The Tortuga Bay experience begins on a high note: After you climb down the airplane steps at the Punta Cana airport, you’re greeted by an attendant then whisked by golf cart to passport control ahead of everyone else. Next, you’re accompanied at baggage claim then handed off to a driver, who takes you on the brief 10 minute ride to the resort. The airport can be a bit chaotic, so the assistance comes in handy, not to mention the VIP touch. On the return flight, you have access to a VIP lounge.

As for Tortuga Bay, this is a great destination to just beach it for a week. One of the competitive perks are private golf carts provided to guests, which enable you to blast around the resort and adjacent partner Punta Cana Resort and its facilities. Service is friendly, and a set of managers meet your needs through resort-issued blackberry. About 8 (+) villas consist of large 1 unit first floors and 2-unit second floors.

The white sand beach is very good, though there is a seaweed presence (diligently scooped up by staff each day). Birdlife is very impressive - we witnessed a daily egret show along the shore.

The biggest disappointment at TB is the beach food and beverage service, which was aloof and very slow during our stay – we waited an hour for lunch as the server catered to a high-maintenance family in another room. The food was good, but the service management needs attention. The fitness center is serviceable if not LHW material: There are five cardio stations, and a weight/muscle-conditioning multipurpose station.

Spa treatments (facial and massage) at the Six Senses Spa were exceptional.

Tortuga Bay also offers the best eating in Punta Cana – three trips to restaurants at nearby resorts and in the Village were inferior. Complimentary breakfast buffet at Bamboo consists of a good selection. The Club House restaurant and bar offer a great view, and the food is very good, although we had one disappointing lunch experience at the Club House Grill where the service was in disarray and we received plates and substitutions that we didn’t order after long waits.

Happy hour from 5-7 at Bamboo provides good drinks with warm bar staff.
I regret not golfing, as the world-class course looked incredible and provided great views across the resort.

Complimentary rides into the Village enable you to purchase items from a market at reasonable costs, and several restaurants and a few shops line the walkways. This area has great potential if more decent retail and eateries are added.

This may sound like a fussy four-star review, but I hold it up against other top-level Leading Hotel experiences. This is a very good destination with the potential to be one of the World's best.

We were taken care of right at the airport and whisked to the hotel property. Greeted by friendly folks that escort you to your villas, and then give you a cell phone in case you need anything. We used that to make dinner reservations, questions about the ecological park and requesting rides. Each villa comes with its own golf cart which is very useful as the property is extensive. Variety of beach areas to visit - all lovely. Dominican Republic has a reputation for sea grass washing on the beach, which is true - here they rake it up twice a day. There are caretakers constantly caring for the vast property. Golf courses are awesome - try them all, including Corales. Take a course guide/caddie with you - very helpful. The rooms are huge and vary slightly in each building. All views are stunning. Breakfast and lunch offerings are excellent. For "Foodies", don't get too excited when it comes to dinner. We sampled several restaurants in the area and they are all fine, but don't expect top-tier - but who cares, the place is awesome. All the staff whether at the lobby, restaurants, venues, golf etc are wonderful. Having consulted with some other guests, we were not impressed with the cocktails, so request how you want your drinks made. But bartenders are friendly and acommodating so we tried several drinks during the trip. (A gentleman came to the room before we checked out to inventory the mini-bar contents. We never used any of it, but there is a nice selection.) The wife used the spa services while I golfed and she enjoyed all her treatments.This is a fantastic high-end hotel/resort. Visit the Ecological area - it is an easy hike through the "jungle" - best around noon, and you can swim in 3 of the "pools". Very clear and they have fish and turtles in them.

Had the most pleasent experience at your wonderful property except for the last 30 minutes. While departing our room we were joined along with the individuals helping us with our luggage by 2 people from the hotel reception staff who swept through the room much like authorities looking for drugs or contraband. In the lobby awaiting our airport transportation we were timidly asked if we took the property's laundry bag and I said we did as there was no plastic bag in the room to accomodate our worn garments and I was not about to unpack to return the bag. I said do what you need to do and I would pay for the item, upon which I was charged $25 to my Amex. My wife was then asked where was the hair dryer bag as it was not in the room. She responded there was no hair dryer in the room when we checked in and we immediately called to have one brought to the room and when delivered it came with no cover. The whole experience of physically checking out was an embarrassment and an affront and could have been handled mush more discreetly or more appropriately nothing should have been said at all! I hope this review is helpful to your organization when future guests check out!!
Thank you, "Experienced Travelers"

Just returned from a family wedding at Tortuga Bay. Every detail was thought of and planned for. Some credit goes to the bride, groom and their families but the rest goes to the management of this wonderful resort. The property is gorgeous. The staff is helpful, kind, resourceful and friendly. The management couldn't be nicer. The rooms/villas are superb. And what a wedding! Facing the ocean with local musicians playing as the bridal party walked down the aisle. Followed by cocktails, dinner and dancing in a spectacular space around the pool.
Bottled water is advised at Punta Cana and the hotel makes sure that you are never without.
The beach is perfect and I highly recommend this resort to lovers of luxury and low-key elegance.