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“4th time as good as first” 5 of 5 stars
Review of Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
5.0 of 5 Hotel   |   Puntacana Resort & Club, Punta Cana 23000, Dominican Republic   |  
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Hotel website
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Hotel amenities
Ranked #5 of 99 Hotels in Punta Cana
Certificate of Excellence 2014
boston
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 25 cities Reviews in 25 cities
127 helpful votes 127 helpful votes
“4th time as good as first”
5 of 5 stars Reviewed November 5, 2010

was a peace corps vol. here 30 years ago so feels like coming home as we have now come here 4 times in last 2 years
My wife and I do NOT like to return to the same hotel but keep booking return trips here when the weather in Boston turns cold and we want to think of paradise
this hotel works because the general manager, the Italain vincenzo calcerano runs a great team here as he previously did at casa de campo
ideal spot for people who want to read and/or to play golf as I play 2 rounds at corales and one at la cana (although the strong winds made it a challenge) and to be treated like a movie star
heading for home tomorrow as the edge of hurricane tomas grazes the eastern coast right now
ignore the comments from the MD from Maryland as he just had to call villa manager to get these things fixed: our small refrig broke and it was replaced the same day
did sunset horse ride, spa, golf, and pool at sister resort, punta cana hotel, every day
my wife says she loves it here due to the staff always being so great!!!!!!!!!!
once you have experienced the service here, it is hard to compare to any other hotel
we especially enjoy a slow casual early breakfast here with maximo and felix
speaking as a DR regular, there is no better place to stay and 30% of the guests here are returnees!!!
private mail me if you have questions
dd

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
    403
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    11
    6
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See reviews for
122
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2010

The glowing reviews are all true!!! This Hotel is amazing. From the super helpfull private concierge (Hola Mellisa) to the friendly bartenders ( Hola Antonio and Carlos), the staff makes you feel like you are in a private estate rather than a Hotel complex. The beach is usually deserted and manicured, and the food was exceptional. We were in an ocean front villa (6173) and the views reminds one of a postcard. It's well worth the price and we can't wait to go back!!!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda MD
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 1, 2010

A beautiful holiday spot, with all you could ask for in the way of a location. The Oscar Di La Renta-designed villas are superb, and the staff is so well trained, attentive and genuinely pleased to work there that I would love to know how they do it.

Why only three stars, then? In a word, infrastructure. Data connections are very flaky, meaning not only that the internet was so unreliable as to be worthless, but also that credit card machines in resort shops don’t work, you can’t get cash because the connection at the currency exchange desk doesn’t work, and paying for extra services like diving or kiteboarding is a major performance. I’m not talking here about the odd service interruption, but about things not working for days on end. This can cause you a major problem because you can’t use credit and you can’t get cash.

The phone in our room also didn’t work, and that included internal calls – so no wake-up calls or calls to reception from that phone were possible. You’ll want wake-up calls if you book activities. They will issue you a cellphone to call your Villa Manager, but this often goes to voicemail and – be warned – they stop answering altogether after 11 pm. This last little piece of news got my wife and I stranded for 40 minutes in a car park, waiting for a lift at 12:30am after a resort-organized party at the other end of the campus.

Also on the subject of infrastructure, the showers in our room were tepid to cold – colder than body heat – and the air-conditioning was stuck at a freezing 66 degrees for most of the week until they finally fixed it. From an outside temp of 85-90 it was like walking into an icebox and then showering in a freezing mountain stream, and we both were in the odd position of getting mild colds and sleeping fully clothed in the middle of the tropics. Eventually we opened the doors and accepted the insects.

None of these things is acceptable in any five-star venue anywhere, nor at four-star standard, so unfortunately we have to rate this venue down for these reasons. That makes it very expensive for the value obtained. There are cheaper options in the same location.

Bottom line – We will come back, but only if they fix the data services and room services first.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, SC
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2010

Tortuga Bay offers service unlike any other place we have ever visited. From the moment you step off the airplane until the moment you step back on, the staff is there to assist you. The airport whisking service makes you feel like a rock star. Within fifteen minutes of landing we were through customs and in our room at the resort. No check in process required. Our resort manager was always just a call on the resort-provided cell phone away, and was there to take care of our every need. The staff was exceedingly friednly, helpful, and warm. Our oceanfront room offered a breathtaking view, as well as an outdoor jacuzzi and a separate balcony to eat breakfast brought in to our room. This is not a place for those looking for a lot of nightlife, but if you are looking for a place to relax and be pampered, this is the place for you! Also, my husband played golf at the new Corales course designed by Tom Fazio, and said it was the most beautiful course he has ever seen (and he has seen many)! We loved it here, and will definitely be back.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 23, 2010

Villa - We had a beach front 1 bedroom oceanfront , The room was perfect with a wrap around balcony with stunning views. Have Breakfast on the balcony.
Beach - Perfect. Calm Turquoise waters .
Golf and Spa were excellent.
If your looking for action and nightlife stay away from Tortuga Bay - If you want 5 star treatment and peace and quiet this is the place.
The airport vip service will make you feel like a rock star

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2010

This our second time we returned to Tortuga Bay and I must say they have not missed a beat. I usually stay at the St Regis or Ritz when we travel but this place has them all beat. All the fine details are taken care off. You never have to lift a figure for anything. Our last night they had the Jacuzzi filled with rose pedals and lined a path with them. Very nice detail. We will definitely be back.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 1, 2010

From the moment my family and I landed to our eventual depature (1 day late due to hurricane Earl) the staff at Tortuga could not do enough for us. The location is the best we have ever stayed at in the Dom Rep. VIP collection service at the airport, fast track through customs, check in at the villa not reception. Every need was catered for. This place really is paradise. I look forward to going back. The Templeman Family.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 99 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 
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