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“Awesome Resort!” 5 of 5 stars
Review of Zoetry Agua Punta Cana

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Zoetry Agua Punta Cana
5.0 of 5 Resort (All-Inclusive)   |   Playas de Uvero Alto, Punta Cana 23000, Dominican Republic   |  
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Ranked #7 of 100 hotels in Punta Cana
Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
“Awesome Resort!”
5 of 5 stars Reviewed March 16, 2013

My wife and I just got back from our honeymoon at Zoetry. We found it very quiet and secluded. I never had to wait in line at a bar for a drink and the food is top notch. I also never waited to be served by the pool either. All of their fruit juices are fresh squeezed in the morning, the drinks are some of the best I have ever had period. There are few guys that worked there that went above and beyond to make our stay even better. Jeramias is the head butler, he met us when we first arrived and took us around the resort explaining all of the amenities and would find us to tell us about any specials the resort was currently offering. Juan Pineiro served us many times for breakfast and lunch. He was very was very polite, proactive and well spoken. Juan Hilario, bar-tended the lobby bar and would always go out of his way to make us drink even if he didn't know it. All spoke good english and were very professional. I would like to thank them for making our stay very enjoyable.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 19, 2013
Taiguey Guest

We are so happy to see that you have enjoyed this special moment and that we could be part os such a great memory. We hope to have you back with us for your first year celebration.

Namaste

Alain Berthelot
Hotel Manager
aberthelot@zoetryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Marblehead, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

My girlfriend and I stayed at Zoetry for 5 nights at the end of February. Having stayed in Punta Cana, La Romana, Puerto Plata previously, Zoetry is simply the best boutique resort in terms of accommodation, privacy, and particularly, the outstanding service. The room was beautiful, with exquisite style, and exactly what I was hoping for. In fact, the location and view far exceeded my expectations. The beach is beautiful, the food is great, the breeze hypnotic and rejuvenating. The resort itself is beautiful, but 
THE STAFF truely what makes this place shine. From the hardworking maids and groundsmen to the charismatic bartenders, servers, knowledgeable wellness trainers, etc the staff feels like old friends by the time you leave. I highly recommend this property for discerning travelers!

Room Tip: Higher floors have more light.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 19, 2013
Taiguey Guest

Greetings from Zoetry Agua, we are so happy to see that you enjoyed our resort with all of it's unique settings. But most of all we are thrilled that our staff had this effect on you because they truly are our main attribute. We hope to have you back and we will be sharing your comments with all of them.

Namaste

Alain Berthelot
Hotel Manager
aberthelot@zoetryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new brunswick
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 13, 2013

My husband and I just returned from a wonderful week at the Zoetry Agua Punta Cana. It was an intimate and fun-filled experience. We met some new friends in the form of both guests and staff. We are fortunate to be regular travellers to the Caribean with very high expectations...those expectations were met and exceeded at the Zoetry. The food, drink and services was consistenly outstanding throughout the resort. The endless privileges program offers everything you may want (including laundry, great linens, top quality bath products). The entire team at this resort will provide for your every need (and if your request is not part of their "profile", they will get it). Some folks have commented about various bugs - please be reminded that you are on a tropical island (and the property fumigates daily). Thank you team Zoetry for making vacation so memorable

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 19, 2013
Taiguey Guest

First of all thank you for taking the time to post your comments and we are happy to see that we have surpassed your expectations for your vacation. We take great pride and making sure that all of our guests have the most enjoyable experience and that they leave overwhelmed.

We hope to have you back with us.

Namaste

Alain Berthelot
Hotel Manager
aberthelot@zoetryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new brunswick
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 12, 2013

My husband and I just returned from a wonderful week at the Zoetry Agua Punta Cana. It was an intimate and fun-filled experience. We met some new friends in the form of both guests and staff. We are fortunate to be regular travellers to the Caribean with very high expectations...those expectations were met and exceeded at the Zoetry. The food, drink and services was consistenly outstanding throughout the resort. The endless privileges program offers everything you may want (including laundry, great linens, top quality bath products). The entire team at this resort will provide for your every need (and if your request is not part of their "profile", they will get it). Some folks have commented about various bugs - please be reminded that you are on a tropical island (and the property fumigates daily). Thank you team Zoetry for making vacation so memorable.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 23, 2013
Dear guest:

We thank you for your feedback - incl. each point you precise - !

