I only wish I could comment on our experience at Zoetry. Zoetry overbooked, we were notified at the last minute and so we never got to experience the property!!! We travel a fair amount all over the world and I've never, ever had anything like this happen.
I don't think I've ever written a review for anything but this one seemed worthy.
We booked our trip in December after much research for a week in Mid-March. We were very excited to go. I had booked the trip via Expedia which made me a little nervous so I contacted Zoetry directly. After a couple e-mail attempts, I got a confirmation from Zoetry of our reservation, and even a follow-up confirming our airline info and they told me to not worry, all was set. If only that were the case.
We were set to fly out on a Friday and even received an e-mail confirmation from Expedia on the Monday before we were set to leave. Thursday afternoon, we literally have our bags packed and in the car ready to go down to the airport to spend the night and we got a call that Zoetry was overbooked. They claimed they sent an e-mail weeks ago, but we didn't receive anything and as I mentioned I had confirmations as recent as three days prior. And let's just give them the benefit of the doubt, when you didn't get a reply, why wouldn't you call???? But no one called or left a phone message until the afternoon before our flight.
So, the solution? Zoetry's first solution was that we come another week. No comment on that. With flights, jobs and kids, NOT an option. Then they offered to move us to a sister hotel and give us a free week at Zoetry next year. This may be a good deal for some, but when pressed they could not give us the same oceanfront room we had paid for and I couldn't fathom trusting they'd give me free week next year when I couldn't get the week this year that I paid for and reserved months ago.
Not satisfied with what we felt was a "bait & switch" approach, we finally contacted Expedia. Literally taiking to them on the cell phone while my husband was driving down to the airport - we rearranged our accomodations. Of course we are completely at the mercy of the Expedia guy on the other end. Thankfully the Expedia guy was a good guy and went out of his way to help us. He even stayed past his shift trying to work things out for us. He made us a reservation at a "comparable hotel"... so off we went completely in the dark as to whether we really had a place to stay and whether it would be nice. Luckily the Expedia folks did a nice job and as luck would have it we were at the Sivory resort which is essentially right next door to Zoetry and it was FABULOUS.
Zoetry might be a terrific property with terrific service... but we wouldn't know
- Official Description (provided by the hotel):
- Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Orbitz, Hotels.com, Booking.com, TripOnline SA and Tingo so you can book your Zoetry Agua Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana