The Tortuga Bay experience begins on a high note: After you climb down the airplane steps at the Punta Cana airport, you’re greeted by an attendant then whisked by golf cart to passport control ahead of everyone else. Next, you’re accompanied at baggage claim then handed off to a driver, who takes you on the brief 10 minute ride to the resort. The airport can be a bit chaotic, so the assistance comes in handy, not to mention the VIP touch. On the return flight, you have access to a VIP lounge.
As for Tortuga Bay, this is a great destination to just beach it for a week. One of the competitive perks are private golf carts provided to guests, which enable you to blast around the resort and adjacent partner Punta Cana Resort and its facilities. Service is friendly, and a set of managers meet your needs through resort-issued blackberry. About 8 (+) villas consist of large 1 unit first floors and 2-unit second floors.
The white sand beach is very good, though there is a seaweed presence (diligently scooped up by staff each day). Birdlife is very impressive - we witnessed a daily egret show along the shore.
The biggest disappointment at TB is the beach food and beverage service, which was aloof and very slow during our stay – we waited an hour for lunch as the server catered to a high-maintenance family in another room. The food was good, but the service management needs attention. The fitness center is serviceable if not LHW material: There are five cardio stations, and a weight/muscle-conditioning multipurpose station.
Spa treatments (facial and massage) at the Six Senses Spa were exceptional.
Tortuga Bay also offers the best eating in Punta Cana – three trips to restaurants at nearby resorts and in the Village were inferior. Complimentary breakfast buffet at Bamboo consists of a good selection. The Club House restaurant and bar offer a great view, and the food is very good, although we had one disappointing lunch experience at the Club House Grill where the service was in disarray and we received plates and substitutions that we didn’t order after long waits.
Happy hour from 5-7 at Bamboo provides good drinks with warm bar staff.
I regret not golfing, as the world-class course looked incredible and provided great views across the resort.
Complimentary rides into the Village enable you to purchase items from a market at reasonable costs, and several restaurants and a few shops line the walkways. This area has great potential if more decent retail and eateries are added.
This may sound like a fussy four-star review, but I hold it up against other top-level Leading Hotel experiences. This is a very good destination with the potential to be one of the World's best.