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Luxury Bahia Principe Cayo Levantado Don Pablo Collection
4.0 of 5 Resort (All-Inclusive)   |   Isla de Cayo Levantado | Bahia de Samana, Dominican Republic   |  
Hotel amenities
Ranked #1 of 57 Hotels in Samana Province
Newcastle upon Tyne, United Kingdom
1 review
4 helpful votes 4 helpful votes
“"Paradise"”
5 of 5 stars Reviewed November 17, 2012

We stayed here for two weeks from 28th Oct -11th Nov and wish it was longer, from the moment we arrived untill we left we had an amazing holiday, the Island it beautifull and very well maintained. The Management and Staff done everything they could to make us welcome, we had a room in the main restaurant area and it was more than i expected, huge room with a sea view which was well equipped with drinks in our mini bar daily ,fresh fruit, tea & coffee, lotions, clean towels and linen and little chocolates on an evening. The restaurants were all fantastic which served amazing food there was lots of variety and taste and we certainly didn't find it repetitive. The pools and beach were great and we never had problem with finding a bed. All the staff here were so pleasant, helpful and smart, the Animation Team were superb and so much fun!!! We will definately return to "Paradise" again. Many thanks to Alexis the General Manager and Stephanie in reception, from Julie and David from England.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest JulieandDavid203:

I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest. We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,760 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (720)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed for a week from 8th November knowing it would be hit and miss with the weather due to the time of the year. However after a tropical storm hit on Saturday morning it meant cancellations of the trips we had planned that meant going on the water. However there was still plenty of things to do in the hotel and if you want to just chill out and relax you can stay around the quiet pool, which for the week I was there remained quiet. There was an American Wedding party who made the most of the free alcohol, but they stayed down on the beach and other pool, which was fine.

The food was amazing, even the buffet was very impressive too which considering there are 3 impressive a la carte restaurants was a great suprise, especially as I had my doubts with what was to offer because of the price we paid.

The staff are very keen to please and make your stay an enjoyable one, but didn't pester you too much.

Outside of the resort it's a very poor area and if you go to Samana town to visit the small number of shops you will be pestered by the locals trying to take you on trips etc, just to try and make some money.

Overall the holiday and resort was very impressive, even though the weather did it's best to ruin that.

Room Tip: We went in the low season and were able to upgrade to a villa, which was lovely and quiet throughout...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear Stu_Mar7:

In the name of Bahia Principe Hotel Manager, Mrs. Sigi de Garcia, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
In Bahia Principe Cayo Levantado we are committed to provide an excellent service through a high qualified team.
We hope to welcome you soon, please contact us before your arrival,
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boisbriand, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 16, 2012

THERE IS ONLY ONE SOLUTION TO THIS PROBLEM: THE HOTEL SHOULD SAY IN THERE ADVERTISEMENT THAT THERE IS MUSIC ON THE PUBLIC BEACH FROM 10 PM TO 2 AM IF NOT RAINING ONLY AND CANCEL IT IF THERE IS RAIN.

Explanation of this statement: We spent one week at this luxury hotel thinking it would be calm but because of the rain and a big wedding occuring that week, many many people were complaning and changing their rooms because the management transfered the disco in the main building every time it would be raining but it rained almost every night so hard to sleep. Also, after every disco night, those people from that wedding would make noise coming back to their rooms at 2 o'clock in the morning.

This hotel is not suppose to be a party place and to please a few people, the management made hangry many people. I heard many people saying they would never go back because of that noise and it's to bad because it is a beautiful hotel with very nice employees.

So, MANAGEMENT, think about using my advice in my first paragraph of this review, it would help your hotel, a lot.

Room Tip: If you decide to go there, do not stay in the main building even if it would be great for everything...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear rabais r:

I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest. On the other hand, I have shared your suggestions and comments with our Entertainment manager, so we can work to improve our standards.
We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Sutton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 14, 2012

Simply Fabulous
Where to start. We visited for two weeks from 24th October it was for our 30th anniversary too. We have travelled to many places around the world but as far as staff and service goes this hotel beats all others we have ever been to. The staff and management are brilliant and more than make you feel welcome, in fact you feel more like a friend. It is completely right what all other reviewers say. The entire staff can not do enough for you, and the manager was such a lovely approachable man. We were given a lovely room in the main building. The room was beautiful with a huge comfy king size four poster bed and sofa and chairs, on arrival we had a basket of fruit and desserts on the coffee table rose petals on the bed with 2 large swans made out of towels, and even bigger marbled bathroom with spa bath sitting waiting for you in the corner. Toiletries were replenished every day. Towels replenished twice daily if needed. The maid Dayray was such a joy, then there was a visit in the evening to turn down the bed (lovely little boxed chocs on pillow each night too) and replace any dirty towels. The immaculately kept gardens (great job gardeners) they were so amazing so tidy and a great pleasure just to stroll through looking at the beautiful plants. All of food lovely. The buffet always had something for everyone, with an amazing array of choice. Themed nights each evening so as well as usual foods they prepared speciality foods too from various countries. We had the most wonderful rock lobster and caviar. The waiting staff were all very attentive especially Arisdenni who made sure we were really well looked after on every visit. Cocktails so many if was great fun to try a different one each evening – still did not manage to get through the whole list! (Will try harder on our next visit). All other drinks premium as well as local were on offer from morning till late night. Throughout our stay we had members of management staff approach us to make sure everything was perfect. It truly was great service. We were so sad to leave eventually which is unusual for us as we are usually ready after two weeks to go back home. A special thanks also to Estephan and Jonathan for making us laugh and play games on the beach. All at Levantado made our trip one we will never ever forget. We shall certainly return at some future time. Thanks Gran Bahia Cayo Levantado for a truly special holiday. Once again a great big thank you to all the staff who made our stay so wonderful.

