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“Wonderful Stay” 5 of 5 stars
Review of Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
5.0 of 5 Hotel   |   Puntacana Resort & Club, Punta Cana 23000, Dominican Republic   |  
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Hotel website
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Hotel amenities
Ranked #8 of 98 Hotels in Punta Cana
Certificate of Excellence
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful Stay”
5 of 5 stars Reviewed November 15, 2013

Just got back from a wonderful stay at Tortuga Bay and we will be back. From the moment you are greeted at the steps of your airplane and whisked through the airport, ten minutes later in your hotel, to the delightful rides on the golf cart or bikes throughout the verdant grounds of the beautiful resort, to the sensational spa treatment and the wonderful family of villa managers and employees who make everyone feel so special, you will see that this is an extraordinary place. It is quiet and relaxing. There are two pools to choose from and several different beaches. The Club pool and beach are gorgeous. The service throughout the resort is wonderful.... The resort is very well maintained. Rooms are very tastefully decorated but could use an extra club chair or small couch in the junior suites. The beach is beautiful sand but does have a constant flow of seaweed.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 16, 2013
Dear Mr. / Mrs. Aka,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on TripAdvisor ! It is always a pleasure to receive feedback from our guest.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience .

Sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

I when with a group of 15 people. We had a great time. The staff was friendly and the entertaining was great. We had something to do everyday, the food was excellent. The beach was breath taking. The Bartenders were the best. And lets not forget the restaurants, you have several to pick from to have dinner, but need to make reservation early. My favorite was the Asia style food.

Room Tip: Ground floor rooms are best
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed November 13, 2013

Just back to 23F Boston from 86F in PC

The recent nasty review on villa managers was written by someone whose wife had taken the bathrobe and put it in her bag to go home even though there is a small card saying you can buy a new one. He should speak to his wife about this and not the VM who has served my wife and I for 4 of our 8 trip to TBH since it opened 7 years ago and she is a superb and was a top student of my friend at the Catholic University here!

Just to give some new info from this past week:

an amazing 38% of the guests are returnees, aka TBH loyalists

the new Westin will somehow open on 12/19/13 and will proved TBH guests 2 more places to eat and a another bar to visit.. this hotel is adjacent to Playa Blanca and can re driven to in your golf cart although it is at the other end of the resort

best time to go to Playa Blanca itself is Sunday afternoon when the local Dominican executives and families come to use the beach

Try the Saturday evening Dominican food/music night at Bamboo. It is very authentic per my own opinion as I have been coming to the DR for 30 years since serving in the Peace Corps here.

A nice place for lunch is the small restaurant at Corales golf course. My wife and I went to eat and watch the roaring surf hit the coastline. Gorgeous..you can see Oscar de la Renta's area from here.

If you go to the Bistro in the PC village for dinner, stop over at Punta Cava for a drink or tapa
Monday is domino night and the hotel owner's son will be there playing seriously!

Wear a bathing suit to the ecological reserve and swim at the 3rd laguna which has cool fresh water. Go to the 3rd laguna used by Segway tours called Guama' as it is the best and safest.

Cap Cana has the beach Juanillo which is the resort next door. Rated one of 10 best bar/beaches in Carribean. Busiest on a Sunday but we went there for lunch on a weekday and it was quiet on the beach but full at the restaurant

If you are real adventurous, hire a driver to take you to the baseball game in La Romana. This will show you the real Domincan Republic. The new toll road takes about an hour to get there

Antonio at breakfast can make you the fruit drink famous on Anthony Bourdain's show from the DR: Morir Sonyondo...try it

Hope you can go to this special place and enjoy top service from the super village managers led by Vanessa and Mariela. The Cibao VMs are the best!

Room Tip: second floor ocean front
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 14, 2013
Dear Mr. / Mrs. Doran ,

On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I will share your comments with my team members!

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “a one – of a kind Leading Experience’’.

Yours sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
vcalcerano@puntacana.com
Tel. (809) 959-8229
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 5, 2013

Recently spent 3 nights at Tortuga Bay! The small hotel is the ultimate in relaxation! It is a beautiful property made up of small houses. We stayed in a lower level 2 bedroom unit that was wonderfully appointed. More than enough room for 2 couples. Units have small kitchens that are really not good for much because expect coffee because they don't supply any utensils. The beach is very very quite with lounge chairs and umbrellas and more towels than you could ever use AND the softest sand. Helpful beach boys are there to take care of your every need from drink to food to ice cold water. What really makes this property special is the staff. They couldn't be nicer with service above and beyond! We did have a few strange problems occur while we were there - burning hot water in shower, security taking a "rest" on our lounge chair one night (not a good thing to be woken up at 3am by squawking on a radio, peeking outside seeing a man on a lounge chair outside! This truly was extremely frightening as you can only imagine. The hotel next door which is a large property, Punta Cana, is just about totally deserted. We did not feel comfortable walking any place near there at night..............Management did quickly addressed these issues - might have been nice if they had offered a little something-compensation?). Food was great - we had them come and cook a BBQ for us one night in our unit. Adult beverages were a bit over priced....but thats what you expect at a resort that might be a tad bit pricey itself.

Room Tip: Ask for a unit on the beach.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 6, 2013
Dear Mr. / Mrs. Norma,

We appreciate your comments regarding your stay at Tortuga Bay Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
1 829 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TerreHaute
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 3, 2013

Manuel Ramirez, Maximo, and Rafoel they were great servers!!!!!! Manuel always knew what we wanted before we even asked for it! Always very kind, very happy to serve us and always had a smile for you!!! Manuel should be considered as a very important part of your resort with all of his kindness!! Maximo and Rafoel were great bartenders!!! Always SMILING, knew what we always wanted to drink and very very kind!!!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island Park, New York, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 22, 2013

like the rooms staff excellent, food not great, it was far from everywhere

wiil go back love DR will love to go back in february sent me any good deals if any for that time please sent me any travel information for the future

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 20, 2013

If you want to feel like royalty, go to Tortuga Bay. The amenities and VIP service is unparalleled. The staff were wonderful- they make you feel like their family. The villas are gorgeous and the grounds beautiful. It's pricey, but worth every penny.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, October 22, 2013
Dear Mrs. Susan,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on TripAdvisor ! It is always a pleasure to receive feedback from our guest.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience .

Sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
vcalcerano@puntacana.com
Tel. (809) 959-8229
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 98 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 
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