm.
My husband had to come down from the head table to play the music himself, thank God he's a DJ, himself. The menu we ordered and paid for, was not provided. We paid for 3 cakes and only received 2 on the day, and even that was a problem, as there was no-one to cut and distribute to our guests. Poor Kevin, was chief cook and bottle washer. He was the best......... ever so helpful. Making the best out of a bad situation. And I can bet that they are not paying him his worth, because they are a bunch of thieves. Jamaican style 'teif'. The Honeymoon suite was very nice, but would have been nicer if there had been water. It was not until my husband went to reception to complain, that the water mysteriously came on. Which indicates that they turned it off. I actually had to boil 12 kettles of water for use in the jacuzzi. What a joke........ jacuzzi, with no hot water. Breakfast was another fiasco. We had to buy our orange juice and drinking water, and one small donut was cut in two for me and my husband.
When we complained to Peggy, the manager, we found her to be more elusive than the Scarlet Pimpernel. You seek her here, you seek her there, but she is nowhere to be found. Probably counting the money.......... She was as reliable as a broken chamber pot. She was very unconcerned and hung up the phone. When I rang back, she obviously decided not to answer.
She is dishonest and lie, being inconsistant with her prices, and offers no documented paper trail. Todays price, is not going to be the same tomorrow. No, Peggy says, "mi noh know nuttin' bout dat". And the list goes on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.