This hotel is nothing like as good as most reviews would have you believe. The manner in which we were treated on arrival left a lot to be desired. Non of the friendliness we were expecting. Our sea view room was good but nothing special. The mini bar is a joke although the two bottles of Pepsi, one orange and one 7 up are replaced daily with two cans of beer and two bottles of water. The same cannot be said of the tea and coffee, the maid rarely replaced these and I rang reception many times for replacements. The food in the buffet was good with a wide choice on offer. We dined in the all of the la carte restaurants and all were found wanting, usually the first two courses were good but after that !!! The Gourmet restaurant main course I had was a piece of inedible beef which was sent back. In the Pescador the Chefs dish of the day was nothing like the pictured menu and they didn't have the wine that they recommended with the dish and to add insult to injury when my wife pointed out that the pudding she ordered was a creme caramel and not the Tarte tartine that she ordered thw waiter just laughed at her. In the Italian my wifes lasagne was certainly hot but was so over cooked she couldn't get her fork into it and my chicken pieces were so dry as to be inedible. We did not reserve any other night as we were entitled to. They were not a pleasant experience
The staff on the whole were very friendly non more so than those in the the lobby bar, who did a fantastic considering the very loud mouthed and rude guests they often had to deal with. The public rooms were always being cleaned in fact the only area I think that wasn,t cleaned on regular basis was our balcony.The room was spotless mind you in our first room, we had to be moved because water kept leaking throgh our bathroom roof. on the second full day of our fourteen I had to ring reception in the early evening to inform them that we could hear water pattering onto the ceiling of the shower. This was not taken seriously and was obviously thought to very amusing judging from their reactions. 15 minutes later I rang again this time to inform them that water was actually dripping into the bathroom. They sent a pleasant little man with a tube of water sealant but his reaction when he saw the waterfall was 'Oh my god' and he ran away to return with another guy. Eventually they managed the flow of water and cleaned the floor but not the bath my wife had to do that. Iwas then informed it was all sorted and there would be no more problems. Famous last words, the next evening we returned fom the all ready mentioned disaster at the Mediterranean disaster to another flood with water seeeping through the ceiling again. I had to contact my hotel rep at 10:30 pm to get them to do something because the hotel refused to re-room us. Fortunately next morning we were moved. But that was not the end of the disappointment. We had constant battles over pool towels, there were rarely any available. The extremely expensive safety deposit boxes had to be attended to on several occassions because they didn't work. The electronic keys failed, locking us out our room. To be fair to the hotel they did try to make ammends we were given a plate of fruit and the use of bathrobes and slippers we were also provided with a clock but this was removed the day before we left I am afraid that the beauty of the surroundings did not make up for the lack of care which seemed to surround us. We certainly did not get value for money and I have to thank our excellent hotel rep who fought our battles and allowed us to enjoy the second week of our trip much more the otherwise would have done
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- Also Known As:
- Gran Bahia Principe Cayacoa Hotel
- Gran Bahia Principe Cayacoa Samana