Thank goodness we have been to the DR before because if this was our first time we would never, ever return. This is the first vacation I have been on where we (a group of 4 couples including my husband and myself) were counting down the days until we got to come home.
We have been on over 30 all-inclusive style vacations all over the Caribbean, between the 8 of us, so we have an idea of what to expect when it comes to service, resort facilities, etc. and are all very easygoing. I don't even know where to begin with how utterly terrible this resort was. I was the unlucky one out of the group that got food poisoning the first night we were there. We narrowed it down to the squid as no one else ate it besides me - smart. I can't wait for the resort to respond to this and say that it they take extreme care re: food prep and blah blah blah, so it wasn't them. The lot of us lived off bread & butter, fruit, and burgers & fries for the remainder of the week as no one wanted to risk what I got. It was awful. Two others in our group got mild stomach/bum issues as well but nowhere as bad as me the first night thank goodness.
Check-in when we first arrived was a nightmare off the bat. The 8 of us plus a few other couples and families to check in and only 2 people at the front desk. We had the "pleasure" of dealing with Waddy. Man does he hate his job. And people. It was almost and hour long process to check the 4 of us couples in. No special requests, other than if possible rooms close together, which was a no. A word we'd hear a lot of for the next week.
Rooms are hit or miss, some are fine, others horrid. We got a horrid one of course but the other couples we were with, theirs were ok. We are really not too picky so didn't care to go back the next day, pack up all our stuff and move so we just dealt with it. I'd say about 90% of the elevators we walked by were out of service and 100% of the ice machines.
The liquor that they serve is so god-awful that we had to buy our own booze just to enjoy a drink! Never have had that happen on an all-inclusive before! At least keep us drunk on your crappy resort!!
Staff are also one extreme to another. They are either really friendly or they hate you, no in between. One, yes ONE, person walks around the pool to take drink orders so have fun waiting. We are big tippers too and that never helped. The only ones that seemed to appreciate tips were the housekeeping ladies.
Tried to get a late check out the day we were leaving as our flight was in the evening. Were told that we had to come down - a call would not be sufficient - to the front desk at 8am the day we were to check out and they'd let us know if it were possible. Basically defeating the whole purpose of that request.
Anyone that gives this place a positive review either has not travelled very much, if at all, has some sort of affiliation with this resort, or is 18-21 with not a care in the world but get blackout drunk and get wheelchaired away from the pool (this happened 3 times that we saw). There is so much more I could comment on but it's basically all been mentioned in other reviews.
My advice to you, spend the extra couple or few hundred to stay at a five-star resort like we all wish we did. We've stayed less than five-star before (in Mexico) and figured we'd be fine here. It seems the DR is not the place to do that. The last time my husband and I were in the DR we stayed five-star and it was such a different experience so I would definitely suggest you do the same, or suffer the same crappy (literally, at points) vacation as we did.
- Reservation Options:
- TripAdvisor is proud to partner with Barcelo, Booking.com, Expedia, BookIt.com, Caribbean Online Mgt Corp., Hotels.com, Odigeo and Tingo so you can book your Barcelo Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Punta Cana Hotel Punta Cana
- Breezes Punta Cana
- Barcelo Punta Cana Resort
- Barcelo Premium Punta Cana
- Barcelo Dominican Punta Cana
- Punta Cana Barcelo