We visited Sandals for ten days on honeymoon in August. We had spent a long time researching honeymoon locations and had booked this new sandals resort as it looked and sounded superb. We booked through Thomas Cook and Funways - when booking we spent a lot of time considering the options eventually deciding on a Pink Gin ocean view room with veranda tranquility soaking tub. The travel agent also said they would tell Sandals it was our honeymoon and they would make it special.
We arrived at the airport and after a long wait to clear passport control and customs we were met by a sandals employee and directed to a minibus which took just five minutes to transport us to the resort. We were greeted with a glass of bubbly and a refreshing hot towel. We were asked to take a seat and complete our details on a form. An employee then showed us to our room. When we went in there was a tiny balcony with two seats and a table. I asked where the tub was and the lady said we had been upgraded. This "upgrade" was the most basic room I had seen on their site. She showed us the room we had apparently booked and it had a view of the roof of some of the rooms and was not at all as described when booking. We said we would stick with the "upgrade" which looked over the beach. I was really upset and felt like we had spent a lot of money on a basic room. The lady showing us around also did not tell us anything about the resort and how things worked. We returned to reception to complain about the room and were shown a chart which showed the room we got was an upgrade. There was nothing else that could be done to change our rooms without paying more money.
We went back to the room changed and decided to try one of the restaurants- we went to le jardinier the French place. We received a pleasant greeting and the lady asked if we were going on the boat trip that evening. We asked what boat trip and there was a boat trip due to the carnival in St George's. We did not feel like booking that evening due to being tired from travelling and decided to eat and have an early night. The restaurant was outstanding, service and food.
We asked at reception when there was a resort orientation and were told 9am and 5pm every day. The next morning we waited in the living room at 9am and at 945am after asking three times at reception someone finally came to give us a tour which was very helpful and we were informed there was also a boat trip that afternoon to take in the carnival. After the tour we went to the desk in the living room to make reservations for two of the reservation only restaurants and tried to book for the boat trip which was full. This was very disappointing considering this was a big thing and we weren't told on arrival.
After the initial disappointments things did improve, mainly due to my husband paying to upgrade to an Italian village swim up suite. I will summarise the remainder of the trip in positives and areas for improvement:
The food. This was certainly the best part of the holiday. We loved butch's, kimonos, le jardinier, soy, cafe de Paris and spices did a nice buffet breakfast and lunch. Also I am vegetarian and every restaurant was more than accommodating. Especially the chef at butch's who came out to speak to me personally. A special mention to the manager of Butch's Latoya who is fantastic - always full of life and energy.
The spa - although pricey I had three treatments and thoroughly enjoyed it. A special mention to Claudian who was the first person I met at the resort who I actually felt was interested in speaking to me.
The swim up Italian rooms - we spent a lot of time in our pool. This cost us a lot of money and totally blew our holiday budget but it was thanks to this we had a good trip.
The pools and beach - plenty of sunloungers.
Areas for improvement:
Communication - initial communication is extremely poor for first time visitors. I think they thought we could read their minds. Also the Italian restaurant was shut for renovations from the second day of our trip. Nobody told us and we did not get the chance to visit. We would have gone on the first night.
Soon come back - this is a con. They advertise up to 65% off for returning customers. The price we were quoted was $2000 more than through a travel agent!
Overall our experience was ruined by poor communication on arrival. We did enjoy our trip due to spending a lot of money to upgrade and thanks to the superb food offer.
- Official Description (provided by the hotel):
- Sandals LaSource Grenada is an exotic, unspoiled hideaway that offers a romantic, authentic Caribbean experience while providing the Luxury Included amenities and exceptional service that have come to be associated with the Sandals Resorts experience. Known as the "Spice Isle," Grenada is a mesmerizing island with some of the most incredible natural wonders in the Caribbean from stunning beaches and waterfalls to lush rainforests and pristine mountain lakes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, BookIt.com, Orbitz, Venere, Tingo and Otel so you can book your Sandals LaSource Grenada Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lasource Grenada Hotel St. George`s
- Lasource Grenada St Georges
- La Source Grenada
- Grenada La Source
- Sandals LaSource Grenada Resort And Spa Saint George Parish