First off the website states the rooms in the Royal Bavaro (Adult Only Section) are new and close to the beach. They are in fact somewhat closer to the beach, but in no way are they new. Poorly repaired leaks, badly plastered ceiling, poorly patched tiles, etc. The room we actually a Honeymoon Suite which was fairly spacious and adequately furnished, but there were definitely things not perfect. The first night we had no hot water in the tub (which is a big feature in the room) 3 calls/visits to the front desk and we finally got hot water. The person on the desk made an interesting comment to the effect: "Some people don't like hot water, so we can turn a switch on by the door". There are no switches for the tub by the door. All i can think of is that they have a valve of some sort to turn the hot water off to the tubs, that unless you complain, they don't turn on. I have absolutely no idea, but the second day we finally did get hot water to it. Then 2 days later, there was a dripping leak in our room that appeared to be coming from the tub above, but that was addressed fairly quickly. We also went 1 full night with no toilet paper as it wasn't replaced during the daily visit by housekeeping. My two biggest complains regarding the room were the terrible wifi that was unreliable at best and the fact that even with the air conditioning running, the room was always damp, for example Sleeping was tough because the sheets actually felt damp. The food was pretty good for the most part, not excellent everywhere, but pretty good. The Mexican and The Italian restaurants were by far the best two we ate at. Here's ante, bring long pants for men or you will not new allowed to eat in the two restaurants on the Adults (Royal) side. Service was generally excellent by the workers, servers, etc. we encountered. The were very polite and friendly. The beach was very nice but it does have quite a bit of kelp if you don't like that. There are a fair number of canopies, etc. but you have to get there quite early to secure these either by the pools or on the beach. We had no issues with mosquitos or bugs during our stay. My Biggest Complaint overall, that makes returning here highly unlikely, is the pushy sales staff that tried to sell us travellers club memberships from approximately 12,000 to 28,000 USD. We were told we were going on a short tour to see what extra amenities were available to us since we had upgraded to the Royal side, this was 100% wrong!!! They told us no such thing, it was simply a sales pitch that wasted a couple of hours of our vacation trying to sell us something we hadn't asked for or wanted. by the end of this, I was quite upset and quite frankly, disgusted my vacation time was being wasted for nothing. They were quite friendly and falling over themselves to "help" us while presenting the sales pitch, when we declined, it was a totally different story. To make matters worse, everyday we were there, we were approached by different staff members trying to get us to "do the tour" to basically to get their commission or reward for bringing more people in to the sales office to try and sell their travellers club. We weren't bothered at all at the beach, but I sure as hell didn't appreciate the staff in the resort trying to sell us this package. The room without hot water for the first day even after being told it would be addressed immediately and the pushy sales travellers club really started our vacation off on a negative note and it is quite unlikely I would go back. The grounds are beautiful and well maintained. The lobby and main building for the Catalonia Bavaro (the family side) is much more impressive looking and certainly larger and nicer than the Royal Side lobby and main building. You would expect the opposite considering you pay more to stay on that side. However, both places are available for you to use if you are staying on the Royal Side, so it wasn't a terribly big issue for us. The nightly shows left a lot to be desired even though the staff tried to provide some entertainment. The Michael Jackson show was pretty good, but the rest was not so great. was extremely disappointed when we went to book a dinner on the beach, they only offered seafood menus and if you could not eat seafood like me, you couldn't take advantage of this nice service. Interesting considering it isn't that cheap and you would think they'd offer at least one non-seafood option.
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- Also Known As:
- Catalonia Royal Bavaro Hotel Punta Cana
- Catalonia Royal Bavaro Punta Cana
- Royal Catalonia Bavaro