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“Not what I expected :(” 3 of 5 stars
Review of Barcelo Punta Cana

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Barcelo Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Arena Gorda Beach, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #69 of 101 hotels in Punta Cana
Santo Domingo, Dominican Republic
1 review
“Not what I expected :(”
3 of 5 stars Reviewed June 17, 2013

Room was not what I expected, too smal bedroom and poor decoration,
No hot water, very old TV with no cable, poor ilumination and the shower push botton did not worked,

In the other hand, excellent food and personnel service, beautiful and confortable pool areas, night show was very good and the disco was ok.

Play ground for children is excelent, bars are ok.

Would i go back? yes, specially if taking my kids with me, after all, bedroom is just for sleeping after all :)

Room Tip: Ask for rooms in the main building area, those are closer to the restaurants pools and bars. Nice v...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 18, 2013
Dear Clara,
Receive cordial greetings from all the team working at the Barcelo Punta Cana. Thank you for choosing Barcelo Punta Cana for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com.
We are happy to read that your recent stay at our resort was overall what you expected and we thank you for your valuable comments.
Be sure that all supervisors have been informed about the comments that you have highlighted and we are will work on those accordingly.
Thanks again and will be a pleasure to have you back.
Sincerely yours,
Sandy Pfeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (541)
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1 review
1 of 5 stars Reviewed June 17, 2013

If you are going to want to relax and fell comfprtable on your honeymoon, as all newly weds should want, I do not reccommend this place. Your honeymoon is one vacation you can't redo and ours was ruined by picking this hotel. It is loud with music (rap) pumping all over. The hotel allows vendors to swarm their pool area and lobby to sell you goods. This is uncomfortable since the vendors are extremely pushy and you have to be 'rude' by saying no repeatdly just to get to the elevator to get up to your room. I wish we would have believed some of the other reviews on here and picked somewhere else! Spend a little more to truly get the service you deserve somewhere else. We were counting the hours to get back on the plane.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 18, 2013
Dear Guest,
Thank you to take your time to write and share your review in Tripadvisor. Checking your words we can appreciate you didn’t have a pleasant stay in Barcelo Punta Cana and we couldn’t fill your expectation about our property. We try to keep our quality service to give you our best and we take all guest feedback very seriously. We would like to give you an honest apology for any discomfort you may have experienced. Our main goal is the quality service and this is also a good value of our skills. Thank you very much again to give us your opinion.
Cordially
Sandy Pfeil
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2013 via mobile

Our holiday started a rough when the front desk couldn't find our reservation. And yes believe the the reviews, there is an issue with the front desk. Very disorganized, not very helpful. But by the next day we had everything straightened out by the girls up in the Club Premium.
If you plan on going to this resort pay the extra money and get the premium suite. Trust me. It so worth it. You get a bigger room, better views, and premium suite benefits. Such as club members lounge with bar, games, TV, free Internet, snacks, etc. the kids loved it. The staff was amazing. Thank you Rosa, Yessica and Angela.
They treated our family kindly and were so accommodating. You girls made our trip. We'll definitely be back.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 17, 2013
Dear Guest,
We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
It's a pleasure to know that you had a good time with us in general and you will keep a good memory of Punta Cana and our Hotel.
Your special mention of the staff, like Rosa, Yessica and Angela that enhanced the quality of your trip is also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.
Yours sincerely,
Sandy Pfeil
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New York City, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 13, 2013

We got here at night, it is a beautiful hotel, but do not judge a book by its cover! It was dirty! Our room had bugs, and our toilet did not flush!!! No one came to look at it either! We only stayed one night and never again!

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 17, 2013
Dear Alyssa,
First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana.
We are very concerned to read that your experience with us did not live up to our usual level of service . Indeed, your well being and entire satisfaction is our primary goal.
We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your short stay with us.
We will be very glad if you give us the opportunity to host you again in the near future!
Regards
Sandy Pfeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 12, 2013

I am a travel agent and travel all over the Caribbean and check out many hotels. If this hotel was rated a 5 star, I would not give it the best reviews, but it is EXACLTY and more of what you would expect a 3 1/2 star to be, which is exactly what it is rated. For the people that tear it down and have gave it horrible reviews, they must of been expecting a 4 1/2 or 5 star property. Head down to the Bavaro Beach Palace and pay the money if you are expecting a perfect resort.

With that being said, I loved this resort and enjoyed it very much. You can ALWAYS get into the Restaurants, even if you don't have a reservation. The staff is there it make you happy and it shows. The check-in was a little slow and from what I gather is that they move slower in their country than Americans are used to. The place is a little old, but not bad at all. The grounds, pools, beach, restaurants all are well kept and very clean! Our room was older, but the bed was new, the pillows, mattress, blankets, and all the furniture are new and met all of our expectations. Esmer, a waiter was wonderful! If you find him, tip him good and he will smile and take care of you the entire time you are there.

