We spent 8 days at the Coyaba after being in St.Lucia for the previous 8 days and to be honest after our experiences in St.Lucia we were dreading it. St.Lucia was not good, mainly rude unhelpful locals and a couldn't care less, take it or leave it attitude throughout the hotel.
From stepping off the plane in Grenada it was a completely different vibe. Incredibly pleasant staff at the airport and when we reached the Coyaba the welcome we received was amazing, nothing was too much trouble ( we had 6 in our party including a 5 month old baby and a 7 year old ).
We were on an all inclusive package and no matter what we asked for at the bar there was no extra charge and that included branded drinks and all cocktails. Occasionally, on the food menu, there was a very small extra charge for certain items, but it was a ridiculously low extra charge and def not worth complaining about and anyway there was plenty more to choose from if you didn't want to pay a bit extra for a T bone or whatever.
On 2 occasions restaurant staff forgot to bring the soup we'd ordered but once again it wasn't worth getting upset about it, staff were fabulous and always ready to help keep the baby entertained, if necessary, while we we eating and constantly topping up our wine glasses without any requests to do so.
Not surprisingly, when most people were asking for cocktails, service at the poolside bar could be slow sometimes and with customers on all 4 sides it was easy for the 2 bar staff to lose track of who was next in the queue but you're on holiday, does it really matter that you'll spend a couple of minutes longer at the bar if you missed your turn? One Brit thought so, agressively shouting out " am I invisible?" when somebody got served infront of him. Pathetic and completely uncalled for.
Room service was excellent with a constant supply of clean towels and bedding ( I'm sure it was clean bedding every day ) and of course the turn down service with flowers and chocolates.
If you do visit this hotel go and see Sandra on guest services to book your excursions, she's very knowledgeable and helpful. She recommended Ronnie at Zeyah's Tours when we asked about exploring the island and once again it was perfect. It should have been a 4 hour tour but Ronnie was having none of it " it'll take as long as it takes, there's no rush and no extra to pay. " We were gone for 6 hours and what a great time we had and all at a very reasonable price. Thanks Ronnie!
Everyone from reception through to the gardeners and sun lounger attendants were an absolute joy and we won't hesitate returning. Special thanks must go to Roderick who seemed to spend his days making sure everyone was happy, constantly walking around the hotel chatting to guests and making sure all was as it should be. When we were leaving he came and stood by the coach to shake hands and thank all the departing guests for coming to visit Grenada and the Coyaba and that was on his day off! I noticed some of the staff were even giving guests presents, and lots of hugs, when it was time to leave.
We'll certainly be returning either later this year or early next year.
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