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“A Review for Americans!” 4 of 5 stars
Review of Luxury Bahia Principe Cayo Levantado Don Pablo Collection

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Luxury Bahia Principe Cayo Levantado Don Pablo Collection
4.0 of 5 Resort (All-Inclusive)   |   Isla de Cayo Levantado | Bahia de Samana, Dominican Republic   |  
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Ranked #1 of 58 Hotels in Samana Province
Texas
1 review
2 helpful votes 2 helpful votes
“A Review for Americans!”
4 of 5 stars Reviewed November 19, 2012

Coming back from our trip we took notice that we were one of the few American couples that was at this resort and a lot of the reviews we read prior to were from people in other parts of the world. So if you are from the US this review is for you! In a nutshell before I go into detail; the staff is amazing, the rooms are very big and the location itself is top-notch. The big drawback however is the food. First thing is first, travel from SDQ takes about 2 1/2 hours IF the toll road is open! On our flight in, it took us nearly 5 hours to get to the resort and had to go through some pretty rough areas to get there. DO NOT RENT A CAR! It is not worth the savings, the roads are horrendous and people drive crazy! If the Toll Road isn't open, then good luck finding your way to the resort. I recommend booking through Tour Samana with Terry, we did this on our way back to SDQ and wish we had done the same when we got there. Clean/air-conditioned cars and the drivers speak English so you can learn about the island. Now on to the stay itself, again the staff is incredible and has a great attitude. They were the highlight of our experience. The rooms are very spacious, clean and well appointed. Definitely up to American standards for luxury resorts. The downfall in our mind is the food. All meals that fall outside the "specialty" restaurants are buffet style and the selection and overall quality of the items were sub-par. If you are thinking buffets along the lines of Bellagio or The Wynn in Vegas than don't get your hopes up. If I were you, I would book dinner in one of the restaurants EVERY night. The Don Pablo is the best restaurant on the island. My wife and I lost 10 lbs while we were here for a week, so that should tell you what we thought of most of the food offering. The drink list is very extensive and they offer a lot of top-shelf liquors that you wouldn't think are included. To be expected, the actual mixed drinks are rather weak and we had to order a shot to go along with just about every drink we had. BEWARE of the cigar vendors that are on the island, usually stationed on the patio off the main building. The Cubans they were selling were fake. The beaches and pools are beautiful and never felt overcrowded. We were able to walk down at any time of day and find a great spot to relax. It was very relaxing, so if you want a quiet vacation then this is for you as there is not a lot of activities other than sitting on the beach or by the pool.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Bahia Principe

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest Dustin G:

I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest. On the other hand, I have shared your suggestions and comments with our Executive Chef, so we can work to improve our standards.
We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Upton,Merseyside
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2012

Returned back 11th Nov after two weeks .Had a Great time,Staff from Management to Gardeners all Brilliant,Celebrated Anniversary and Jeans Birthday there and Restraurants excelled in suprises.To many staff to personally name but all worth a special thank you.Met some lovely holiday makers ,& two Idiots.(Revenge was Sweet).Would Definately return but in February or March to see the Whales.Thank You all at Gran Bahia.

Room Tip: Main Building Top Floor
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear Alan M:

In the name of Bahia Principe Hotel Management, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
In Bahia Principe Cayo Levantado we are committed to provide an excellent service through a high qualified team.
We hope to welcome you soon, please contact us before your arrival,
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

My husband and I stayed a week in paradise. This resort is so quiet and tranquil. The service and the staff were the best we have ever had. They couldn't do enough to make your stay anything but wonderful. We had a junior suite superior and it was beautiful. We were in Villa 7, second floor and had a wonderful ocean view. Never once heard any noise from neighbours so it felt almost like your own private villa. The food was wonderful and well presented. One morning at breakfast there wasn't a sugar container on our table so my husband just went to the next table to get a few packets and before he sat down they had placed one on our table.
We enjoyed the beach even though it wasn't a long expanse that we are used to. We knew this before arriving so it wasn't a problem. Both pools were well maintained with plenty of loungers.
The assortment of top shelf liquor was also very nice, We enjoyed many Baileys on ice in the lobby after dinner...Thankyou to Alexis and his wonderful staff ( Jose, Rosario to name but 2) for a truly memorable holiday. We hope to return SOON!

Room Tip: My choice would be a villa in an upper floor. Peaceful and quiet!! We were in Villa 7, room 7202
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest dets:

I would like to thank you for writing a review about your experience at the Bahia Principe Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for your loyalty towards our hotel while choosing a place to enjoy your holidays.
It is a satisfaction for us to acknowledge that you had a wonderful visit to our hotel facilities thanks to the friendliness of our staff members and the variety of our gastronomy and beverages. In Bahia Principe those aspects are part of our main target, and we work hard to turn them into our strengths. We appreciate your nice words about our staff in bars and Alexis our concierge; we have shared your comments with them.
We are looking forward to welcome you next time, please contact us before your arrival.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

Don't spend much time in the room. Lots to do outside the room and on the island. Make sure to take an excursion to do things. Amazing place and people.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Bahia Principe

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest.
We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 18, 2012

Myself, my wife and our two best friends were here from 14-28th October. Our trip was to celebrate my 50th Birthday.

I have hummed and hawed about whether to put a review on but have decided to do so. I believe that the purpose of tripadvisor is to get an unbias personal opinion so with that in mind please read on.

This was the first time we had visited a Gran Bahia hotel and thought that with this being their flagship property we had chosen wisely. We will probably not choose this chain again.

We had done a lot of research before deciding on Cayo Levantado. We thought that we would be delighted with our choice as we are seasoned travellers and have experienced some poor but also amazing holidays in our time.

I will not go into great detail as other reviewers have covered accomodation quality etc very well and I would agree with all the positive comments totally.

Please do not underestimate the effect that the transfer from Puerto Plata to the hotel will have. We travelled with Thomson Holidays from the UK. The Rep Jessica dies a great job here.

Our issues were on two fronts, the food quality in all restaurants except Don Pablo was very patchy at best, I must say that Jose Luis Rodriquez is amazing, he is so professional and I only hope that the company fully appreciates the calibre of employee that they have in him.The Mediterrean being the only passable alternative during our stay. The food quality in the buffet restaurant especially was extremely poor, we had read reviews of people getting unwell on holiday and can now understand why, we could have eaten uncooked pork and also cold and then reheated chicken amongst other dubious choices, food that was meant to be on offer would not be replenished, even when we asked and were told momento nothing appeared, I personally waited for 30 minutes before giving up on the hope that my " momento " was up! This really is a shame as this could be pretty easily rectified with a bit of quality control, all it would take is a dedicated staff member to oversee this while walking around checking on the restaurant as they do.

The other letdown was the drinks service at the beach and bottom pool area which was very hit and miss in service, we would get a drink given to us then a three hour gap before we would see the waiter again, there needs to be a decisiion made I think as to whether there is a service on offer or not, it was easier to go and get our own drinks rather than wait for another to be offered.

There seems to be a bit of mimicking by Gran Bahia paying homage to the Secrets chain in some areas but they cannot quite achieve the excellent standards that we have received with them.

Please do not allow this review to put you off from visiting this beautiful island but manage your expectations accordingly.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest bigstuff2310:

In the name of Bahia Principe Hotel Management, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
It has been a shame to not reach your expectations with the service received. We note to refer to this in the future.
In Bahia Principe Cayo Levantado we are committed to provide an excellent service through a high qualified team.
In case you decide to come back, please contact us before your arrival, and you will see our capacity of becoming better.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed here for two weeks from 28th Oct -11th Nov and wish it was longer, from the moment we arrived untill we left we had an amazing holiday, the Island it beautifull and very well maintained. The Management and Staff done everything they could to make us welcome, we had a room in the main restaurant area and it was more than i expected, huge room with a sea view which was well equipped with drinks in our mini bar daily ,fresh fruit, tea & coffee, lotions, clean towels and linen and little chocolates on an evening. The restaurants were all fantastic which served amazing food there was lots of variety and taste and we certainly didn't find it repetitive. The pools and beach were great and we never had problem with finding a bed. All the staff here were so pleasant, helpful and smart, the Animation Team were superb and so much fun!!! We will definately return to "Paradise" again. Many thanks to Alexis the General Manager and Stephanie in reception, from Julie and David from England.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest JulieandDavid203:

