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“Amazing!” 5 of 5 stars
Review of Barcelo Punta Cana

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Barcelo Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Arena Gorda Beach, Punta Cana, Dominican Republic   |  
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Ranked #65 of 102 Hotels in Punta Cana
New York City, New York
1 review
2 helpful votes 2 helpful votes
“Amazing!”
5 of 5 stars Reviewed June 7, 2014

Barcelo Punta Cana was a once in a lifetime expirience!

Amazing staff from the bartender, Doroteo, at Coco Bar all the way to the bellboy, Omar Madrigal! Roberto, who is in charge of the excusions, is friendly and very helpful in making your trip excellent and memorable. Wendy, at the gift shop, was an even more amazing cashier than i could have ever expected. Everyone here is exceedingly friendly!

The rooms are simple but clean and cozy. The AC could be a little stronger at times but its not bad. The buffet is also OK bit the restaurants are to die for, especially Kyoto! I will never forget this place. I will for sure be coming back soon!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 9, 2014
Dear guest,

First of all, thank you so much for selecting Barceló Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on TripAdvisor.

We are very proud to know that your last experience at Barceló Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to ensure our Guest Satisfaction.

We are looking forward to welcoming you once again and continue providing the most unforgettable experiences.

Best regards,

General Manager at Barceló Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,052 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (677)
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English first
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2014

Barcelo Punta Cana was everything I expected from beginning to end. The staff was extremely courteous and friendly. The rooms were very clean and the service was marvelous. Have to say my favorite part was Mr. Doro at the coco pool bar. The bell boy Omar was there for us beginning to end. The resort was very family oriented, I would have preferred less kids, but I still enjoyed my stay regardless. I will definitely be returning to Barcelo Punta Cana hopefully very soon.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 9, 2014
Dear guest,

Firstly, the entire team of Barceló Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,

General Manager Barceló Punta Cana
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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2014

The staff are very friendly and so nices.There was a guy called Jesse Perez he was so nice and so sweet.The food was so good.Thank you all people who work in Barcelo Punta Cana in special to Jesse Perez.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 9, 2014
Dear Guest,

We thank you for choosing Barceló Punta Cana for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you for your feedback about our employees, it makes us feel very proud to do this job for you. Thanks for choosing us as a destination for you stay.

Barceló and its team are working very hard to improve our service on the daily basis.

We remain at your entire disposition for any assistance you might need before your visit.

Best Regards,

General Manager Barceló Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014 via mobile

The best vacations ever, the staff became my family and made me feel welcomed, even learned my name!! From entertaintment to cleaning, everyone treated me like friends!! Will always remember and treasure this experience, shoutouts to juan rosario (minime) jairo, bienvenido, rosa (amazing cleaning lady) and all my other friends from the staff...

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 6, 2014
Dear Guest,

Receive cordial greetings from all the team working at Barcelo Punta Cana.
We greatly appreciate that you have chosen one of our Barcelo Resorts as your holiday destination

I am delighted to hear that we have surpassed all your expectations with our services and attentions provided by our associates during your stay. Your recognition on the effort and dedication demonstrated by Juan, Jairo, Bienvenido, Rosa is greatly appreciated; therefore I will personally transmit your compliments.

Needless to say, we will be anxiously expecting to have the pleasure to welcoming you back and please consider Barceló Punta Cana as your “home away from home”.

Sincerely yours,

General Manager at Barceló Punta Cana
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2014

I love Barcelo Punta Cana , the staff are friendly and do everything to make you feel at home, Rene form front desk is a sweet heart , he do anything do accommodate you. Claudia, yesica, margarita and erismendes from the buffet are the best.

Room Tip: Ocean view room are excellent
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 6, 2014
Dear Guest,

First of all we would like to thank you for your preference as well as for having shared your opinion with future travelers.

We are delighted to hear that all your expectations were met and that our staff went the extra mile in their effort to accommodate and offer you a pleasant stay. They are always eager to fulfill all our guests’ needs.

Your feedback is greatly appreciated. Please do not forget that Barceló Punta Cana is your second home in sunny Caribbean, so we will be expecting your next visit.

Sincerely,

General Manager at Barceló Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014 via mobile

stayed in Barcelo Punta Cana for 10 nights and I have to the service was amazing! I used the gym on numerous occasions and there was a guy called Kelvin in animation who was very helpful. The food was really nice, it wasn't like your average all inclusive hotel. Watch out for a drink called Mamahuana! Great stuff!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 5, 2014
Dear Guest,

We thank you for choosing Barceló Punta Cana for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you for your feedback about our employees, it makes us feel very proud to do this job for you. Thanks for choosing us as a destination for you stay.

We remain at your entire disposition for any assistance you might need before your visit

Cordially,

General Manager Barceló Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 3, 2014

We had a great time at the Barcelo Punta Cana. My husband and I and our 2 teenage daughters were there for a wedding. I had read mixed reviews but we were not bothered by a few little glitches like plumbing issues. We did get sick but that can happen anywhere. Best thing is the beach (great waves) and the trapeze. Pools are nice and tons of activities if you like to keep busy. Food was good. Mexican and French restaurants are the best. Avoid the lunch buffet at the poolside restaurant, too many birds getting into the food. My recommendation would be to improve the reservation system. Several mistakes with the times and dates of reservations and when we went to make corrections, they were unable because they were booked up. Best thing about the resort was the staff. Special thanks to Lester and all the staff in Mexican Lindo. Great food and service for a wedding we attended there. We also had dinner and lunch there several times. Juan from the entertainment crew was very friendly! Muchas gracias to the trapeze crew: JoseLuis, Felipe, Lorrainy and Samuel. We visited them often and they helped my daughter and I progress through new tricks on the trapeze. So much fun. You guys are great coaches! Even learned a little spanish. For those who say staff do no speak enough English, they try their best. Why not immerse yourself in the culture and try to learn a little spanish! Oh and avoid the elevators, my daughter got stuck in there. Luckily it was only 5 minutes. Overall a great trip!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcos C, Director General at Barcelo Punta Cana, responded to this review, June 4, 2014
Dear Guest,

Thank you for having chosen Barceló Punta Cana for your holiday destination.
It is truly a pleasure for us to know that you enjoyed your stay in our resort and that you appreciated the friendliness of our staff; we are aware that it is only because of them that we are able to achieve our goal, the continuous improvement of our services.
Thanks for your special mention to our staff member, please be assured that will be pass your kind comments to them and their will be happy to know about your positive comments.

Thanks for you kind review and we hope to welcome you soon!

Sincerely,

General Manager Barceló Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Punta Cana

Address: Arena Gorda Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Casino Hotel in Punta Cana
#45 Spa Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Punta Cana 3.5*
Number of rooms: 798
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Caribbean Online Mgt Corp., Barcelo, Orbitz, Hotels.com, Odigeo and Tingo so you can book your Barcelo Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo

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