As we arrived, we were greeted with a cold cloth and the comment "Welcome Home". This became the obvious theme for the remainder of the holiday. For starters, the rooms are absolutely beautiful and cleaned 3 times/ day as they claim. The property is flawless and very well maintained due to staff that may possibly go unnoticed by guests such as the men raking the seaweed every morning from the beach area. The staff here are the kindest, warmest people you could ever encounter on a vacation. I will list them later. The food is all specially prepared for you as you like and if not on the menu, just ask, because we were always accommodated when possible. Now for the true strength of this resort.....their employees. Lets start with David, the first person we met, this guy would bring a smile to your face every morning, afternoon and evening you saw him. His english is fantastic and he was always trying to improve on it. If you book this resort you will know him immediately by his warmth. Then there was our pre dinner and post dinner favourite, Joaquin the Lobby Bartender. This gentleman was always laughing and having a great time with fellow staff and all the vacationers. He had that very approachable personality that made him comfortable to be around. Joaquin is a great student of the english language, always asking so nothing was lost in the conversation. Now our friend from every breakfast and dinner Fernando, I would love to keep in touch with this gentleman. He is a relentless worker whom never took a breather while serving tables. It was very difficult to say goodbye to this guy. While in the restaurant, we need to mention Juan Pina And Flor. Juan is a sincere person who truly wanted to get to know about you and your family and seemed to help establish a great working environment for all his co-workers. Flor was our favourite lunch time worker whom not only brought us our food and drink, but served as our Spanish Teacher. She is such a joy to be around and you always felt like you became a little bit more proficient in Spanish after each meal and her in English. Lizandro, is a very versatile employee, you would see him at the bar mixing or in the restaurant helping serve tables. This guy was continually working to improve his command of the English language. The coined saying in this resort is Over the Top or as we were taught in Spanish, Por encima de todo (excuse the spelling). This saying we attempted to replace for Lizandro by teaching him "great" or "awesome", we think he should stick with great. To end this review it would be a dis-service to leave out Alain. He is the Hotel Manager and was always looking out for the guests and asking if they had any concerns. We have been to dozens of resorts in the caribbean over the years and this is a first. The only time you meet with a manager is when you have complaints. We felt we had to meet him on arrival due to his personalized response to reviews which is a rarity in todays world. The resort itself is stunning, but that alone would not set it apart from other world class resorts. the difference maker here is the staff. It would be a true shame to see the nucleus of this staff not stay together for years to come. I hope this review helps others book a vacation here.
- Official Description (provided by the hotel):
- Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana