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“Celebrated my 50th Bday in Paradise!” 5 of 5 stars
Review of Zoetry Agua Punta Cana

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Zoetry Agua Punta Cana
5.0 of 5 Resort (All-Inclusive)   |   Playas de Uvero Alto, Punta Cana 23000, Dominican Republic   |  
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Ranked #8 of 102 Hotels in Punta Cana
Plainfield, New Jersey
1 review
1 helpful vote 1 helpful vote
“Celebrated my 50th Bday in Paradise!”
5 of 5 stars Reviewed February 4, 2013

My husband and 2 other couples stayed from Saturday, January 26 - Saturday, February 2nd. From the time we arrived it was non stop greetings and simply the best vacation in a long while. I also had one other couple stay at Dreams Punta Cana with a 4 year old. We were able to go over to Dreams at no additional cost. The night of my birthday was a wine pairing dinner that was fabulous and the hotel manager did the presentation very informative. When they bought desert 3 man band came out to sing happy birthday to me. It was great...I want to point out that Juan at the beach restuarant was topshelf. We told him we wanted traditional Dominican Food and the next day for lunch we had a Dominican Feast. Also Margalli at the front desks help with all the plans to transport my guest to a Club the night of my bday. I would like to give a very special thanks to Deago my brother from another mother. The hotel manager came out when we were leaving to say come back soon. Outstanding....

Room Tip: Rooms from 47-52 are beach front with great views.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 12, 2013
Dear Mrs. Elaine,

Thank you for take part of your valuable time to share with others this review about your experience in our magnificent Paradise.

On behalf of the whole Zoetry Staff, we would like to thank you for such positive comments about our participation in your 50th Birthday, and your entire vacation.

You are more than welcome for a future holiday at Home!

Our Best Regards!
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1,330 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2013

Zoetry is much smaller than other all-inclusives I've been to, and it is MUCH to its benefit! The level of attentiveness and friendliness that the staff provided is top notch. We got to know the names of everyone on staff in just a few days and were genuinely sad to have to say goodbye.

The beach is lovely and sitting poolside is extremely comfortable, and the staff is happy to bring you towels, cushions, drinks - whatever you need.

The spa was so peaceful and beautiful, with an indoor pool/jet tub that provides a calming respite from the sun when needed. The complimentary 20 minute massage was excellent as well. Yoga and wellness talks with Antonia and Kale were terrific.

Food and drinks were great, and Puello, the chef, was welcoming and available. Bedding was very comfortable, bathrooms were spacious and clean. Overall just a beautiful place to relax. My only (very minor) complaints would be that the rooms are too dark and the food orders for the table come out at very different times, meaning sometimes one person at the table will have to start eating while the others wait 10 minutes for their food to come out. Still, when you're on island time, you just go with the flow and enjoy!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 6, 2013
Dear Guest,

Thank you for take part of your time to share this review with others.

We appreciate such positive comments about the hotel,service and Staff.

We will be be more than pleasant to welcome you back in the future

Our Best Regards!
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Atlanta, Georgia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 1, 2013

This is going to be a hard review to write as the folks were very sweet and TRIED to accomodate our needs and issues...BUT this resort did not stack up to a 5 star experience! We had visited the Zoetry Paraiso De La Bonita and had preconcieved expectations going in to this resort!

Pros/Cons:
-friendly staff overall..
.. but at the end of the trip we were approached by several to 'remember their name', which we found out was due to the fact they wanted to be listed as 'favorite staff member' on the departure survey...of course this wasn't every staff member!

-grounds-
are beautiful and ocean has plenty of palapas and waitress was great-gardeners working daily to maintain but work is being done all around the complex (thatch roofs with tarps, weird scaffolding holding up the walkways and the bridge is in need of repair)

-food:
brick oven pizza was very good @ Indigo.... Olena restaurant has a tasty lobster roll and the vegetable stir fry with rice noodles was excellent. Room service food was good but we had some language barrier issues when ordering and had to send some things back, most of the time it was fixed but one night we never got any return with our food!

-Room:
we had a suite with the private plunge pool (which another reviewer described beautifully).....it was beautifully decorated, thatch roof is 'art' in itself..outdoor shower is awesome and loved the lizard visits but had some drawbacks....AC was lacking...front room was on 61 degrees and bedroom on 62...it was very damp and musty in both...we never were really comfortable and some nights it was cooler outside..our shower area had a leak which they said was OK...but day later it had rained and we were leaked on headed to the bathroom.... water was everywhere in that room like we had showered...coffee maker didn't work...

