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All 100 Punta Cana hotels

Barcelo Punta Cana: Traveler Reviews

3.5 of 5
Arena Gorda Beach, Punta Cana, Dominican Republic
Hotel amenities
Barcelo Punta Cana
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Ranked #62 of 100 hotels in Punta Cana
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2,760 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Chilliwack, British Columbia, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“First time in DR”
3 of 5 stars Reviewed January 11, 2013

As never being to a AI in DR I don't have anything to compare this resort too. Having said that we have travelled to many other destinations and stayed in other AIs. We heard both good and bad from others that had visited other AI resorts in DR.

The rooms were sufficient. We travelled with our 2 children and did spend time in the evening watching movies before bedtime. The tv had a lot of channels in english. Beds were ok. Not luxurious but not terrible. We did have bugs of all kinds come in from the patio or if the door was left open. We come to find that can happen in any country though. There is Mosquitos at night so bring your repellant. We tipped our maid $2-3 dollars a day and got enough towels and our beds made (but not the bedding changed the whole week we were there). It is a different person that comes in to stock your mini bar so leave their tip in the fridge ($1-2) and you will get extras. We had one night where we didn't have any hot water to shower but otherwise it was fine.

We used the complimentary safe for all documents and valuables and it was good except one day we got timed out for putting in our code wrong and security came (not in a timely fashion), plugged in his iPad, and reset it in seconds.

We paid for the prestige upgrade with Transat holidays and there was no point because all the little extras didn't happen like the rum in your room at arrival and your beach towels waiting for you in your room too. We had to chase that all down. We never had a separate check in/check out line either so be prepared to wait! We did have a bus transfer to and from the airport to the resort.

The food was hit and miss. The seafood restaurant was terrible. The Dominican specialties was good. The Japanese was AMAZING and if we would have know it was that good we would have changed some of our reservations for just there. The French was pretty good as well. The pizzeria for lunch is the best and the grill (hamburgers, hot dogs, fries) was very good as well. But the buffet on the other hand was always the miss! We all got sick from the buffet! And some of the things we couldn't even tell what it was. Sunday is the big buffet night and was a little better. The late night food in the theatre isn't worth your time to walk out there! Cut up hot dogs and ham between some bread!

Drinks at every bar are different. We like our vodka but just couldn't drink DR vodka. Tasted like paint thinner! We drank drinks that had ice cubes and were fine and we also drank water from the dispensers at all the bars and were fine. We just didn't use the tap water at all, even to brush our teeth! When you order a drink at a restaurant order 2 or 3 because you can wait a long time for another or not get another one at all by the end of your meal. Especially at the pizzeria. Bring your own bubba mugs for at the pool and beach. A must if you don't want to drink sand!

The resort itself is HUGE! We stayed in building 2 and it was good. Close enough to the pools and beach and restaurants. We were by the theatre which was noisy at night but not for too late! The casino was at the end of our hall and did attract some late night passerbys that wanted to make themselves be heard! We went to the sports bar one night to play pool and it was quiet and fun. The disco was small and smelled terrible! The music is all Caribbean style or bad 90's techno! The nightly shows at the theatre were hit and miss too. We went to the magic show with our daughter and it ended up being dancers in Disney costumes. The circus show was good. The casino wasn't much but ok if your a 3 card poker player. I wouldn't trust the slot machines. They were pretty old.

My kids only did the rock wall and the kids pool. Both were "cool" to them! We didn't bother with the trapeze or kids club because of the times they were open and our routine we got into. Safety is not #1 in DR so there are little things that the kids can get hurt on in the pool and kids area like the filter covers on the ground that I seen several people fall through and get hurt! And the slippery tiles everywhere!

The beach is clean for seaweed and ocean debris but does have a lot of garbage from the guests like cups and cigarette butts. It is always windy and there is always waves. The first day we were there my 8 year old daughter was the in the ocean with her new mask and snorkel and a wave came and took her down and by the time she collected herself the mask was gone from the undertow. It scared her a bit so she didn't go out with mom or dad for the rest of the trip. My 13 year old son loved the waves! Bring lots of sunscreen, you will need it and it is expensive to buy in the resort store.

We bought sand toys at the shop for $18 for a set. It was a bit pricey but she played with them everyday. We had found a body board and some other sand toys on the beach at night and when the kids were done playing with them at the end of our trip we gave them to other kids as we didn't have a way to get them home. Passing it along :)

The resort lets vendors come onto the property and set up tables every second day or so. You can get some better deals on items that you will also find in the stores at the resort. Make sure you haggle with them. I got my kids 2 necklaces with shark teeth that they wanted to sell me for $70 and I got them both for $25. If your going to buy souvenirs there is a mini mall a 10 minute walk down the road that is worth it and I wish I would have gone there instead. I bought all my souvenirs from the resort store. Spent $100 but got some coo stuff that I felt was worth it. DO NOT WAIT TO BUY STUFF AT THE AIRPORT. It is STUPID expensive. The same shot glass I bought at the resort for $3 was $8 at the airport!

