My husband and I checked in on October 21st hoping to receive the 5 star quality this property advertises. As soon as we checked in we changed clothes and went to the beach which was lovely. Upon returning to our room we found very small black bugs crawling all over the white sheets on the bed. I immediately called to the reception desk and tried to explain the situation. Let me start by saying there was a HUGE language barrier. Some of the personnel spoke English while most did not. Even those that were able to communicate in English were not able to communicate well. After speaking to a few different people and even showing housekeeping (who called to the front desk and verified the issue) they tried to tell me it was dirt falling from the celing of the room made out of straw. I assured them dirt did not crawl. It took me three trips down to the front desk and an abrupt conversation with the Manager (Jean??) for them to change my room and upgrade it to one with a ceiling made of concrete. After the room change NOBODY called or checked up on us to make sure we were okay or to see if there was anything we needed. The Manager of the Reception area acted like he could not be bothered and actuallly left for the day before the room change was even resolved. That is not the service I expected at all. On another low note, the pool was green and did not look clean. It was very run down.
On a brighter note, the food was better than your typical all inclusive and one of the staff named Juan "Pina" really went out of his way to make sure our lunch each day was to our liking and we were enjoying ourselves.
I would not stay at Zoetry Agua again and would not recommend this resort to any of my friends.
- Official Description (provided by the hotel):
- Limited to just 53 exclusive suites, their hardwood floors, cane-thatched roofs and natural stone accents harmonize with the lush, secluded oceanfront setting. Although a mere 24 miles from the Punta Cana International Airport, the spirit here is far, far removed from the hectic tempo of everyday living. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana