My partner and i had been so looking forward to this holiday for months. When it was finally time to go, oh my god, we couldn't wait. Im going to put this into sections so its easier to read so sorry if you get bored!
FLIGHT
We upgraded our seats to Star Class Premier with First Choice. It is so relaxing sitting in the air filled leather seats with our complimentary drink as we boarded the plane. The cabin crew were so curteous and polite and did a very good job of dealing with your every need.
ARRIVAL TO SAMANA
Try and get into the airport as soon as possible. Before you land in Samana, the cabin crew give you an immigration form to fill out. When you get into the airport, if you are not at the front of the queue you could be queueing for quite a while as this is the point where you must pay your entry tax. The girl on the desk (only one person to deal with around 350ish people) gives you a ticket as you pay. You then get given another form to fill out to do with immigration. Then, with that ticket you paid $10 for, you hand it to someone after you have filled your form out. You then queue up to have your passport checked and stamped. When you upgrade your seats on First Choice Airways, you become eligible for Priority Luggage. This was not the case at Samana airport. People from Star Class had their luggage before us. Finally when we got our luggage, we then went to have all our our bags scanned and x-rayed. Outside we were greated by Pat who the passed us on to his wife Juicey Lucie. We were given our welcome pack and shown to our bus. Jimmy, the receptionist from Cayo Levantado, gave us our bands and room keys and greated us to his island.
ARRIVAL AT CAYO LEVANTADO
When we arrived at the island landing, we were escorted to the boat that would take us to the island, at this point i didnt have a clue where my suitcase was. While we were making our way across, we finally saw what we had been waiting for, Cayo Levantado. It looked so much better than in the brochure. After the 10-15min boat ride to the island, we were greated by a waiter with cold flannels for us to wipe our hands and faces. We then made our way up the hill to reception. Two members of the Animation Team were there to great us, dancing to Bahia Principe Song. As we made our way up the steps into the main building, Senior members of staff were there to great us such as the Head Chef and Maximo the Animations Manager. We then got greated by the Hotel Manager in the Main Foyer and were served with cool refreshing cocktails. After the welcome, we were escorted to our rooms, still no idea where our suitcase was.
OUR ROOM
Our room was in the main building and was room number 219. It was beautiful. Spacious bathroom with Jacuzzi, Shower, Sink, Hair Dryer Toilet, Bidet, Huge Mirror and an even bigger window into the main living area. In the living area ther was two double beds, TV, Phone, Alarm Clock, two dressing gowns, Slippers, Ironing Board, Iron, Fully stocked mini bar with soft drinks, shorts of whiskey and rum and your daily allowance of pringles, Seating Area, Dressing Table and more importantly, Air Conditioning. On our balcony was two Sun Loungers, Dining Table and another Jacuzzi. The beds are made daily and the maid would always come round at night time to say Good Night and give you some chocolates. After a week in our room we unfortunatley moved beacause there was a horrific banging noise everytime the toilet was used inanother room. When we were shown the new room, it was perfect and cosy. But when we went back to our first room, we realised it smelt really damp, i was glad to move. We moved to room 2104 in Villa 2. I loved this room it had everything the First room had apart from it had a HUGE queen size bed, two sinks and no Second Jacuzzi.
POOLS
There are three pools on the island, the Main Pool, Beach Pool and Jacuzzi Pool. The Main Pool is in the middle of the island and is divided into the sections, all varying in depth. It is very queit by this pool but there isnt much of a cooling breeze. The Beach Pool is by the beach (obviously) and can be reached by either walking down the hill or by using the lift. This pool seemed a bit busier and had music playing from the Beach Bar. The pool water was full one moment and a little lower the next and there seem to be an oily film on the far side of the pool by the lift. The jacuzzi pool is so relaxing and not very busy at all so it is idilic for those lazy days.
FOOD
There are 4 main restaurants. Orquidea (Buffet), Mediteranean, Pescador (Fish) and Don Pablo (Gourmet). There is also a snack bar by the pool. We only ate in the Snack Bar and Buffet, which had a different theme every night. GENTS! TAKE TROUSERS. We were only told on arrival that we would have to wear trousers to dinner. The only trousers we had were the ones we arrived in but there were plenty of men that were wearing shorts to dinner. I wouldn't really say that the hotel is 24hr all inclusive, unless you count the limited room service menu. All of the restaurants were closed apart from breakfast, lunch and dinner for the buffet, lunch for the snack bar and dinner for the speciality restaurants. Also in your welcome pack you are given the opening times for all restaurants. It states that the Buffet is open between 10pm and 6am for snacks, its not so dont get too excited.
FIRST CHOICE EXCURSIONS
Unfortunatley the excursions were not all the were made out to be. We went on 3 excursions Catamaran, Jeep Safari and Playa Rincon. On the catamaran trip we were told we would go to three deserted beaches. We went to TWO beaches, one deserted, one not. We were also taken into a storm, a heavy storm and kept there for atleast an hour. A word of worning, take two towels and DO NOT EAT THE RICE THEY GIVE. They gave us a buffet on the boat which got wet from the rain and the rice made most people ill. we were ill for two days. one day was spent in the hotel room. The rep told us she will keep in touch to see how we are but we never heard from here while we were confined to our room.Playa Rincon is a beatiful beach, rated in the top 10 in the world but we were there too long. Lucie and Pat see it as a good excuse to get paid to do nothing i think. They work on a tuesday which is playa rincon day and they have weds and thurs off so if you are at the resort, you wont see you rep for 3 days. Jeep Safari was nothing like the description. We were told we would visit a dominican school and a dominican home. All through the excursion we kept asking when we would see these and the reply was the same, we are going there now but we never saw them!
THE REP
The rep was so helpful for the first few days but after a while i felt asif she lost interest. On the second week she said she would not be at the hotel as we dont need her but instead she would be at Cayacoa. Why do Cayacoa need the rep but we dont? Im a bit baffled by that.
THE STAFF
All of the staff were so helpful at the hotel. Nothing was too much trouble. Staff that stood out to us were:
JOSEPHINA - She works on the bar and she always called us her babies.
ERIK - He works on the animation team and he was quite funny. Likes to say "Lovely Jubley" and "I love my job. I hate my boss"
YOJHIRA - I think thats how you spell it. Works on animation too.
MARINO - Works on the bar too. Likes to be called Super Marino.
ROBERO - Also works on the bar. Would test us on spanish words.
FRIENDS
We made some amazing friends on holiday. one friend we made stands out from all the rest and we really appreciated her company. There wasnt a moment where we wouldnt be keeled over either laughing at her or her jokes.
IF YOU HAVE ANY QUESTIONS THE JUST ASK!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.