On November 12th, 2011, we arrived at the hotel at 10:30 pm. This was the first night of our honeymoon. We had made and paid for the reservation in July with a full confirmation from the hotel. We showed that we were arriving at 2210 and was not told there was a problem with the late arrival. Well...we were dropped off at the hotel by taxi, the front office door was open....but no one to be found. We sat there for about an hour and took a walk around the area. We landed up taking the pillows of the couch in the front office and taking them and our suitcases out to the pool for our WEDDING NIGHT :) If I wasn't so tired, I would have laughed! Well...there was a breeze and the pool was lovely!!! The security guard found us there sleeping at the pool around 2am. He was very apologetic and took us to a room above the front office (I don't think they normally use it for guests though). We got up at 6am to meet the sailboat we had chartered, We went to the front desk, with our three hours of sleep, and were told, they DID have our reservation on record (I had the receipt in my hand showing PAID IS FULL - balance - $0.00) No apology for sleeping outside and were told we owed them $100.00 for the three hours..........I finally broke down and cried from exhaustion. The place looked very niced and I'm sure it is a great place to stay, but teach your staff a little customer service perhaps.....(our best giggle was that the night security guard have left a porn site on the front desk computer when he was no where to be found!!)
- Official Description (provided by the hotel):
- Warm friendly service, outstanding accommodation with the convenience of kitchen facilities in most rooms, a pool bar, restaurant and laundry room and a lush garden adds to the charm of this new Caribbean Resort. It is ideally located just a few steps away from the Dr. Grooms Beach. ... more less
- Reservation Options:
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- Also Known As:
- Grooms Beach Villas Hotel St. George`s
- Grooms Beach Villas And Resort Grenada/Saint George Parish