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“Expensive to visit and a long way from anywhere” 3 of 5 stars
Review of Zoetry Agua Punta Cana

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Zoetry Agua Punta Cana
5.0 of 5 Resort (All-Inclusive)   |   Playas de Uvero Alto, Punta Cana 23000, Dominican Republic   |  
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Ranked #7 of 101 hotels in Punta Cana
West Palm Beach, Florida
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
“Expensive to visit and a long way from anywhere”
3 of 5 stars Reviewed December 31, 2012

So I said to myself, "Self, we should visit here". So we did, but not again. The room at $1000 a day was ordinary with the A/C trying to thrash itself to death. The "Suite" had no second room ergo, not a suite. Food was OK, and service was great with plenty of help. Grounds were immaculately maintained with lots of people at work on a daily basis.

To the airport was a healthy $80.00 cab ride. I could have visited the Breakers or Chica Lodge for the same amount we spent there and in more luxurious accommodations. We left 3 days early and came home.

Room Tip: One at a reasonable price, but don;'t know where it will be.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, January 19, 2013
Dear guest:

Thank you for your message - especially your positive comments conerning our Service and our Grounds - & we apologize for the issues you encountered.

We have now enhanced our A/C system and also noted your perception on the naming of our accomodations...

Should you need any additional information, please contact us at your convenience on Concierge.ZOAPC@ZoetryResorts.com .

In the meantime, we thank you again and hope you kindly give us a chance to show you our improvements, by staying once more at our wondrous Paradise in the near future !

Best regards,
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sault Ste. Marie
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 29, 2012

The resort is extremely relaxing, with fantastic menu variety and quality. Staff are exceptional, attending to every need. The beach and ocean are really lovely, and the swimming very nice. Sailing was fantastic and great fun with the wave heights and winds beyond the scope of a casual sailor. Even for the novice, however, staff are ready to attend and command the cats, which are in superior condition.

Service of staff on the beach was unlike at any other resort, with staff attending to every need and whim, observant in every way, and seeming to know intuitively anytime we desired something. Lunch orders were taken on the beach, and the scrumptious mouth watering meals delivered in short order.

The rooms were really nicely appointed, and super comfortable, very relaxing. These were without question the nicest suites of any resort or hotel we've ever experienced.

Spa services and environment were exceptional. Again, the setting was very tranquil and languid, taking me to a state of relaxation I could not recall experiencing before.

If anything critical is to be said, it is that a neighbourhood rooster without fail welcomed the looming dawn every morning, somtimes as early as 4:30, with an enthusiasm and volume that caused some guests to conspire over dinner about his demise. We were literally tempted to sneak into the neighbouring compound to seize this robustly randy fellow as a gift for the resort chef. Kidding aside, it was so nice to slee with the patio doors open, at the foot of our bed, and feel the gentle sea breeze in the night, but in the early morning hours the crowing of the rooster spoiled that experience.

Room Tip: Sleep quality was excellent in every way, except for the rooster... The bed and bedding were superi...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, December 30, 2012
Dear guest,

Thank you for having choosing this relaxing Paradise for your vacation and posting comments about our Staff, Food, Services, Food, Spa,...

We apologize for the bad experience with the rooster, we solved!

It is more than a pleasure to know despite that, you enjoyed your stay here, and we look forward to welcome back in the near future.

Best Regards!
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Hamden, Connecticut
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 27, 2012

My boyfriend and I recently went to Zoetry Punta Cana and we were both injured when walking down the stairs. The stairwell plank cracked in half and I fell halfway through the stairwell. I injured my left leg and arm and was in pain the entire vacation. The worse part was that the Management did not even have a first aid kit on site and never demonstrated any genuine care or interest for our injuries, or the fact that we were in pain and were not able to enjoy our stay. I am currently disputing the charges with American Express.

Room Tip: Do not book a room on the second floor, the stairwells and bridges are old, warped and dangerous. A...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, January 19, 2013
Dear guest:

We apologize yet again for the isolated inconvenience you encountered and appreciate your feedback, as actually, we take all comments as a favor.

We nevertheless always value our sincere guests' comments much more - i.e. when their requests, etc. are initially stated explicitly on-site, as to give us a chance to try and meet them up-front and honestly; especially, as none of us here apparently possess telepathic powers...

We of course have several first aid kits. Furthermore, we are very surprised, saddened and disappointed in reading your statement that "Management" ignored your situation, as we all were always following-up on you (your boyfriend was not injured), and I even gave you a Cortizone tube form my personal effects, as well as treatments on the house (FYI, those have a financial component to them too....).

