We stayed at the EdenH from January 18 to 25. We expected some minor glitches because it is a new hotel, but we didn't expect to spend so much time in the lobby fighting for what we had paid for. We knew several things would not be open when we went, but did not know we would be in the middle of sawing and pounding for a week. The construction was not minor the week we were there.

The problems:

Room: We had paid for VIP,but were given a room at the back of the resort. We finally were moved after spending 2 days in the lobby. We then were given a room overlooking a work site with construction next door. The hallways were not lit at night.
There were a lot of mosquitoes on the ground level room.

Room Service: You had to call several times to get your room service to actually come.

Lobster Dinner in Suite: The meal did not come at all, even though we spent an hour trying to order it.

VIP Pool: Construction right next to both VIP pools. It was noisy. They didn't even play music to drown out the sawing and hammering

VIP package: We didn't get the rum, fruit basket, robes or slippers that were included in our package.


Bracelets: We were given the wrong bracelets and did not get the correct ones until the second last day, even though we tried to explain that we had the wrong ones.

Entertainment: It didn't start til almost 10pm and it was too late for most

Lobby Service: We couldn't get anyone to actually listen to us and do anything about our issues. They just wrote down our issue and ran away. Not once did anyone get back to us.

The Good:

Beautiful Beach

The grounds will be lovely

Buffet had a great selection

Ramone at the VIP bar was fantastic!!!

I think that the resort will be wonderful once they sort out the overbooking and they figure out what they are doing, but they were not ready for customers the week that we were there. It was a very frustrating week. A real disappointment.

I was glad to leave.

We stayed at Edenh 1-13-1-20-08 and knew it was not going to be perfect. We have stayed at 5 and 6 stars in Mexico and our first time to DR. I was not dissapointed I knew what I was getting into by booking a new place. If you can't figure that out then you need to go somewhere else.

The resoort:;
It was great! The people friendly as you can ever ask for. The grounds , just getting finished, but pretty.

Room:
Our room had a great view. People complaining the Jacuzzie on the patio not private. Well If the people across the resort at the other buildings can see us in a tub, GOOD for them. I can understand the people that had them on the bottem floor, not sure what that was all about. The maid survice a little off, but funny. You have t o understand they are not American. Everyone says they need to learn English. Guess What? They don't need to learn English YOU need to learn Spanish!!!.
I can't speak much Spanish, but I took a cheat sheet, It help alot.
If I go to another country I don't think I would expect them to learn my language, I think we should learn theirs. We had to laugh because we would leave notes for water and get candy bars, but we did laugh. Thats what you have to do and make the best of it.

Food:
It was OK, I have to say a little off when I was there, but have been reading more good things about that on TA. We had VIP and did not have options of Lobster dinner in our room, but have just read other people did. Like I am trying to say alot of changes comming with opening.

Bars:
I am a pretty simple person as drinks go, I usually only drink beer, and I have to say anyone that drinks American beer, the beer is good. Mixed drinks a little off. The bartenders the BEST!! Carlos One and Carlos Two you can't beat them. Danny good also. They were all good . When we got to the resort It was not to busy and then it got real busy. People where B-------, Because they had to wait for a drink.. Do people need a drink that bad they can't wait, when someone is clearly busy! I like to drink as much as the next, but I work with the public and know how stupid people can be. You have all day to drink, Chill out.!!



Beach:
Great I think better than Mexico, I did not likre the fact I could't find any shells. I like walking the beach and getting shells. This was not the end of the world, just something I like to do. What I did like is the waves where not has strong as Mexico, you could walk the beach and not get knocked over.

Overall go have a good time and just remember your on vacation and everyting will work out. I would of been happy sleeping on a chair on the beach. That is how pretty this place is!

Hi to Seri and Darrin, Bob, and all the Hamel, Alhambra and Staunton Crew. We had a GREAT TIME!!!

Feb.03 - Feb.10 08

Here is my review. No emotions, just fact as I saw them.

Family of 3, my self my wife and our 3 year old daughter.

The good.

Pretty good food in the buffet, fresh and tasty.
Great entertainment, compared to other resorts …. None of the local talent stuff. Very nice. For kids and grownups.
Great beach
Clean, good looking grounds

The bad.

Not enough beach chairs !
Unlimited beach towels ( Yes it’s a bad thing since people just leave them on the beach and you never know if they Really left …. )
Huge lineups for a la carte restaurants.
Far from great waiter service
Ridiculous open concept bathroom ( I hope the architect go fired …. )

Over all.

I’d say wait few months check new reviews and see if the fixed the problems.
If they will, I think the resort has potential.

I have just returned from a 2 week stay in Punta Cana, 1 st week we were bumped to Excellence, the 2 nd week we stayed at the Edenh Real arena where we actually booked, here it goes, I hope that no one is offended by some comments, unless otherwise:

This is a review based on a hotel in operation for 1 month. We were greeted by the Edenh Director of the hotels upon our arrival as per our request. A very intelligent and wonderful gentleman. We booked 3 reg deluxe junior suites and were very happy with our rooms , everything was in working order and had a wonderful view. We asked to be in close proximity and they were able to do that for us. We ran into some people at the reservation desk when we would go for change in the morning. Now I call it the Complaints desk and or refund desk!!! Alot of colorful people would be very rude and sometimes yell at the employees stating that they payed for a Ferrari and got a Toyota!! I am not making this up, I actually witnessed this. What this guy should know is that he would like a Ferrari and could only afford a Toyota!!! Some people took advantage of the fact that prices of an opening resort is always very attractive, but on the downside it does attract some negative people to. As for the ones that can only pay for a toyota, but figure they can complain and try to get a ferrari. I heard that some people complained enough , that they were bumped to other resorts. This is what was going one, some people were upset that they didn't get bumped to a fancy hotel like some did, so they figure if we complain enough and are loud enough we will get bumped. That only worked for a few people , which I had the not so great pleasure to meet in my first week. These were the champions of complaining and taking advantage of the situation. Some people got to stay 2 weeks at a very exclusive 5 star adult only resort and said upon their return will try to get $$$ back from tour operator , even though they got what they wanted. So please, please be very careful with some of the reviews that you will read.

The beach and pool were absolutely wonderful, we walked either side of the resort and we had the nicest piece of beach.

Restaurants: The a la carte restaurants were on a pager system which is great, no need to reserve . The buffet was good, always something to eat, the a la carte were okay but not great, I am sure improvements will come soon. The Beach Grill was fantastick and what a view.

Bars: All were good, especially the Tanthra bar on the roof. The beach bar service was great.

Beach and pool chairs: This was probably the worst problem , but the day of our departure they were implementing the towel card system thay they prefered not to, but because low prices attract low lives too!!! this is what you get stuck with. By 7:00am all chairs were reserved pool and beach. Some colorful chararcters had chairs reserved at the pool and the beach. I also saw some with chairs reserved by the ocean, some under the palapas and the pool. We used to play a game to see if we could find people with various locations. Quit entertaining!!! Thanks to these people now the new tourists will have to deal with the cards. Oh I almost forgot the ones with 4 towels per person, one for the head (pillow) two to cover the chair and one as a blanket for napping, oh how cute!!!!!

All I have to say, the resort is beautiful the people are wonderful, the location is great and you definitly will attract more flies with honey than with vinegar, so please be nice to the staff and they will be good to you and remember you booked one or 2 week holiday , you do not have actual shares in the resort.

Thank you,