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“Best hollidays ever !” 5 of 5 stars
Review of Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
5.0 of 5 Hotel   |   Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic   |  
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Hotel website
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Hotel amenities
Ranked #5 of 100 Hotels in Punta Cana
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Best hollidays ever !”
5 of 5 stars Reviewed July 9, 2014

Just AMAZING experience , really good resrot especially the first class treatment and the staff is very attentive.

The food was excellent and they also make really nice drinks !!

For a family vacation or honeymoon is one of the best sites to go.

5*

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, July 10, 2014
Dear Sunny Holidays,


We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club family.

Have a great day!

Yours sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Chicago, Illinois
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 6, 2014

We have been to many resorts in the Dominican Republic and this is hands down the best! My husband and I went here for our honeymoon and we were treated like royalty. First class all the way. From being met on the tarmac when we landed, to being taken to the plane when we left, this was an amazing experience. Our room was absolutely beautiful and ocean front. We had everything we needed and if we needed anything else (like when we locked ourselves out of the safe) we just used the personal cellphone we were given and they were more than happy to help us. The food was excellent! Room service was also prompt and delicious. We couldn't get enough of the ceviche! La Yola and Bamboo were our favorites. One evening, after coming home from dinner, we had candles all around our hotel room, chocolate covered strawberries, and the most sweet note about love for our honeymoon. The tub was also surrounded by candles and filled with rose petals. The beach was beautiful. Turquoise, calm, warm, and not crowded at all. Again, anything you wanted while you were on the beach you could have. One of our favorite things to do was take our golf cart to the ecological park and swim in the fresh water lagoons along the trails. This was an unforgettable experience and was absolutely worth it!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, July 7, 2014
Dear Mr./ Mrs. Amy,


We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club family.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience on your first weeding anniversary .


Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2014

My Husband and I spent our honeymoon at Tortuga Bay and we couldn't have stayed a better place. The staff took the time to talk to us and ask us questions and it really showed that they care about their guests. The amenities that the hotel and the resort group provides are incredible. The food is delicious, the rooms are gorgeous and the views are spectacular. The beaches are gorgeous, TB provides you with kayaks to get out and explore the water and amazing lounge chairs to relax on the beach. The entire experience was 5 star. We loved having VIP assistance through the airport on our way into Punta Cana and VIP assistance through the airport on our way out of Punta Cana. Our favorite part about Tortuga Bay was the privacy - we were able to really spend time and relax together without being disturbed. TB also provides you with a golf cart to use to travel to the other hotels and restaurants in the resort group- making everything so convenient. Tortuga Bay truly was paradise and we had a honeymoon we will never forget. We are already looking at planning our trip to come back, soon!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, June 27, 2014
Dear Mr. / Mrs. Mackenzie ,



We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your Honeymoon at Tortuga Bay!

I will share your comments with our team, who I am certain will be encouraged by your remarks.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience on your first weeding anniversary .


Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 24, 2014

My wife and I had been thinking about visiting the D.R. for many years. My niece and husband, who is Dominican, live in Santo Domingo. When we told them we were coming, they said that Tortuga Bay was the only place to stay. From our arrival at Punta Cana airport, we were treated like VIP's. We were met on the tarmac and were escorted though customs and at Tortuga in 25 minutes from landing. We were escorted to our room and given a tour of the property. The beach was private and long with soft, white sand. There was some seaweed, but it was meticulously cleaned everyday. Our breakfast, which they called Continental, was anything but. It was simply wonderful and extensive. The service, especially Ramon, Francisco, Juan and Antonio were friendly and professional. Our room was a second floor Ocean Front Villa. It was clean, spacious and beautiful. The dining was very good to excellent at all the restaurants, including the Westin. La Yola, at the marina, was our favorite and the best. Dining was expensive, so be prepared. But if you want the best, you would expect to pay more for it. It was worth it. Finally, on a side note, Maria, who was at our beckon call with a cellphone that they gave us upon registration, noticed that my birthday fell on one of the days we were staying there. I didn't tell anyone. Well, my birthday arrived and everyone I saw that day wished me a Happy Birthday. After dinner, we arrived back at our villa only to find balloons, a Happy Birthday banner and a Birthday cake. How wonderful was that! All in all, a fabulous trip that we will remember and look forward to our return. By the way, the weather was wonderful, just one afternoon of thunderstorms, which actually gave us a break ffrom the sun. I didn't play any golf, but I will next time. The courses looked great. Also, we used the Spa, Six Senses, which was also nice.

Room Tip: Stay on the second floor for better views.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, June 25, 2014
Dear Mr./ Mrs. Sleeper longlsland,

We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club.