Our Wooden structure is constanlty being upkept; things happen everywhere, even in Puerto Rico...

Adios !
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New Jersey
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 25, 2012

This was our second trip to Zoetry. It is such a relaxing resort, you can’t help but return! We booked our return trip through Michael McHugh at Dream Makers Vacation Services. As always, he was professional and attentive, checking on us throughout our stay.

We had a nice garden view room across from one of the restaurants, Amaya. We had no issues with bugs in our room and the mosquitoes were actually better this time around. As mentioned by others, the resort is undergoing renovations. There are blue tarps and construction workers scattered throughout the resort which robbed it of some of its beauty and peacefulness. However, resorts need to update their property to keep it in tip-top (or should I say "over the top") condition. If you have the right perspective, you will be able to appreciate all this resort has to offer. The food and service were top-notch (special thanks to Andrys and Diego for stellar service)!!!!


BTW: Like the previous reviewer, we too suffered from GI issues. On our last night, we woke up with sharp stomach pains and several trips to the bathroom that lasted into the morning and still currently.

Room Tip: Any room is a good room! We prefer ground floor rooms. No wooden walkway to deal with.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, December 29, 2012
Dear Guest,

Thank you so much for your comment about our wondrous hotel, and for writing about our professional Staff, service and food.

Our doors will be open for all your visits to Paradise!
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Reston, Virginia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 25, 2012

My wife and I recently returned from Zoetry Punta Cana, and we had a wonderful and relaxing vacation. The grounds are beautifully manicured, lush, and picturesque. All staff are wonderfully polite and they work very hard to ensure guests are pleased and enjoying their stay. Two prominent personnel we encountered everyday were Carmen and Frances. They are the entertainment coordinators responsible for ensuring guests have opportunities to participate in some cultural-related fun and amusement. We spent time with Carmen taking Spanish lessons; learning about local Dominican culture; participating in yoga, stretching, and water aerobics; learning basic Dominican dance moves in the evening; and playing late afternoon games such as “Pass the Pigs” and “LCR.” Carmen is a delightful and helpful person. She is an intuitive leader demonstrating professional candor. I highly recommend guests make time to meet her and get to know her. Also, do not hesitate to ask the staff for assistance to make your stay more comfortable and enjoyable.

The last few days of our stay I was able to enjoy the spa e.g., the steam room, sauna, and whirlpools were wonderful. However, these resources were not functional the first few days of our stay but the property manager, Monsieur Alain Berthelot, worked closely with engineers to restore the spa to its full operation. It is important to remember that logistic support such as “Home Depot” or “Loews” does not readily exist. Nevertheless, during that time I found other ways to relax and enjoy the resort while repairs were in progress. Of note, the gym is excellent for a resort and it far surpasses what I’ve seen, and used, in other national and international hotel chains. The equipment is a quality commercial brand (Cybex) and it is well maintained. A diverse workout is achievable, i.e., cardio, weights, and isometric.

One of the hallmarks of the resort is food. The quality, variety, presentation, and taste far surpassed my expectations for any all-inclusive resort. I really enjoyed the three restaurants’ menu options. There are no buffets and I found that very intriguing. Food is not wasted, portions are generously-controlled, and all meals and meal courses are supervised by master chefs that take exceptional pride in their tradecraft. If I had to choose one word to describe the dining experience it would be “delightful.” During our stay, the chefs and staff provided special dining opportunities. The first was a beach barbeque (chicken and burgers) and cooking demonstration - making seafood paella over an open fire. I avoided the barbeque and chose the paella. While the paella was cooking I was introduced to “Mama Juana,” which I call Dominican Republic’s version of German Glühwein. The following evening, the executive chef Señor Rafael Puello, prepared a five course “Author’s Cuisine Dinner.” Like an author conceptualizing and writing simile and metaphor, the chef “authored” succulent and pleasurable food. Each course served to more than 35 patrons was a work of flawless art and taste. A few days later, Señors Rafael Puello, Alejandro Torito, and Juan Regado prepared an amazing five course “Wine Pairing” dinner. During each food-course the resort manager Monsieur Alain Berthelot shared his global knowledge of wines and the wines being paired with the food. Most impressive was Monsieur Berthelot’s ability to address the group in French, Spanish, and English. It was a wonderful evening. Our final group dinner was a “Caribbean Dinner” on the beach; however, rain moved us inside. This meal was a huge, freshly prepared feast – lobster, shrimp, fish, a roasted pig, stewed goat, chicken, vegetables and salads, pastries, and fruits. It was “Wow”! I like to eat, I like to cook as well, and I have cooked for and served upwards of 25 guests in our home; therefore, I can appreciate the level of effort and the perfection espoused by the chefs.
Another nice little treat was the nightly music provided by the “Anibal Mercedes Band.” These musicians are talented and a joy to listen too during dinner and in the lobby for after dinner drinks. I wish the “CD” I bought after horseback riding was a sample of their music and not the other music provided. If they sold CD’s I would have bought one.