One tip that I have, if you leave the resort and go shopping 2 miles down the road, do not use the first shops that you come to. We learned the hard way. Walk past all of them and head to the back. You get things 60% priced less in each and everyone one of the shops in the middle and back of the shopping village.
Barceló is a great property.

Room Tip: Oceanfront in building 1,2,or 3
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 21, 2013
Dear Customer,
Greetings, thanks for choosing Barceló Punta Cana for your holidays. It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services. We are happy to read that you enjoyed your stay with us.
We hope you give us another chance to serve you, if you happen to visit Punta Cana in the future.
With best regards,
Sandy Pfeil
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

We just returned to Dublin after spending the most fantastic two weeks at the Barcelo hotel. We can honestly say it was the best holiday we ever had from the time we checked in until the time we left. Sandy (manager) and all her lovely staff were so welcoming and the treatment we got was very high standard. This was our second time to visit this hotel and it gets better.The restaurants are very high standard, and our favourite was the Mirador . The weather was lovely, the beach is what you imagine the caribbean to be. We can see ourselves returning here again in the near future. Its great value for money and a dollar tip goes a long way, would definately recommend this hotel for all ages. My thanks to Sandy and the hard working friendly staff who made this a fantastic holiday.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 17, 2013
Dear Patrick & Jackie,
We appreciate the time you invested in writing a review of your recent stay and on behalf the entire team at Barcelo Punta Cana we would like to express our gratitude for the kind words you have submitted about us. Also, we would like to sincerely thank you for acknowledging so many positive elements experienced during your vacations. Please rest assured that we will share your comments with the rest of the team.
We are proud in creating memories that last a lifetime, give unforgettable experiences to our guests and pleased to see that we have reached our goal.
You can be assured that we look forward to welcoming you “back home” where your Dominican family awaits you.
Best Regards
Sandy Pfeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2013

My wife stayed at the Barcelo for our honeymoon. We had a tough time finding a place that we wanted to stay. The main reason that we chose the Barcelo was that they had a package that included airfare and so we were sold. The resort is quite a drive from the Punta Cana airport. When we arrived we were checked in very quickly by a friendly front desk representative and were on our way to our room. Much to my dismay we were assigned a room that had a terrible view and we weren't able to see the ocean but instead we saw some jungle and a service road that was used for deliveries. The room was clean and comfortable but it didn't cool down that much and I had a tough time sleeping after a long day at the beach and pool. We had a nice mini fridge in the room in which we could store drinks that we purchased.

The pool and beach area were wonderful, so long as you didn't wander off the part of the beach that belonged to the resort. We made the mistake of wandering too far and as soon as we neared another property we were bombarded by locals trying to get us to tour their resort. They would even chase after us after we said no. We eventually gave up and just stayed around the beach in front of the resort. There was always a place for us to sit and nobody was fighting over lounge chairs like I've seen at other resorts. We would walk down to the pool around 8 or 9 and claim our spots with towels and then go to breakfast.

The food at the resort was amazing for it being an all-inclusive resort. They did an excellent job of representing all of the different cultures that visit the resort. We could eat American food, Mexican, European or Asian cuisine. They even had sit down restaurants that had awesome food but those places required a reservation which wasn't had to get. We only ate at the Italian Restaurant and enjoyed it quite a lot.

My one disappointment was the lack of internet access. They had a pay service that you could use but it only allowed 1 of you access at a time. So my wife and I had to alternate using our devices to talk with family back home. In today's age I figured most high end resorts would have better access to internet, not this location.

We mainly went down for a nice relaxing honeymoon away from the cold winter that had claimed Michigan. We got exactly what we wanted. The weather was wonderful, hot but not humid and sun almost every day we were there. There was plenty of adult beverages and wonderful food and we left happy and relaxed. I would book again if nothing else was available but I would first try some of the other resorts in the area before booking back at the Barcelo.

Room Tip: Try to get a room that faces the water and not the service road.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review, June 11, 2013
Dear Guest,
We greatly appreciate that you have chosen Barcelo Punta Cana for your holidays and Honeymoon. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. It is a pleasure to read that you enjoyed a nice time with us, which reflects the commitment and quality of service we have exhibited through the years.
Thank you for taking the time of sharing your opinion with us which we will take in the highest consideration, especially your comment regarding the Internet accses.
Thank you for your comments and it would be a pleasure having you back as our guests!
Regards from Punta Cana!
Sandy Pfeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Barcelo Punta Cana

Also Known As:
Barcelo Punta Cana Hotel
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo
Address: Arena Gorda Beach, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Romantic Hotel in Punta Cana
#57 Family Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
#59 Top resorts Hotel in Punta Cana
#69 Business Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Punta Cana 3.5*
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