Stay Somewhere Else!!!
This was the absolute worst resort my husband and I have ever stayed at. I thought this was a good resort and was excited about visiting Punta Cana for the first time. The people that give this place a good review must not know how an All-Inclusive resort is supposed to treat you and service you.
I'll start with check in. We waited in line for 45 minutes and we were never offered the so called “Welcome Drink.” We’ve stayed at other All-Inclusive resorts and within minutes a drink is literally being shoved into our hands. Hansel and Nelson, at the front desk are both flat out rude as I’ll get out. This resort for some reason feels entitled to tips and everything else. I brought samples of make-up, perfume, and left tips for the maid and that didn’t do any good. We also tipped the waiters and bartenders and they got pissed off if it was less than $2.00. Do they not know that All-Inclusive means that the tips are already included in the price and tipping is for great service. Well maybe if you offered better service you would get a better tip. Domingo, the bartender at the Sea Blue restaurant gave my husband attitude when he asked for a simple refill on his Pepsi. Edward, the bartender at the Sea Blue was fantastic! Maybe the other bartenders need to take a few tips from Edward on how to treat people.
The next day, after we ate breakfast we were shanghaied by someone who we thought worked for the resort. She walked up to us and said “I know you had a long check-in yesterday so let me make it up to you.” Yeah, she wanted us to spend $20,000.00 on a vacation club. I had to get rude with her and tell her she deceived us. We were not going to waste 2 hours of our vacation listening to her. We got up and walked away and she gave us the “go to hell look” every time she made eye contact with us.
The rooms are nice and clean but that is about the extent of it. On our second night the A/C stopped working at 3:00am. I called upfront and spoke with Nestor who waited until 5:30am to send someone to the room and the maintenance guy said “Nothing is wrong.” Really? I’m from Texas and I’m pretty sure I know what a non-working A/C feels like. After making another call to Nestor, who was at the same extension for the front desk, and room service he said “The new shift starts at 7:00am and I will send someone else to your room.” Well 8:00am rolls around and still nobody shows up. So I called and was told by Hansel “Someone is coming.” I waited another 30 minutes and marched my butt up to the front desk and asked Hansel who I needed to talk with to get the A/C fixed. He said “Someone is coming.” I Said “That’s a lie you said that 45 minutes ago.” We were told that we would be moved but that never happened. I honestly don’t know what was done to the A/C. We left for an excursion that same morning and when we got back the A/C was working.
Room Service is a joke. It takes over an hour for food to arrive and that’s if you can get someone to actually pick up the phone.
The food made me sick; the only place that didn’t make me sick was Thalassa. After talking with some other guests I realized it was all being cross-contaminated. As soon as I would eat anything I was back in the room within 15 minutes because my stomach was upset. The worst place was the Tapas restaurant. I had to literally run from the restaurant back to the room from the horrible cramping that food gave me.
The “good” reviews of this place a few and far between. I honestly thought I was getting a great resort and in the end I was severely disappointed. My husband and I will be going back to Mexico from here on out which is what we’ve done for the past 7 years. Stay away from this place!!
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- Also Known As:
- Catalonia Royal Bavaro Hotel Punta Cana
- Catalonia Royal Bavaro Punta Cana
- Royal Catalonia Bavaro