Another hardworking team that augments the culinary excellence at the resort is the alcohol, food, and beverage staff led by Señor Ambioris Zorrilla. While sunning on the beach, splashing in the pool, enjoying the spa, reading my book, or chatting with fellow guests, there was always a wonderful selection of healthy snacks and alcoholic and non-alcoholic beverages. The spa has fresh fruit, dried fruit, nuts, and flavored waters. The coffee shop has fresh fruit and mini pastries prepared by Chef Juan Regado. The bars have a fine selection of wines, beers, and liquors. While at the beach bar, take a few moments to strike up a conversation with Francesco at the Indigo bar. He runs a clean and efficient bar, and he is a very creative mixologist. I left him with a tequila menu I gleaned from a U.S. restaurant and he is experimenting to perfect the chemistry. Nevertheless, if you don’t know what to drink just say to him “Francesco, surprise me”! And he will.

Another hidden gem not widely publicized is a well-educated holistic team – Kale and Antonia. Keep an open mind and get to know these to fine individuals. Yoga, feng shui, a discussion about Mayan predictions, native drum playing, and dance were some of the interesting activities that contributed to our daily relaxation-routine.

Since the resort is small, which I found very appealing, it was easy to meet other guests and engage in meaningful conversations. The age span varies from 20-somthings to retired and it is also an international mix. Some folks keep to themselves but most people are affable.

Much more can be said about this resort but I’ll close by saying if and when you visit be prepared for some discomfort from bugs. This is certainly not the resort’s fault. My wife and I suffered from “chiggers,” the nasty little critters living in grass and sand. Be sure to pack “nail polish remover and cotton balls.” If bitten you’ll itch like mad and it will leave a track of red dots. A couple of wipes with nail polish remover will kill the bugs and stop the itch. Mosquitoes are a nuisance, but the resort provided bug spray and they treat the perimeter every evening. So pack some Deet, ointments, and eat some garlic too!

One more comment about security. It is a very safe resort that is monitored by observant security personnel. Likewise, key staff carries radios. Of note, when we checked into the resort we were told to lock possessions in the safe otherwise the maid will not enter. This is a good policy which protects both guest and staff. In addition, staff and management have good ethical standards and conduct when it comes to guest relations and interactions – this is something one does not see at some of the more flamboyant resorts.

We look forward to a future visit.

Room Tip: Book a ground floor unit with a garden view halfway between the front area and the beach.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, December 29, 2012
Dear Guest,

Thank you for taking part of your valuable time to write a review regarding your stay at Zoetry Agua

Thank for having mentioned our Staff, specially for such positive comments about Carmen and Francis-Entertainment , and Spa.

At same time, we would like to apologize for the inconvenience with the Spa Wet Area.

Looking forward to have you back with us!
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New Jersey
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 25, 2012

We recently enjoyed a 7-night stay at Zoetry. We liked the overall ambiance and small number of rooms at the resort. Other reviewers have said that at times, it feels like your own resort...we agree with that! The staff really made the week for us. In particular, Ambioris, Francisco, Giordany, Hector, Fernando, Wharton, Juan Gabriel, Juaquin and Yefry went out of their way for us. No request was too small for them.

The food at Zoetry is really great. Many all-inclusive resorts have typical buffets and banquet-type menus. This is not the case at Zoetry. Indigo has great salads, gazpacho and brick oven pizzas for lunch. Amaya and Olena had a wide variety of appetizers and entrees for dinner. In addition to the three restaurants, we had a beach dinner and did the wine pairing dinner. Both were great. The beach BBQ had to be moved to Amaya due to weather...but it was still amazing.

The pool and beach are very nice and tranquil too. The beach has more than enough palapas and chairs. Beware of the noseeums, though! They are very prevalent in the sand. If you load up on bug repellent, you have a fighting chance. Same with the mosquitos at night throughout the resort. You are in the jungle! The resort does a great job of fumigating every afternoon...but we still had to put on repellent. In addition, we did find some bugs in our room. We asked for it to be fumigated. It did the trick.