Daily service:
had to always ask to have minibar restocked and it wasn't stocked when we arrived....

Housekeeping:
Awesome...respected our SHHH sign and we were able to choose when we wanted service as we didn't want them in there 3 times a day.....they did a great job but did notice a few inconsistencies

CoCo Cafe:
Awesome...great cappuccino's and a sweet treat and Juan Hilario(sp) made the best and provided excellent service...2-3 a day

Spa:
great massage by Anna .....nice showers and environment...massage was outside in a draped room, private but tranquil garden in view...friends tried to use the sauna and hydrotherapy equipment but most didn't work!

Vendors by beach on a couple of nights:
We found these very annoying! You could not even walk 10 steps with out being hassled! Our room was in sight of the them and they would call out to us when we stepped out our front door just to look at the ocean...NOT what you want we you are trying to relax!

I do want to reiterate that the people of the Dominican are very nice!

We did discover that they are 'on their own time' and requests seem to be forgotten quite often although this could be the language barrier!

Sadly, I will personally recommend the Zoetry Paraiso De La Bonita over this one!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, February 23, 2013
Taigüey / Greetings !

Dear guests:

We thank you for your stay and appreciated feedback - incl. postive comments, of course -, which we take as a favor to enhance our product/services -.

Apologizing for your perceived disapointment, please find our respective cooments, as follows:

- each Zoetry property is intrinsically different; these are not "template" hotels; stiil of course, we recongnize also that our constant benchmarking exercises with the other 2 Zoetry hotels, etc. can only make all of us better;

- We were surprised to hear that our team-mebers were apparently pushy, as to get mentioned positively on Trip Advisor; this seems to be a punctual situation and we are sorry; we have already addrssed this issue;

- We indeed sometimes have to exceptionally upkeep our charming wood and other natural materials that make up our unique hotel, at unplanned key times; all looks very well at present;

- The Dominican Republic is offcicially and practically a Spanish-speaking country; as to cater to many of our guests, the hotel provides our staff with daily English courses; we are sorry you suffered a bit translation-wise, while we are confident that our overall English level will keep improving;

- The Air conditioning, leak and coffee-maker issues you mentioned were duly tackled;

- Per our relevant tent-card sitting on top of our minibars, our guests can always call at anytime to have their minibar restocked; still, we apologize for not having had your minibar properly filled upon your arrival;

- Sorry about the Sauna & hydrotherapy matters; they have been fixed now;

- We have held a serious talk with the 3rd-party vendors; they now have understood that their approach must be really softer;


Should you need any additional information, please contact us at your convenience.

Meanwhile, we remain...Thanks again, best regards and expectantly till soon, as to please give us a chance to show you our true service level i.e. at least at par with Zoetry Paraiso de la Bonita.

Namaste,
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Pocahontas Iowa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 1, 2013

I'm not really sure what the people who wrote the negative reviews expect from a resort, but we were very pleased by our experience. The staff is wonderful and could not try harder to make sure that you are happy and have everything you need. The resort itself is very quiet and far away from all the mega resorts which is what we want on a vacation. If you want to go on excursions they are available, but you can easily just stay on the grounds and enjoy relaxing at the beach, by the pool or in the spa. The time goes fast when you are waited on with such attentiveness!

There has been a lot said about mosquitos ... we did not get one single bite. I was very surprised by this actually judging by how often they are mentioned in the reviews, and since we are in the tropics, but we were not bitten at all. The hotel sprays daily and there is spray in your room as well.

The restaurants are nice. There is not a lot of variety and the menus are the same from day to day, but the food is good.

I'm not sure what was going on with a previous reviewer you said that the staff begs for tips. That could not be further from our experience! Everyone that we came across was very helpful and very concerned that we were well taken care of. Nobody was looking for tips. If they were, I didn't notice, and I didn't notice a change in anyone if we didn't tip. The staff is wonderful and I just wish that we had brought more money so that I could tip them as much as they deserved!
The hardest part of filling out the questionnaire when you check out is that they want to know your favorite employee. There is no way that you can just choose one so I would like to single out a few now that made our experience what it was --- Juan Hilario, Andre, Diego from the lobby bar, Aurelio, Alejandra, Fernando, Hector, Juan P from the restaurants and Ana Julia who did such a good job keeping our room clean no matter how much sand we dragged in behind us each day.

Everything was not perfect, but the problems were quickly addressed. Our roof leaked, but the next morning someone was there to fix it. Our cable went out during a storm, but the same day the cable company came out and fixed it. Everything that went wrong was quickly fixed. What more can you ask for really?

The manager Alain does a good job and it shows in his staff and their attitudes. If we find ourselves back in the Dominican Republic, we will definitely stay at Zoetry Agua again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 2, 2013
Dear Guest,

On name of the whole Zoetry Staff, we would like to thank you for your valued review.

Thank you for all your comments about the Restaurants, pool, Spa, Services, and specially about our Professional Staff, who thank you a lot for all these positive commentaries about all of us!

We look forward to welcoming you back soon!
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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2013

My husband and I were staying at Dreams Punta Cana and were given an opportunity to spend a night at Zoetry. We had briefly visited the resort for a timeshare presentation and thought it was great. We said that we would like to spend our next vacation there. When we were offered a night there we decided to go. It is a beautiful resort and we felt like we were at a spa. It is quiet and serene. The rooms are lovely and we had a balcony overlooking the pool. The food in the restaurant where we ate was very good and service was excellent. We are thinking of returning there for a few days for my birthday in December. I would recommend this to anyone who would like to go to a quiet, restful resort.

Room Tip: We were on the second floor and loved having a balcony. The second floor can only be accessed by st...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 2, 2013
Dear Guest,

Thank you for giving us the opportunity to take care of you for 1 night, and thanks once again for this magnificent review.

Our door will be always open to welcoming you for your birthday and any other motive.

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed January 31, 2013

Zoetry

We stayed at Zoetry for eight nights from Jan 18 to Jan 26. This was our 4th time at this resort but until this year we always stayed 4 nights. To start, I would highly recommend this resort with the understanding that it is a tropical resort, not a cookie cutter all/inclusive. The resort is laid back and made for relaxing but this year the resort was a little more active. Two entertainment team members, shuttles to Dreams PC for shows, 2 special dinners, the beach party, plus the new Wellness Program gives you plenty to do but in a very relaxed mode. Great food, beautiful beach with many Palapas, calm, clear water, an infinity pool, beautiful rooms, beautiful Spa, shops, Coffee Cafe, etc. and just a great staff to take care of anything you want.
This is a small but very different type of resort than any other in Punta Cana. It is rustic, classy, beautiful but with that true tropical feel come with some tropical challenges.
The walkways give the resort the “tree house” feel but they are irregular. Flat shoes must be worn even though new stairways have been added and parts of the main walkway have been closed. These stairs make it much better to go to the rooms. The thatch on the roofs has been replaced on many units but some still remain to be repaired. We didn't have hot water one night but the rest of the 8 nights plenty of hot water and high pressure. The pool is painted concrete and has some spots that need to be repaired. The resort can have mosquitoes but spray is available, just spray and you are fine. We didn't have any problems with mosquitoes or any bugs for that matter. These are some of the objections I have read in other reviews. But after staying for 8 nights, I realized that I like the tropical feel and the wonderful service offered by every employee. I like the irregular wooded walkways, the remoteness and privacy of the resort.

The reef in front provides clear, calm water. No sea grass or very little. Rough water is on both sides of the resort so this is a very prime location. Many palapas and chairs. One of the most beautiful beaches I have seen. Very impressive standing in the infinity pool looking out at the ocean. 3 pools, the main infinity pool which is in all the pictures. 2 pools that serpentine in front of most of the lower rooms.

Children are allowed but in 4 trips I have never seen one.

Pros:
I want to mention the staff as a whole and say that for guests, the employees do everything to make your vacation special. Ask anyone for something and they will take care of you or will get someone to. Service at dinner was perfect. Maid service was 3 times a day and the room was spotless and plenty of huge , soft towels and amenities.
Food was very, very good. There are 3 restaurants at the front , middle and on the beach of the resort. One is closed each night. One is the main breakfast restaurant. A Sunday buffet is beachfront. 24 hour Room service is quick and food served was hot and good. Food excels but there are always a few exceptions but that would be typical for any fine restaurant or just personal preference. Lobster (a whole lobster tail, not Caribbean Lobster), steaks, pasta, salads, shrimps and seafood all exceptional all inclusive food. Only negative is sometimes the meat doneness was not as ordered.
Authors dinner is in a group setting with a 5 course dinner that changes weekly and was delicious. The wine pairing dinner is food matched with wine. The GM explains the wines with a presentation for each course and tells why the wine is matched with each course. Wine is decanted to breath and the pairings are very enjoyable. Again 5 excellent courses. Try the wood fired pizza at lunch along with a beach grill as well as the menu items in the open-air, beachfront restaurant. The Chefs are very proud of what they make and the presentation of the food is beautiful. Coco Cafe open all day for espresso’s, coffee, cakes etc. Choice of about 6 different wines, all better than the average all-inclusive. Wine menu available to purchase better wines, also a wine special each day for purchase.

