The guest experience at Tortuga Bay is jaw-dropping phenomenal from beginning to end. They truly set the standard in delighting their guests. I was completely blown-away by the experience.
First Impressions | (a) The Tortuga Bay Rep met us on the airplane tarmac and whisked us through immigration and customs via within 5 minutes of deplaning. (b) At the resort, we learned that hotel management had upgraded us from a junior, ocean front suite to a 2-bedroom, 2 bathroom - each with jacuzzi tub and shower - (minor side note: Molten Brown products - Yay!) ocean front suite. Our suite was huge, airy and bright and included a kitchenette. Location could not have been better - we were literally no more than 15 steps to the beach. Many times we felt we were at a private beach.
Guest Services | The service across the board is exceptional with a wonderful warmth and graciousness. They manage to strike that delicate balance of being friendly and helpful without being intrusive. They strive to meet every request. For example, we wanted Mexican Tapas which are on the bar menu but not on the room service menu. No problem - we had it delivered. Additionally, the hotel concierge provided us with a cell phone so we could always call someone if we had any questions or needed assistance.
Food | We stuck with the basics (hamburgers, quesadillas, salads, etc.) and I found the food to be pretty good, especially by Caribbean resort standards. Order the pina colada with dark rum. On Saturday evenings they offer a Dominican Night Buffet ($45 pp) which I'd highly recommend. It includes various ceviches, leg of lamb, a roasted piglet, different stews, desserts, etc. The complimentary breakfast buffet is also lovely.
Golf Carts | Provided to every room. It is a great way to explore the property and travel to the Ecological Reserve. Very convenient and just flat out fun.
In closing, I'd like to share that we took a "leap a faith" when we chose Tortuga Bay. None of our friends had ever stayed here. We chose it based on Trip Advisor reviews. It is now certainly at the very TOP of my list for vacation destinations. If you are from NYC and a bit of a Type A - I can't think of a more efficient - dare I say relaxing - way to get to the Caribbean because the VIP airport arrival/departure concierge services keeps you 'cocooned' from the typical airport frenzy. IMHO, that efficiency and the ensuing calmness that 'bookends' the trip makes staying at Tortuga Bay very worthwhile. I recommend Tortuga Bay whole heartedly.
In closing, and as icing on the cake: Our timing was exquisite. The weather was beautiful throughout our short trip and we had the added benefit of missing Blizzard Nemo back home. Go to Tortuga Bay. You will be glad you did.