I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest. We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed for a week from 8th November knowing it would be hit and miss with the weather due to the time of the year. However after a tropical storm hit on Saturday morning it meant cancellations of the trips we had planned that meant going on the water. However there was still plenty of things to do in the hotel and if you want to just chill out and relax you can stay around the quiet pool, which for the week I was there remained quiet. There was an American Wedding party who made the most of the free alcohol, but they stayed down on the beach and other pool, which was fine.

The food was amazing, even the buffet was very impressive too which considering there are 3 impressive a la carte restaurants was a great suprise, especially as I had my doubts with what was to offer because of the price we paid.

The staff are very keen to please and make your stay an enjoyable one, but didn't pester you too much.

Outside of the resort it's a very poor area and if you go to Samana town to visit the small number of shops you will be pestered by the locals trying to take you on trips etc, just to try and make some money.

Overall the holiday and resort was very impressive, even though the weather did it's best to ruin that.

Room Tip: We went in the low season and were able to upgrade to a villa, which was lovely and quiet throughout...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear Stu_Mar7:

In the name of Bahia Principe Hotel Manager, Mrs. Sigi de Garcia, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
In Bahia Principe Cayo Levantado we are committed to provide an excellent service through a high qualified team.
We hope to welcome you soon, please contact us before your arrival,
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Cayo Levantado Don Pablo Collection

Address: Isla de Cayo Levantado | Bahia de Samana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Samana Province
#1 Top resorts Hotel in Samana Province
#1 On the Beach Hotel in Samana Province
#1 Spa Hotel in Samana Province
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Cayo Levantado Don Pablo Collection 4*
Number of rooms: 268
Official Description (provided by the hotel):
Facilities and services 2 pools 3 Jacuzzis with bar Large sun terrace and gardens with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 1 tennis court Motorised water sports (additional charge) Store Heliport WiFi access in the lobby and in rooms (free of charge) Main buffet-style restaurant and 3 speciality restaurants 6 Bars Cocktail Lounge Snack-bar Wedding gazebo Rooms 209 rooms including 5 types Superior, Junior Suite, Superior Junior Suite, Deluxe Junior Suite and Beach Villas. Superior Junior Suites, Deluxe Junior Suites and Beach Villas are larger than the Junior Suite and Superior. Room facilities: King size four poster bed Air conditioning Ceiling fan Sitting area with desk Balcony or terrace Fully-equipped marble bathroom with hydromassage bath tub, separate shower, bidet, hair dryer and magnifying mirror Telephone in bathroom Don Pablo Collection amenities Bathrobe and slippers Radio alarm clock with iPod docking station Direct phone line (additional charge for external calls) Flat screen satellite TV Safe Mini-bar with alcoholic drinks Wifi Coffee-making facilities Ironing set 24 hour room service Evening downturn service Outdoor Jacuzzi (Deluxe Junior Suites) Butler service Pillow menu Aroma menu Beach Villas: Seafront location with outdoor Jacuzzi, pillow menu available on request, baggage unpacking and ironing service, laundry service (optional) Other services Medical and pharmacy service (additional charge for both) Stores in the hotel Heliport and private boat (available on request for an additional charge) Mainland reception and transfer by boat (included in the booking fee) Specialised service for organising weddings, events and anniversaries. ... more   less 
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Also Known As:
Gran Bahia Principe Cayo Levantado Hotel
Cayo Levantado Samana
Cayo Levantado Dominican Republic
Bahia Principe Cayo Levantado
Cayo Levantado Hotel Samana

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