The resort store can be expensive for items. I bought the kids a bag of Doritos one night for munches while watching a movie and it was $6 a bag! And chocolate bars were $3 each! Try to avoid having to buy that stuff as you don't really know how long it has been sitting there!


All in all it was a great family vacation. We feel we got what we paid for but we probably won't go back to that particular resort. We met people that went over to Barcelo Bavaro Beach resort and it sounded like that was the Barcelo resort to choose! Worth the little bit extra.

Barcelo Punta Cana is not the worse resort but age is starting to show in the structures. The staff can be friendly but you get the few that will completely ignore you. Especially at the front desk. We didn't find a lot of the staff spoke english and if they did they didn't let it be known. To tell you the truth, we didn't find a lot of tourist spoke english at all. Lots of french and spanish. We love meeting new people when we travel but this trip we pretty much stuck to the 4 of us as a family.

Your vacation is what you make it! We didn't let the little things bother us and stuck to having fun at the beautiful beach!

Room Tip: Most buildings are renovated except building 7. Ask for either building 3 or 4 when checking in. Tip...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
Ask Jen J about Barcelo Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review
January 12, 2013
Dear Guest,
First of all, warm greetings from all the team working at Barcelo Punta Cana.
Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback and are happy to read that your experience was in general a good one.
We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay and will ensure that all your comments are discussed with the different department managers.
We would like to have the opportunity to welcome you once again at any of our Hotels, and that way be able to change any negative perception you may have about us.
Kind regards,
Sandy Pfeil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Highlands, Canada
1 review
5 helpful votes 5 helpful votes
“Terrible”
1 of 5 stars Reviewed January 10, 2013

I have never been one to take these reviews seriously and I wish I did. I decided to take the reviews with a grain of salt and booked a trip. We thought that being rated a 4 star and 4.5 with noli tours it had to be decent.

All I can say is ever negative review is correct. First of the entrance is unimpressive not to mention the entire lobby smells of smoke. I couldn't even stand to sit anywhere with my kids cause it smelled so bad!!!!! The rooms are musty,old with zero water!!!!! We couldnt even shower the first nigth cause there was no water NADA!!!!

Our door did not lock properly and my husband could open it by pushing hard on the door. The lock was all carved out. The up graded rooms r far from an upgrade. They showed us one that was clean and I notice peanuts on the floor!!! Disgusting!!! Basically you got a flat screen tv over a tv from the 80's. the walls are super thin. The hot tub was cold. No towels for the pool for an entire day!!!! Only 2 body towels in our room. There was a line up to get into the buffet then u would litterally line up in the pasta line for over half hour!!! It's over crowded. I could really go on for ages.

We ended up leaving 2 days later and stayed at the barcelo bavaro delux palace which was absolutely beautiful. Fantastic family resort and we would go back again.

Whoever stumbles upon my review please take this review seriously and do not book the barcelo punta cana. Save up and spend the extra money!!!!!! Trust me to even spend what we did the thought of staying there for the entire week would not have been a vacation! The staff were sweet not their fault they are working at a s&$) hole!!! They worked very hard and tried to please many unhappy guests. We all save up for this one week of paradise so make it worth it and do your homework!! Good luck

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
Ask Ska24 about Barcelo Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review
January 12, 2013
Dear guest,
First of all our best regards from the entire team at Barcelo Punta Cana and thank you for having chosen our hotel as your holiday destination.
Checking your words we can appreciate you didn’t have a pleasant stay at Barcelo Punta Cana and we couldn´t fill your expectation about our property. We want you to know, that your opinion is very important and valuable to us. For this reason, your comments are taken with special consideration as they help us identifying our improvement areas, giving us the opportunity to correct them, and thus achieve to offer our guests a service of the highest quality.
We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our family Barceló Hotels & Resorts.
Sincerely,
Sandy Pfeil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Burlington, Vermont
1 review
2 helpful votes 2 helpful votes
“barcelo punta cana”
2 of 5 stars Reviewed January 10, 2013

The only good things I have to say about this place are great beach and nice pool. The staff at the bars/restaurants were friendly, but staff at the front desk were down right rude. There was once clerk running the front desk the entire time (major lines to check in and major lines to check out). The biggest dissapointment in this resort was the food. The food was so horrible it was not even eatable. It got to the point that we wanted to vomit even walking by the buffet due to the horrific smell. We ended up paying for a cab to the hard rock cafe that last two nights of our stay because we could no longer live off the chips we had to buy at the resort store to survive on. The "special restaurants" were always booked (yet completely empty) and impossible to get a reservation at. We did get a reservation one night at the dominican restaurant and were very dissapointed. The pizza place always had an extremely long wait and on the once occasion we did get in I had a long hair embedded in my "freshly made pizza". The other couple we went with both got sick (vomiting/diarhea) from the food. Our room was another issue. Three out of the seven days we were there we did not have hot water. Our tv did not work nor did our fridge. Maintenance had to be called about our in room safe twice during our stay as that also did not work. Our room was not cleaned ( no new sheets/towels/toilet paper) until 5-6pm at night after we would call to complain). There was also not much going on for entertainment as this resort. We are two couples (all in our late 20s) who are very easy to please and were just looking to have a good time. I have never in my life seen anything like this resort. At first glance it appears nice, but dont be fooled. Spend a little bit more money and go somewhere else-- trust me!!! Will never go back!

