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“Great Views and Nice Property” 5 of 5 stars
Review of The Bannister Hotel

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The Bannister Hotel
4.5 of 5 Hotel   |   at Puerto Bahia Samana - Marina & Residences | Carretera Sanchez-Samana Km5, Dominican Republic   |  
Hotel amenities
Ranked #15 of 58 Hotels in Samana Province
Certificate of Excellence
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Views and Nice Property”
5 of 5 stars Reviewed September 2, 2013

My family spent a long weekend at apartments associated with the Bannister since the hotel was full. The staff were very helpful to make sure we had accommodations and had use of all the hotel amenities. The hotel is small and has a great view of docks with boats of many very nice persons who have vacation apartments surrounding the hotel. There are a few restaurants to eat at and many pools for the kids to spend hours in. We also purchased food at the small mini-market. We were lucky enough to have family with a boat that allowed us to explore the coast and make a short ride to Cayo Levantado which was a great adventure. Overall, the Bannister is very new, has very well manicured grounds and definitely a great place to get away from life for awhile.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, January 7, 2014
Dear Guest,

It has been a great pleasure for the entire team to welcome you and your family at Puerto Bahia! It is really nice for us to see that you spent such a good time. Enjoying the Sea with the boat of your family gave you the right sight of the place... This is Puerto Bahia's ambiance...

We are waiting for the pleasure to receive you back at The Bannister Hotel!

Very Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    76
    22
    3
    5
    2
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18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 20, 2013

The wife and I had such a great time while staying here. The "love is in the air" package was wonderfully put together and a great bargain for the service and other details that we received during our stay. The views were beautiful and we were treated and felt like VIP the entire time. I've been traveling around the world for the last 15 years and have had the opportunity to stay at many hotels but this hotel is definitely one of the best places I've ever had the pleasure of staying in. The restaurants also deserve a special mention as well. The food was phenomenal.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 22, 2013
Dear Mr. Calvin,

It has been a great pleasure for the entire team to welcome you and your wife! First of all we would like to thank you for choosing The Bannister Hotel for such a special occasion. We are really proud that we could reach your expectatives and that you enjoyed so much your stay with us.

Again congratulations to both of you,

We are waiting for the pleasure to receive you back at The Bannister Hotel! Maybe for the 1st Anniversary...

Very Best Regards,

Jessica Bretin
General Manager
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santo domingo
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed August 20, 2013

I am more than delighted to share my experience at this wonderful hotel.I wasn't aware of this hotel until a good friend of mine who writes in Conde Nast recommended it and I would add to his review that this is indeed a real boutique hotel although its not as small as other small luxury hotels of the world properties:great staff (especially the bartender at the breakfast restaurant and the Maitre d at the cafe del mar),gorgeous views and that touch of secluded elegance everywhere.my only cons would be that the cleaning staff should perform a more thorough cleaning and has to be more oriented to detail as small gestures as little flowers or decorations made with towels.the other flaw would be that the cafe del mar staff has to be trained as how to cope with a big number of guests:when the lounge is empty everything is perfect but when the place is packed as the weekend I was staying service and quality went downhill.I would love to return soon to this wonderful property

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 22, 2013
Dear Mr. Sibarii,

We would like to thank you for sharing on Tripadvisor your impressions about The Bannister Hotel. It is very important for our staff to know and understand, guests expectatives and feelings about the job they are doing.
About the details you mentionned with our housekeeping team, it is property policy not to do decorations with towels and flowers. Even if the result can be very charming, I agree with you, we decided not implement this idea, and to keep the style of the hotel, between simplicity and elegance. Nevertheless we will definitely work on the training of Cafe del Mar staff so that the service gets more fluid.

Thank you again for taking the time to express what The Bannister's Experience meant to you,

We are waiting for the pleasure to welcome you again at Puerto Bahía,

Very Best Regards,

Jessica Bretin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curacao
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed August 11, 2013

On a recent trip from the Turks & Caicos to the BVI, we had the great fortune to find Puerto Bahia and and the Hotel/Marina at Bannister in Samana. The staff, the marina manager, and even the owner were ever helpful when needed (or called upon!) and otherwise invisible. Due to heavy weather on the backside of a tropical storm, we had several ertwhile crew members that were quite seasick and the Bannister could not have done more to help us get them to SDQ and on to the BVI. We found the comfort, quality and staff such that it was an easy call to stay over while waiting for a better weather window and had the opportunity to enjoy the resort and suuroaunding attarctions. The greatest asset of all is the English-speaking staff and on future trasists, we will certainly budget the time for a visit.

