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“Outstanding” 5 of 5 stars
Review of Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
5.0 of 5 Hotel   |   Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #5 of 102 Hotels in Punta Cana
Idaho
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Outstanding”
5 of 5 stars Reviewed May 2, 2010

We stayed at four different places in the DR and Tortuga Bay was by far the best experience. The staff is incredibly gracious and helpful, the food is excellent, and the grounds are beautiful. The beach is a nice white sand, great for walking, but don't expect any waves in April (not sure about the rest of the year). Our villa was not ocean front but did have a partial ocean view so be specific about ocean front if that's important to you. Overall an outstanding property and experience.

  • Stayed April 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
    372
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2010

Tortuga Bay is an amazing place to visit! The beauty of Punta Cana is almost overwhelming. The property is well maintained, the service is wonderful and the people are super nice. The casitas are clean, private and quaint. My husband played golf at 4 different courses and loved every single one. The pictures he took of the golf courses that overlooked the Caribbean were beautiful. (Some actually looked like postcards!) I enjoyed my time at the beach and the Six Senses Spa. The ladies at the spa were incredibly sweet and accommodating. The office staff at Tortuga were very thoughtful, attentive and really took to the time to get to know us. The food is good on property but honestly, the best meal we had was at Mamma Louisa's at a small shopping strip about 10 minutes away. (One bad note: the pizzeria on property left something to be desired.) If you are looking for many family activities and/or a party scene, this place is not really for you. Tortuga Bay is so peaceful, your stress will disappear immediately. The airport service is top notch when traveling with Tortuga Bay. All employees were very friendly however, the ones that we would like to thank most are Virginia, Laura, Yuliana and Victor!!! They went above and beyond with their hospitality. You guys rock!!! We will definitely return.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2010

Can't say enough good things about Tortuga Bay. My wife and I would be lucky to return one day. TB is a small and quiet resort that is perfect for some R&R. The room, service and setting were all great. Easily one of the nicest beaches I have ever seen. The VIP service at the airport is so impressive it can actually be somewhat embarrassing. We cut 4 different lines on our way home (bag inspection, check-in, security and customs). They offered to take us to our airplane in a golfcart, which i politely declined. The food was good, but not great. I would not go to the caribbean if I wanted great food, so we were not at all disappointed. I highly recommend TB. Last year we stayed at Little Dix ( a resort that we also love) which is similar to TB. All in all I would have to say that TB is better.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, NC
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 19, 2010

I have travelled for 30 years and seen many places. I consider myself fair and reasonable and appreciative of good, genuine, thoughtful service. Tortuga Bay delivers from the time you land at their airport until your departure. The airport experience alone is without doubt the smoothest I have seen with scheduled service. The hotel staff and friendly. Food is good. Rooms are sizeable and extremely well presented. My wife who is a spa junkie loved the spa. I think onbalance it works slightly better for couples than families, but that is splitting hairs.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed April 14, 2010

First off, my wife and I have a hard rule that we never, ever, return to the same hotel. Well, we just came back here for the 3rd time and keep breaking our own rule. You feel like a movie star when you get off the plane and there is someone there waiting for you with your name on a hand held sign. All others are herded together while you go off as a VIP.
This hotel is perfect for a low key, relaxing escape. We had dinner one night at Cap Cana's Blue Lagoon and twice in the Punta Cana's Village. Otherwise, we dined at La Yola, Playa Blanca and at Bamboo here at the hotel.
The second golf course here, Corales will open this Friday with the DR president cutting the ribbon. Jay Overton has done a beautiful job prepping the course to be world class. PB Dye's Cana course is superb as well. Played La Espada at cap cana as well and that may be the best course in the Caribbean. For these courses, bring extra balls due to the ocean winds!
Other than the always complaining zzzdoc review, all other reviews shown here are accurate. I was a peace corps volunteer here many years ago and you will find the Dominican staff to be truly sincere and friendly.
Please come and enjoy this secret jewel in the Carribean. It has earned the number one ranking for punta cana.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo
1 review
5 of 5 stars Reviewed April 8, 2010

From the moment we stepped foot off the airplane and were greeted by the resort representative and swiftly taken through customs etc., we knew we had chosen the right place to vacation. We stayed in an oceanfront two bedroom villa which was beautifully furnished with incredible views. Our two villa managers, Melissa and Corin took care of everything we needed and requested from restaurant reservations to tee and spa times etc. The service that we received on the beach was wonderful. We cannot say enough about Roselin...! We will never forget his kindness to us and our four children. He is an incredible representative for Tortuga Bay! We travelled with two 17 year old girls, a 12 year old boy and and a 6 year old boy and they all enjoyed themselves thoroughly. We all felt as though the staff made us feel they wanted to do everything possible to ensure that we were happy with every detail. It was simply one of our best family vacations ever. Even upon departure, we were once again taken through a separate customs area and then brought to a VIP lounge to wait in until boarding. Everything ran so smoothly. We will definitely return!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
1 review
5 of 5 stars Reviewed April 8, 2010

Very best top level resort. Excellent facilities and restaurants. Best service and attention in Villas. The best airport arrival service and very pleasant confortable check in and out

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 102 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
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