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask jennifer p about Barcelo Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review
January 12, 2013
Dear Guest
Our best regards from all the team working at Barcelo Punta Cana.
Thank you for your recent review on TripAdvisor and for highlighting the good stuff, such as nice beach, pools, friendly restaurant staff.
We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced in your room during your stay.
Concerning your comments about the quality of our food, we would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests. Indeed, our satisfaction’s questionnaires always reflect high punctuations. Your observations are taking into great consideration and have been share with our Executive Chef for their analysis.
We hope you will be willing to give us the opportunity to welcome you once again to demonstrate you the commitment and quality of service we have exhibited through the years, and that way be able to change any negative perception you may have.

Kind regards,
Sandy Pfeil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
“Over priced for what you get”
3 of 5 stars Reviewed January 10, 2013

Went for New Years. The beach was beautiful and you could walk forever which was the highlight of the trip. BUT the resort was older, rundown and lacking. When we arrived the Check In staff were rude and grouchy. Long wait if you went back to ask questions. The resort was very busy with lots of families and children, lots to do for them, so great for families...not a good time of the year for couples. This is definitely a resort for Europeans and mostly French so we found it difficult to make friends with other tourists. Food was very bland and the wine was horrible lol, have to spend some dough for decent tasting wine. A la carte's were ok. Our Premium Room was basic so nothing special. Must of been lower quality rooms there too because within 2 days we had a note under the door that they were running out of Superior Rooms and were offering a free excursion if we moved to a standard room....so was not worth it. No hot water at times so had to take a cold shower on our last day before we left. Also water dripping from the ceiling lights in the bathroom. Long waits for drinks, constantly ran out of beach bar foods like fries and burgers....I could go on about the poor quality but all in all never will go there again.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Laureen H about Barcelo Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review
January 12, 2013
Dear Guest,
First of all, warm greetings from all the team working at Barcelo Punta Cana.
We greatly appreciate that you have chosen our hotel as your holiday destination.
Thank you for taking the time to let us know about your experience at our Hotel. We greatly appreciate your feedback as it enables us to continue improving and providing our service for our guests.
Please feel sure that your observations are taking into great consideration for their analysis, in order to improve the points you mentioned.
We would like to have the opportunity to welcome you once again at Barcelo Punta Cana to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.
With kind regards
Sandy Pfeil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
“December 31-2012- January 07-2013”
3 of 5 stars Reviewed January 10, 2013

If you love the beach, you will love this hotel!
If you love swimming and jumping in waves this resort is for you.
There is nothing around the resort except a very small market type area called "Plaza Blanca" and another store accessible by a free bus called "Chez Nicole".
There is no "town/city" area once you get to the resort you are pretty much stuck there.
That being said..
Our room was acceptable it was clean and it had a functioning toilet and shower- it was a basic room- the fridge was stocked daily with drinks which was helpful.
The buffet had lots of variety. I am a picky eater- don't eat many types of meats and I found something to eat nightly whether it be fish pasta or something else.
We were in the Dominican Republic so it is to be expected that we are not used to all the vegetables and methods of cooking we are used to in Canada - that is to be expected.
The a la carte restaurants were great. I HIGHLY recommend the Japanese restaurant- TOKIO it was excellent and the Dominican Restaurant- CONUCO.. they were by far the best.
If you want to make reservations for the restaurants be at the desk before 9:00 am because they are packed nightly.
For lunch the best restaurant was the snack bar called MIRADOR- nice salad bar and sandwiches instead of grill with burgers/hot dogs and fries.
All in all good experience!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Stefa680 about Barcelo Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Barcelo Punta Cana, responded to this review
January 12, 2013
Dear Guest,
Receive warm greetings from all the team working at Barcelo Punta Cana.
Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.
We also are very pleased to read that you enjoyed the all-inclusive program which includes a wide range of delicious food and beverage.
Please be assured that your nice comments will be forward to our F&B staff, especially to the staff at the Tokio and Conuco. They will be delighted to know that they are making a difference in each guest experience.
We thank you once agai for taking your time sharing your opinion. Looking forward to welcoming you once again!
Best regards,
Sandy Pfeil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Barcelo Punta Cana

Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Barcelo Punta Cana Hotel
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo
Address: Arena Gorda Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 On the Beach Hotels in Punta Cana
#49 Romantic Hotels in Punta Cana
#53 Top resorts Hotels in Punta Cana
#55 Family Hotels in Punta Cana
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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