We did see a bit of work being done at the resort. The staff is working hard to fix roofs, stairs, etc. They are also planning to expand the number of rooms. We heard that construction is due to start in 2013.

Our stay at Zoetry was "Over the Top"...or, as we said to the staff, "por encima de todo"!

Room Tip: Second-floor rooms have nice vaulted ceilings.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paco A, Director de Relaciones con Clientes at Zoetry Agua Punta Cana, responded to this review, December 29, 2012
Dear Guest,

Greetings from Zoetry Agua Punta Cana,

Thank you for choosing our paradise for your vacation, and for posting your comments about our magnificent Staff, Food, Pool,Beach...

We will look forward to welcoming you back for the next year

Best Regards!
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Annapolis, Maryland
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 25, 2012

I feel the need to preface this review by saying this is the first review I have written about anything. I usually don't complain and am very easy going. Zoetry was the third resort my now wife and I have stayed at in PC (Zoetry was our Honeymoon). The biggest problem we had was getting food poisoning which I'm still recovering from stateside. My wife was sick for a day and two nights where I only left the room a few times for food. A few days later I become ill with shooting pains in my stomach which caused me to vomit and take countless trips to the bathroom. This lasted the last day and a half of our stay. The second biggest problem were the roaches. I grew up in the boonies and have no problems with bugs. We killed at least four roaches every night including roaches in our bed and in our toiletry bags/luggage. It was not fun hearing my wife shriek every few hours scaring the crap out of me. The minimalistic ambiance of the thatched roof was compromised by the several bright blue tarps over our room which slapped against the roof loudly in wind and didn't keep the rain out. We had to put towels on the floor and move my belongings to the other side of the room so they wouldn't get soaked. I called the front desk about it and they said they were going to send someone out but no one came. Our rooms bathroom always smelled like sewage even before we had food poisoning. There were many times when employees would knock then immediately open the door and we'd have to yell to tell them to close it. Our chain lock was broken and we did not get a do not disturb sign until we requested one. Another interesting thing we noticed was the only children we saw the entire week were those of an employee who came and ate lunch at Indigo every day which came off as very unprofessional. These were all things we were willing to deal with until we got food poisoning which is why I'm writing this review. There were some positives. The staff is very friendly and accommodating and the free room service and laundry service was nice even though we got some random bra and panties back. The view of our Oceanfront room was awesome. Overall we would not go back and would not recommend this resort. We're confused about all the positive reviews on here which were the main reason why we chose this resort for our Honeymoon. Good luck if you've already booked!

Room Tip: Problems with our Oceanfront room but the view was great.
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this review, January 19, 2013
Dear guest:

Thank you for your message - especially concerning the view from your Suite -.

We apologize for the issues you encountered / please find our respective answers, as follows:

- We are sorry you had stomach problems...Precise sources for thes kind of illnesses are very hard to pinpoint (i.e. one certainly can carry diseases before getting to a different place, gestation periods vary, etc.)...Anyway, we of course are always on top of our hygienic best practices, especially regarding food manipulation, freshness of our ingredients, etc.

- Even though we fumigate daily & thoroughly, we acknowledge there logically are some bugs here (the tropical kind...);

- We indeed had tarps before we started our Thatched roof refurbishment program, which is now basically finished;

- We are sorry if you feel that employees went into your room without properly announcing themselves and we have accordingly taken already the necessary measures regarding this isolated situation; we also have adressed the maintenance matter with the door-lock, as well as the lack of DND sign...However, when well communicated most of our guests petitions are met effectively & effciently...;

- I am really sorry if you somehow felt offended by the "interesting" presence of my wonderful, visiting children at lunchtime !

- I also hope that your confusion in terms of the positive reviews we fortunately do receive for the most part by far, has now dissipated...


Should you need any additional information, please contact us at your convenience.

In the meantime, we thank you again and hope you have a better experience at the next hotel you book at...Good luck to you !

Best regards,
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Additional Information about Zoetry Agua Punta Cana

Address: Playas de Uvero Alto, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Punta Cana
#6 Luxury Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#16 Romantic Hotel in Punta Cana
#20 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Agua Punta Cana 5*
Official Description (provided by the hotel):
Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more   less 
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Also Known As:
Zoetry Agua Punta Cana Hotel Punta Cana
Agua Hotel Punta Cana
Agua Punta Cana

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