We've just returned from a week at the Coyaba. First impressions were good. The porters were very friendly, the hotel is immaculately clean, well presented and the gardens lovely. Our room was excellent also.
The pool is well kept and clean and the beach was beautiful, however you would get constantly approached by people trying to sell you things.
However, the hotel is let down by 90% of the staff, who are miserable, surly and unhelpful. The waiting staff/chefs are particularly bad. Most cannot muster a smile or "good morning" and would actually blank you if you passed them in the gardens/walkways and said hello.
There was a limited choice of food on the menus. The poolside restaurant lunch menu never changes and serice was ridiculously slow. We waited 55 minutes for an under-cooked bowl of chips.
The buffet lunch menu only had 4 choices, always chicken/fish/pork and rice and veg. One day then ran out of the main dish at 1245 (lunch starts at 1230 and finishes at 3pm!!!) and when we asked if there was anymore, we were told we'd have to wait 20 minutes!
The evening meals were nice, however there was a very limited choice and there would always be supplements on the best dish.
The Coyaba could be a brilliant hotel but towards the end of the week, our holiday was being ruined by the miserable staff and we were looking forward to leaving.
It is such a shame as 10% of the staff (the gardeners, cleaners and porters that we would encounter) were polite and friendly.
We went onto Barbados and found all of the staff to be absolutely lovely, as I have often found people to be in the Caribbean. Grenada seems to be an exception to the rule...
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