Room Tip: We loved being in the main building we had a great view, it was quiet and we were near to all the am...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear maggie4743 :

I would like to thank you for writing a review about your experience at the Bahia Principe Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for your loyalty towards our hotel while choosing a place to enjoy your holidays.
It is a satisfaction for us to acknowledge that you had a wonderful visit to our hotel facilities thanks to the friendliness of our staff members and the variety of our gastronomy and beverages. In Bahia Principe those aspects are part of our main target, and we work hard to turn them into our strengths.
We are looking forward to welcome you next time, please contact us before your arrival.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

Well where to start the little island touch feels so special the hotel is first class the food is not repetitive only if you make it there's so much verity on show and it tasts just great.....5/5 entertainment and th crew work really hard good fun and put so much effort in to what they do well worth every penny.....5/5 rooms big really big clean drink in your fridge all the time and the cleaners are very good every day.....5/5 island from when you wake up breakfast very good snacks all the time dinner very good service .....5/5
Don Pablo very professional make you feel special ......4/5
Italians just the best ever don't want to say to much just go ......5/5
Mediterranean just fabulous ......5/5
And you must go to barts zip line your heart pumps and its greatttttttt :-)))).....5/5
The hotel and staff hotel the best on I've ever stayed at very friendly make you feel wanted with every thing I've said seen and done with the Bacardi beach open till 2 or 3 am sometime 5/5 that makes it the best holiday I've ever had butttttttt one down fall is I have to wait till next year to go back and I'm counting down the days over all full marks thank you Lexus :-))))

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear r3d7268:

In the name of Bahia Principe Hotel Manager, Mrs. Sigi de Garcia, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
In Bahia Principe Cayo Levantado we are committed to provide an excellent service through a high qualified team.
We hope to welcome you soon, please contact us before your arrival,
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, West Midlands
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 13, 2012

Just returned from our second visit, 9th Nov 2012, and already planning returning next year. Hotel really is a little bit of paradise on its own island with friendly staff, great food and we love the small beach with its palm tree shade. There are lots of fun things to do organised around the beach bar area but plenty of quiet areas as well plus the 2 pools. The hotel does run out of things occasionally, did not get chocolate on our pillow two nights and they ran out of my favourite liqueur another night, so if you cannot put up with such minor critisisms stay away because the rest of us are having such a good time we don't care!! We went as a married couple and mets lots of others from a variety countries, variety of ages and all having a great time. In a nut shell -very relaxing, fun, friendly staff and great food. Jean & Stan, Solihull

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, December 1, 2012
Dear ZuleikaBlue:

I would like to thank you for writing a review about your experience at the Cayo Levantado Hotel. In the name of the Hotel Manager, Ms. Sigi de Garcia, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our staff. In Bahia Principe we are committed to ensure a memorable holiday to our beloved guest.
We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 13, 2012

Excellent hotel.
Excellent staff
Two weeks of relaxation
A Guest services Manager who went the extra mile, All held together by Alexis the General Manager to deliver the complete package.
As we have stayed in several Bahia resorts over the years i can rate this as the most outstanding and feel that it lives up to its Ethos of being part of the Don Pablo collection.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Víctor L, Manager at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, responded to this review, November 30, 2012
Dear guest elimagkwackers:

I would like to thank you for writing a review about your experience at the Bahia Principe Cayo Levantado Hotel. In the name of the Hotel Management, we would like to thank you for your loyalty towards our hotel while choosing a place to enjoy your holidays.
It is a satisfaction for us to acknowledge that you had a wonderful visit to our hotel facilities thanks to the friendliness of our staff members and the variety of our gastronomy and beverages. In Bahia Principe those aspects are part of our main target, and we work hard to turn them into our strengths.
We appreciate your nice words about Alexis our concierge we have shared your comments with them.
We are looking forward to welcome you next time, please contact us before your arrival.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Cayo Levantado Don Pablo Collection

Address: Isla de Cayo Levantado | Bahia de Samana, Dominican Republic
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Samana Province
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Cayo Levantado Don Pablo Collection 4*
Official Description (provided by the hotel):
Feel the comfort in a exclusive Island surrounded by beautiful landscapes, exotic gardens and the view of the turquoise sea from the Caribe. Get pampered in our Spa or keep on shape in our fitness center! Relive your great love in a very romantic dinner in our Gazebo under the moon and candles light on the beach. ... more   less 
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Also Known As:
Gran Bahia Principe Cayo Levantado Hotel
Cayo Levantado Samana
Cayo Levantado Dominican Republic
Bahia Principe Cayo Levantado
Cayo Levantado Hotel Samana

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