We look forward to welcoming you again soon to our wondrous Paradise and remain at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Grad Sofiya, Bulgaria
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2013

Great resort for couples.
The whole check-in was very fast and easy.
The beach was beautiful, the staff - very helpful and friendly.
We loved the fact, that you also didn't need towel cards to get towels at the beach.
Spa procedures was great.
The food was very fresh and had numerous choices.

Room Tip: Second floor was nice.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 19, 2013
Taiguey Guest

Thanks for your comments and like you said relax, is i think the main word to describe our resort. We hope to have you back.

Namaste

Alain Berthelot
Hotel Manager
aberthelot@zoetryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013 via mobile

My wife and I visited Zoetry for a week on our honeymoon in November 2012 based on the great reviews we saw about the place on TripAdvisor. We were not disappointed!

We were surprised to find that the hotel was over an hour drive away from Punta Cana airport. That is why we gave it a 4 rating on location, however, once we arrived at the resort we would have no hesitation in making the trip again.

The staff was very courteous and accommodating and always called us by name. Francisco, the bartender, and Flor, the waitress in one of the restaurants in particular treated us like family. We also enjoyed mingling with the other guests of the resort. You can completely keep to yourself and relax here, or you can leave with more friends than you came with. Alan, the resort manager, went out of his way to make sure everyone was happy during our stay, and even led a wine pairing dinner, which is not to be missed.

The service was excellent, the food and drinks (particularly the coco loco) were top notch and the resort was beautiful. For all these reasons, we are still talking about out stay 4 months later, and plan to return as soon as possible.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 19, 2013
Taiguey Guest

How nice to see that even after 4 months we had such a great impression that you took the time to post your review. By the way there is an highway that is in the process that will have the resort with in a 30 minutes drive from the airport. We hope it will be finished before your next visit.

Namaste

Alain Berthelot
Hotel Manager
aberthelot@zoetryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 26, 2013

Perfect for a couples get away, when you can enjoy each other, cause there is not much else to do. Resort is on the atlantic side of island which makes for a long drive down slow rudimentary roads to see any of the island attractions, and makes enjoying the ocean difficult due to poor weather and strong currents. There is a steep all-inclusive fee but it covers all the food and drinks you can indulge in. Food is healthy and fairly tasty and the drinks can surely numb you. The servers are very pleasant & try hard but sometimes language is a barrier. Dealing with the reception desk can remind you that you are in a 3rd world country. Take care of all payments early and bring confirmations with you along with plenty of american dollars.

Room Tip: Studio is like a dungeon, dark and full of insects.
See more room tips
  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, March 2, 2013
Taigüey / Greetings !

Dear guest:

Many thanks for your feedback - incl. positive comments - & we apologize for the issues you mention.

Respecting all opinions, indeed we are geared more towards couples; also, distance & time perceptions are relative, as Punta Cana Airport is 1 hour away from where our wondrous Paradise sits - i.e. in an isolated, tranquil, relaxing, lush natural location -; the road to here shows a beautiful landscape that is appreciated by many of our guests and beyond...

We very seldom have remarks made regarding our beach, as most people like it, since they can swim and walk at ease... weather though, will always remain beyond our control !

Once more talking about all things being relative, it depends on what one subjectvely calls "steep all-inclusive fee"; yet in fact we are quite satisfied to realize that your description in this sense actually demonstrates the value behind our Endless Privileges proposal.

Even though we have daily English-language classes for our Team-members and their respective level is increasingly rising in consequence, the Dominican Republic offically & practically is a Spanish-speaking country, as well as indeed NOT an industrialized nation, currently...where insects live too.

As per normal procedures at all hotels, we obviously encourage all arriving guests to have clear documentation regarding their reservations, for everyone's sake; whatever incidents may happen here at this level are very spread-out in time...

We accept Dominican Pesos, as well as US$, Canadian Dollars, Euros, British Pounds - incl. relevant Travellers cheques -.

Should you need any additional information, please contact us on Concierge.ZOAPC@ZoetryResorts.com .

In the meantime, we remain at your service, thank you again and hope you may give us another chance to welcome you in the future - perhaps, accompanied -, as to have you experience our unique hotel with a different perspective.

Namasté,

PS we lack a Studio (suite/room) category...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Zoetry Agua Punta Cana

Address: Playas de Uvero Alto, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#7 Business Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#16 Romantic Hotel in Punta Cana
#20 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Agua Punta Cana 5*
Official Description (provided by the hotel):
Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more   less 
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Also Known As:
Zoetry Agua Punta Cana Hotel Punta Cana
Agua Hotel Punta Cana
Agua Punta Cana

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