Once more, thank you for your comments. We hope to be able to welcome you again to Tortuga Bay, and give you a "Leading" Experience.


Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 24, 2014

My husband and I spent 4 nights at Tortuga Bay for our honeymoon during the first week of June 2014 and we cannot stop thinking about our time in paradise. The first class treatment started with the airport pickup. The ease of getting from the plane to the resort was amazing. The villa itself was gorgeous. We were on the second floor of a unit just slightly back from the beachfront. The views were spectacular and we loved having two bathrooms.

Everyone on the staff was so pleasant and friendly. We enjoyed breakfast each morning at Bamboo (amazing fresh squeezed juice!!) and then spent much of our time on the beach. It was almost like having a private beach, with everyone spread across the sand. We ordered drinks and appetizers on the beach most afternoons and enjoyed all of the dinners that were scheduled for us. Our villa manager made sure we had plans each night and transportation to dinner each night was prompt. We loved dinner so much as Brassa (in the Westin in Punta Cana), that we went two nights in a row!

The golf cart and bikes were well loved. We enjoyed biking the resort. Our favorite activity was snorkeling, which we set up through the aquatic center. We boarded a boat with a captain and tour guide and the 4 of us enjoyed a great experience. The water was perfect and our tour guide pointed out many fish as we swam happily.

All in all, it was a perfect trip. My husband wants to spend every anniversary at Tortuga Bay!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, June 25, 2014
Dear Mr. / Mrs. Lindsay ,



We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your Honeymoon at Tortuga Bay!
I will share your comments with our team, who I am certain will be encouraged by your remarks.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience on your first weeding anniversary .


Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

We just returned from a 4 night trip at Tortuga Bay. Let's just say to start off, 4 nights isn't nearly long enough, 5 would have been perfect. The resort is extremely quiet and you hardly see anyone else. There were many times we were the only couple at breakfast. The staff there is truly amazing. Jose, Juan, Francisco and our favorite bartender Rafael! Everyone is very attentive. The free kayaks were very fun, we did it everyday and got to see some great sea life! There was quite a bit more seaweed than we anticipated but they have people cleaning it all day. The restaurants that are nearby are pretty expensive, you can expect to pay anywhere from $200-$300 per dinner, but they were all very lovely and in our opinion, worth it! We did the romantic beach dinner for our 10 year anniversary and it was amazing. Do it! The staff surprised us with candle light and ride petal turndown service. They also had a warm rose petal bath waiting for is after dinner with a banner and balloons that said happy anniversary. Again, 1st class. We went to Hard Rock one night for dinner and gambling and couldn't wait to get back to our quiet, quaint resort! A trip to remember. We will definitely be back to see our friends!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, June 17, 2014
Dear Mr./ Mrs. Jennybgraham,


First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a "a one - of a kind Leading Experience''.


Yours sincerely,





Vincenzo Calcerano
General Manager
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 15, 2014

This was our second stay. The first 2 years ago was wonderful...Lovely service, beautiful suite,great beach...We went with friends in JA. 2014 for our second visit. The trouble started before we arrived when we learned that our stay and our friends had been pre charged on our credit card. While this was clearly against the policy ALL attempts to rectify it failed. We were subjected to many assurances that the charges had been credited back, & they never were. After wee arrived, we protested to the manager that we were supposed to be in villas next to each other...He was argumentative, escalating and rude...But things went RAPIDLY downhill! Our friends unit was old and tired looking...unlike the very healthy roaches that were scurrying all around their fruit platter, refrigerator, night table and eventually their bed. The manager was AGAIN outrageous insisting that all of the units were "sprayed," & insect free! He insulted us wi/ an offer of a free night or two in the middle of the summer when we wld never come!! Finally he gave us a dinner and a beach barbeque ...then, on night three, moved our friends. In the end, they credited two nights of the stay to us and to our friends. It was all VERY stressful...horrible actually. We will never go there again. It wld have made a huge difference if the manager had been polite, professional and immediatly moved our friends and offered some compensation. None of that occurred without many confrontations with him, and many e-mails to our travel agent at home.

Room Tip: The second villa on the right if facing the ocean, was infested!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, June 17, 2014
Dear Mr./ Mrs. 456 ScreenName1,



First of all, we would like to thank you for taking the time to let us know your comments from your stay in Tortuga Bay. As we are deeply committed to achieving our guest's total satisfaction, your opinion is very important to us.

We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay . At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in Tortuga Bay and take whatever corrective actions may be necessary.

Once more, thank you for your comments. We hope to be able to welcome you again to Tortuga Bay, and give you a "Leading" Experience.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Fax (809) 959-8230
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 100 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
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