Room Tip: As we were staying on board, we did not visit the rooms but all of those on the seaside and the vill...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 19, 2013
Dear BusinessTraveler5931,

It has been such a pleasure for us to welcome you and your crew. We thank you for sharing about our Marina Puerto Bahia and its services... We are always happy to receive boats and yachts and be able to offer the guests and crew members the best attentions possible and the access to our facilities (swimming pools, fitness center, pool room, etc.) so that they can feel more at home or on vacation than feeling just "docked".

We do hope that we will have the pleasure to welcoming you again soon, and that this time, you will have a chance to test our hotel facilities too,

Very Best Regards,

Jessica Bretin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 11, 2013

The hotel is beautifully organized in a relatively tiny space, this makes it apparently very easy to manage and it translates into a great experience for a client. I stayed for tree nights and the attention of the people from the hotel was like nothing I've seen before, the room was great and the restaurants and surrounding areas made everything better. It's not expensive but it isn't cheap either, they can arrange tours and excursions that we did not take, but have heard to be kind of expensive. We did go to Cayo Levantado, it was the peak of the trip. It's hotel is great for couples or a small family, singles or friends will not find the normal hyped environment that normally you see in a hotel in the DR and this is, for me, what puts the fifth star in my review... It's a great place to chill without a hoard of teenagers killing my neurons.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 19, 2013
Dear Mr. Alvarez,

First of all we would like to thank you for sharing your impressions about The Bannister Hotel on Tripadvisor. It is very important for the entire team to know the feeling of our guests so that we can keep improving our services, all the time.

As you very well described it, The Bannister Hotel is part of the new Boutique Hotel Generation that is growing in Dominican Republic, as an alternative choice to the all inclusive hotel industry. One of our most important goal is to offer our Guests, a personalized service on top of the high quality of it. The little detail that will make the difference.

I confirm your comment about the prices of the excursions that the exclusive Excursions Agency that is located at The Bannister Hotel propose. Nevertheless, there is a good reason to that, which is that they also offer personalized services and excursions negociated with providers that are very well chosen, to guarantee a great level of services.

We are very happy to see that you enjoyed so much staying with us and we can not wait for you to come back at The Bannister Hotel,

Very Best Regards,

Jessica Bretin
General Manager
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Bozeman, Montana
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 30, 2013

My husband and I stayed at the Bannister one night in May of this year. We wish we could have stayed longer! The staff was really friendly, bringing us a glass of wine while they checked us in. The lobby opens to a fantastic view of the marina. Our suite was lovely, and we spent a lot of time out on the veranda, just watching the boats below. We only used one of the two pools, but it was uncrowded and very relaxing. Food was delicious, and service was excellent. Sunset was absolutely beautiful! We would return to the Bannister if we are in the DR again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 19, 2013
Dear Mrs. Bonnie,

Thank you so much for sharing your impressions about The Bannister Hotel on Tripadvisor. It is very important for the entire team to get the feeling of our guests so that we can improve more every day, our services; but also to keep the team motivated and confident that we are on the right way.

We will be very happy to welcome you back again at The Bannister Hotel whenever you can!

Very Best Regards,

Jessica Bretin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2013

Beautiful hotel and great service. Everyone on the staff is great! The only small issue was that the food could be a little better at the breakfast restaurant. Some days is was delicious and other days it was not good.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel, responded to this review, August 19, 2013
Dear Mrs. Yana,

First of all we would like to thank you for sharing your impressions about The Bannister Hotel on Tripadvisor. It is very important to our entire team to know the feelings of our guests, to improve our services, always.
We take the opportunity to inform you that we are doing from last month, some changes in our Food and Beverages Department to raise the quality of our services to a new level. I hope we will have the honor to receive you soon so that you will be able to evaluate again our Restaurants.

Very Best Regards,

Jessica Bretin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bannister Hotel

Address: at Puerto Bahia Samana - Marina & Residences | Carretera Sanchez-Samana Km5, Dominican Republic
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #15 of 58 Hotels in Samana Province
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Bannister Hotel 4.5*
Number of rooms: 33
Official Description (provided by the hotel):
Nestled between the mountains and the sea, The Bannister Hotel is a wonderful retreat in the Caribbean. This stunning hotel is a member of the elite collection Small Luxury Hotels of the World, focusing on good taste, high quality, tranquility and splendor. It features 30 finely-decorated suites with outstanding views, along with a variety of amenities and impeccable service.Leave your worries behind, let the warm breeze fill you with tranquility, and enjoy a place which will fulfill your needs and indulge your desires. ... more   less 
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