Our villa manager's were Laura and Giovanni, they were wonderful. My husband and I traveled with our 5 year old and they made us feel right at home. Everyone we encountered at the resort was happy to honor any request we made. The resort is so relaxing and quite, this is not a place for people that want excitement. The only negative I have is the bed was very hard, we called Laura and they brought a overlay. We will be returning in the future, this was one of the most relaxing places we have traveled to. Thank you so much for the stay.