My husband and I went to Cayo Levantado from February 19-26 for some much needed R&R. This was our first time at an all-inclusive & what a way to start! Below is a breakdown of the resort and our take on it:
We booked a Superior Deluxe Room and were given room 18103. I had requested an ocean view room in a central location & they definitely delivered on this! Our view was of the ocean, however somewhat obstructed by trees & vegetation. However, this was still nice as it allowed us to watch the birds from our balcony as well as the ocean. The sound of the ocean from the room was great and sooo relaxing!
The location was great—we were a short 5 minute walk from the main building, and were not far from Don Pablos, the pools, or either beach. The location of the Villa felt very private, only 1 other unit had a clear view of our balcony, and we rarely saw our neighbors. Due to the location, if other guests were not staying in these villas, there was no need to walk near them, which added to the private, secluded feel.
The layout of the room was a bit different, from the example on the GBP website. From what we could tell the 103 rooms in Villas 16-19 were all this way, and we preferred it. When you walked in, you were in a large living room area with a desk which led out to the large balcony with the Jacuzzi. Then, you had a hallway in the back of the living room which led to a bathroom on the right and the bedroom straight ahead. There was no window to look into the bathroom from either room—a plus in our minds! The bathroom was spacious. The bedroom had a smaller balcony with a table & two chairs that overlooked the walkway and a garden—very nice touch!
Overall, we were very pleased with the room and it was one of the best rooms we’ve stayed in. But, there were a couple downsides that prevent it from getting five stars. The lighting, as countless others have mentioned, is horrible. It’s particularly troublesome in the shower (feels like you are bathing in a cave), and in the bedroom as you aren’t exactly going to open the windows while you change for light, and they are the main source of it there. The other critique is that the electrical outlets are few & far between and are not well appointed. You will not be able to charge your laptop at the desk. And, if you have more than a couple items to charge at the same time, you better prioritize them! My suggestion: Bring a power strip and a flashlight.
In one word: Outstanding ! We had a couple minor issues with the room and they were promptly resolved as soon as we mentioned it. Everywhere we went, the staff went out of their way to help and ensure that we had a great visit. Service was prompt and friendly at the bars, the restaurants, and the buffet. The maids worked hard to keep the rooms clean & IMO do an outstanding job. We were in the room when a maid was working and she was there at least 30 minutes after we arrived ensuring the room was perfect. Such attention to detail!
The staff in general was excited when they discovered I spoke Spanish & I strongly encourage visitors to at least make an attempt—they do appreciate it, and will break out whatever English they know if need be! Most of them speak enough English to do their jobs, but Spanish is their primary language—please remember this.
This is where the resort falls short. The food is ok and we didn’t starve but it wasn’t fantastic. Some dishes were great, and some were lacking. The buffet had a great selection of meats and cheese as well as fruits. They do breakfast best, with a fair selection of breakfast foods, including my favorite: Pan Frito (Fried Bread). Lunch was ok, we preferred the main buffet as the selection seemed fresher and the environment was a bit nicer. My husband loved the Mero (Grouper) and it was generally good no matter how it was served. The fried chicken was hit or miss, but when it was good it was really good. The dinner buffet was ok, some was good, some was mediocre, just depended on the night. In general, the bread at the buffets was hit or miss, again when not stale, or overcooked, we loved it but we did encounter it stale more than once. Ugh.
We dined at all 3 ala cartes. Our favorite by far was Don Pablos. We did the tasting menu twice, and it was great. The dishes are creative & served with flair. You can tell the waiters had fun with it & that added so much to the experience! We have no complaints on the food at Don Pablos, and would rate it 4& ½ out of 5 stars. We ate at the Mediterranean twice. It was just ok. The experience began with a welcome appetizer of tuna…from a can. Not a good start, no idea who thought that was ok, its not. From there it’s hit or miss, the Moussaka, while not traditionally prepared was noteworthy, as was the fresh fruit dessert, but not much else was impressive or even that good. It’s an ok change from the buffet but that’s about it. Finally, we had one meal at the Italian Restaurant. It was fine, the chocolate mousse dessert was outstanding and the Chicken Milanese was very good, but other than that, it was again, simply a change from the monotony of the buffet. Worth going to, but don’t have high expectations.
Overall, the resort needs to improve on the food in general. Better quality control needs to be excersized on the buffets and the Italian & Mediterranean restaurants could do with a menu upgrades.
We really enjoyed the beach pool. Overall, it was quiet and relaxing. I loved that when you got there before the crowds you could lay back and hear the waves from the beach. Simply Awesome. I appreciated the ample amount of shade at this pool and how stunningly beautiful the grounds around it were. Only issue we had with it was that the waiters only brought around drinks every hour or so, so it was mostly self-serve. We only spent a few hours at the main pool, but did appreciate that it wasn’t crowded and that loungers were always available. He bar there was also great, and had snacks in the afternoon. We didn’t visit the Jacuzzi pool, but it looked nice and never seemed crowded at all.
Beautiful. The private beaches are nice. The windy beach was just that—very windy. Be warned that because of this it was chilly there in the shade, even in the middle of the day. But, this is the place to be first thing in the morning. The sun rise happens here and it is amazing. We went out very early one morning (sunrise at about 6:40 am) and were pleased that there was only 1 other individual there. It was like our own private show, and it was the perfect way to start the day!
The larger, calmer portion of the private beach was beautiful, very nice views and a lot less wind! The animation team was set up at this beach, so best bet is to station yourself away from the commotion if you want quiet. The bar is well appointed and not a far walk from either. These are not the kind of beaches you can take long walks at, but they have a very quiet, exclusive feel and are beautiful.
The public beach is by far the largest, with tons of chairs. It is a great beach, and is very scenic. The sun sets off the west side of this beach, and is quite stunning to watch. Definitely worth a walk to this beach in the evening! By night, the resort takes over this beach and the bar. We enjoyed some Coco Locos in the Cocos. Great place to hang out!
This is a great resort, and is absolutely beautiful. The grounds are well kept and the service is outstanding. We had a wonderful time and would definitely consider visiting again. If the food were better, and a few minor corrections were made to the rooms, it would be the perfect getaway!
Villas 17-19 are only 5 mins from Main Building, but have a very private, secluded feel. All are Su...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.