Arrived at Coyaba mid April & flight, transfer were good. Served with a rum punch on arrival after a 15/2- mins transfer. Thought initially we were too close to the airport but had no plane noise whatsoever. We had a room on the 1st floor which we asked for but disappointed with the interior. We did read some of the reviews & this had already been written about so not totally aghast with it. The furniture looked as if it was wooden hand made where the drawers/doors never really opened properly. Generally the hotel needs a good modern makeover which at present looks rather shabby. The lounge furniture I had been told was new but couldn't sit down on them as far too low & very uncomfortable. I always had to ask for separate cushions to use behind my back as I have a severe back problem. The staff were always ready to help me & we found all the staff pleasant, amicable & friendly. If there was anything you wanted you always asked & they helped you out. We have rated this hotel average, as 3* not for 4* rated by Virgin etc. It needs some serious updates. For your money you pay over the top & could easily have a 2 wk cruise for a lot cheaper as we found out!
The rooms were cleaned well & always a good daily towel service together with beach towels provided so no need to take your own which saves a bit more on your luggage. The beds were nice & firm, mattresses had covers on, we had 2 large double beds in our room & in the evening, chocs & flowers were left on the beds. The bathroom was pretty standard but no badly cracked tiles, etc., which some people had. What was a good idea from the ground floor room point of view was that separate stepping stone paths had been laid to the entrance to your patio doors.
The average age seemed to be 40-70's. No facilities here for children so watch out on this.
The weather in mid April was very hot & humid but no complaints after the awful weather we have been having in London for the past 6 months! Didn't come across any mosquitos but sand flies were very annoying & got bitten many, many times. Do take the jungle spray fly deterrent with you with 50% deet - it works - but I forgot to use it on some days hence the quantity of bites!
The food was good but the menus repetitive. All the food was cooked to a good standard and there were 2 restaurants to use providing you booked at breakfast for the one of your choice. I think the ' dessert' section needs a lot of improvement. You were offered very poor puddings wth no taste & seemed to spoil the finishing touch to the evening. The patisserie chef needs to go on a course to improve his/her skills. The afternoon tea could have been served much better. You served yourself & found dried sandwiches, small cakes (inedible) under a cloth but you have to hunt. I have been in a 4* hotel many times where afternoon teas were served where you had waiter service, proper patisseries available which were 5* rated.
We didn't use the pool - far too small & disappointing. The beach was just amazing which made the holiday. Glorious sands, clear turquoise waters & you could have lovely strolls on the beach meeting all sorts. Quite a few beach vendors here but if you just say 'no thankyou' & walk on no problem. If you stopped to chat to some, then you found yourself having some very interesting conversations into their background & how the locals live. Or you could sunbathe in the
hotel grounds & not be bothered too much by them. The security guards were there to check everything & felt secure when having a walk in the grounds afer our meal in the evening. We found a small kiosk on the boundaries of the beach/hotel where you could get your drinks - we didn't find this till much later on. There are a few showers too wash off the sea water BUT would have been better if there were changing rooms available to change into dry clothes afterwards. Again we found these available in many of the other 4* hotels that we have been in.
Lots of trips to take advantage of, especially boat trips which we enjoy the most. Although, these could be seasonal now. We had the last boat trips available & that was mid April which was end of season. They were the best ever, loads of fun, crew fun & made sure you were enjoying yourselves. I think the 'captain' of the catamaran made many 'friends'! A great guy.
An interesting island to visit & found this island better than other caribbean islands we have visited. A tour of the island is outstanding & visited many local places. We saw for the first time nutmeg trees, cocoa trees & breadfruit trees & found the trip very educational.
The location of the hotel was spot on from our point of view being right on the best beach. You could walk out of the hotel to the KFC opposite if you were hungry! There are shops neaby for you to browse & catching the local bus is always an adventure if you want to go into St Georges or any other place. Doesn't cost much & are always around. To go into St Georges takes about 10 mins by bus - altho their buses are like 10 seater people carriers.
All in all a nice holiday - missing it already! Hiccups were 3* in our opinion not 4*, needs a good makeover & needs some better patisserie chefs or for them to go on courses. The dining room decorations too need an update to put a bit of 4* sparkle back into the old place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.