Rooms are beautiful, large, all great locations, champagne every day, welcome bottle of rum, welcome beach bag, rooms are style of tropical elegance. A/C was very cool, had to keep turning the fan down. Most of the lower rooms are swim out or oceanfront and the upper rooms have better views. Can't go wrong with any of the rooms. They also have some villas which I haven't been in but are on the right side of the resort.

The Wellness Program designed to relax you both mentally and physically is unlike anything I have seen at other resorts. Yoga/relaxation offered at 9:15 is very thorough and tailored to each student's level, and then followed by a different meditation each morning. Guests can also take advantage of a 20 minute wellness consultation.
A beautiful Spa with a large wet area for everyone's use includes a pool, hot tubs, different types of showers, saunas, steam room etc.
Lobby bar which stays very busy at night with the Zoetry band playing at night. The band is very good and plays through the restaurants during dinner. Entertaining bartenders and the lobby, with cushioned sofas, comfortable chairs to relax and enjoy a drink , some music or just chat.

Good daily entertainment while still keeping the resort quiet and laid back. Yoga, stretching, water aerobics, Spanish lessons, cooking displays, drum lessons, horseback riding, cocktail lessons, etc
A game room with a nice pool table and TV plus games and books.
Free laundry service.
Free 20 min massage.
Free phone calling.
Free Internet.
Free WiFi.
Free shuttles to Dreams at night for shows.

All activities are listed in the nightly newsletter left in your room. The 2 special dinners are by invitation so respond quickly as they fill up.


Cons:
The cigar rolling by the pool is a nuisance.
Some dinners the meat was not cooked to desired doneness but still very good.
Still patching some of the thatched roofs.
Not thrilled with the “Over the Top” motto.
The hot tub was not working properly and they were waiting for a part to be repaired.

Almost everyone I chatted with just loved the resort, many said it was the best resort they have been to and some were pretty well traveled. Heard of no complaints besides a dish being too salty or something small. This resort is not for everyone but for those who are looking for the Caribbean feel and to be pampered and want to just relax and chill out then Zoetry is a really wonderful resort. I thought 8 night would be too long but not at all. If you do the 2 special dinners, the beach party, and dine at each of the 3 restaurants that is 6 nights before you repeat a restaurant! Plus you can go to Dreams Punta Cana which is about 7 mins away. We took a walk to Excellence, which we have stayed at 3 times when it was a Secrets. We thought that was more laid back than other resorts but after walking through we couldn't wait to get back to Zoetry. I would like to mention specific members of the staff but just can't. We got to meet everyone from the chefs, front desk, entertainment guys, Wellness People, servers, the GM, maids, all were just great and want to mention them all as a group. There is not a person that walks by you and doesn't smile, says hola and checks to make sure everything is OK. To leave one out would not be fair.
We look forward to returning to Zoetry and if you have questions my e mail is bbgamer1@yahoo.com.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 2, 2013
Dear Guest,

Your Feedback is very important, and we really appreciate the time you took to post this review.

Thanks a lot for be part of this family, for this 4th vacation in our property, for a such positive comments about all we are and for once again showing us our weaknesses, which we are everyday longer improving.

Hoping you never forget that you have a home at Dominican Republic which is Zoetry Agua Punta Cana

Our Best Regards!
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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

Zoetry is a great resort, the food was wonderful, staff was friendly, helpful and the resort itself was beautiful. The only comment I would make is that you will need to use the mosquito bug spray that is in your room. They spray at the resort, but you will need to use the spray in addition.
The rooms are very nice, clean and kept up. The spa was very enjoyable also.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, February 2, 2013
Dear valuable guest,

Thank you very much for your visit to our hotel, and for the feedback.

We would like thank you again for the positive comments about the Staff, food, room and service.

looking forward to welcoming you back!
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Additional Information about Zoetry Agua Punta Cana

Address: Playas de Uvero Alto, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#8 On the Beach Hotel in Punta Cana
#16 Romantic Hotel in Punta Cana
#20 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Agua Punta Cana 5*
Number of rooms: 51
Official Description (provided by the hotel):
Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more   less 
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Also Known As:
Zoetry Agua Punta Cana Hotel Punta Cana
Agua Hotel Punta Cana
Agua Punta Cana

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