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“DON'T TAKE HAIRCUT HERE” 1 of 5 stars
Review of Renova Spa

Renova Spa
Hotel Riu Palace Bavaro | Playa de Arena Gorda, Punta Cana, Dominican Republic
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Ranked #72 of 118 activities in Punta Cana
Type: Spas
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Attraction Details
Owner description: The Renova SPA is a collection of unique Spas with worldwide presence, associated of premier-lever Resorts and City Hotels. Featured in 8 Countries across 3 Continents with more than 39 Spas, Renova SPA will transform a wonderful vacation or a business trip in an unforgettable experience. Drawing from a depth of spa knowledge and teaching beginning in 1997 in the Dominican Republic, Puerto Plata, Renova SPA expanded then in Mexico, Jamaica, Bahamas, Cape Verde, Canary Island (Spain), Panama and Costa Rica.
Helsinki, Finland
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“DON'T TAKE HAIRCUT HERE”
1 of 5 stars Reviewed October 21, 2013 via mobile

I'm staying in a hotel Riu Palace Bavaro and this spa is located in a hotel area. Haircut itself for men is quite expensive, but I decided to take it. The quality of haircut was awfull, I went back ones to get it a bit better. Right and leftside were far away from equal. Even trainees back home make a better work. If Price had been 5 dollars it would be ok, but in a 5star hotel costing 30 dollars its unacceptable.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthtcm, Marketing Manager at Renova Spa, responded to this review, October 24, 2013
Dear customer,

Receive cordial greetings from all the team working at Renova Spa.
First of all, thank you for taking the time to let us know about your experience at spa. We greatly appreciate your feedback as it enables us to continue to improve and provide better service for our customers.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your haircut service .
Upon thorough review of the situation we have taken steps to ensure that this will never happen again by creating companywide training sessions, and also we lowered the service price .
We look forward to welcome you and your family once again at our spa and change any negative perception you may have about us.

Kind Regards

Renova Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Visitor rating
    19
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    2
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    4
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing”
5 of 5 stars Reviewed September 17, 2013

Elvis Luis in the gym was great! Muy excelente!! Had a great attitude and was a great example of the gym, he is a very fit guy!

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holts Summit, Missouri
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“couples romantica”
5 of 5 stars Reviewed September 5, 2013

we waited until the before we left to have our couples massage and it was a wonderful relaxing experience

Visited August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
53 reviews 53 reviews
16 attraction reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
“Relaxation”
5 of 5 stars Reviewed June 16, 2013

My girls and I enjoyed an afternoon massage on the beach while the guys went on an ATV/Buggy tour. The prices were very reasonable and the service was excellent.

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
15 attraction reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“Very nice relaxing massage”
5 of 5 stars Reviewed May 7, 2013

My husband and I treated ourselves to massages during our stay at the Dominican Republic. He received a back massage and I received a relaxing massage. The spa was very relaxing and clean. The staff were nice and professional. I already want to go back. The workout facility is very clean and well equipped.

Visited May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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