I am truthful to say I was a bit hesitant to visit Tortuga Bay, Punta Cana for low level of service. I guess I have been spoilt over the years by visiting top properties and locations in the world hence I have a very high level of expectations.
However my wife twisted my arm so we booked Tortuga Bay for a 10 day visit with our two (teenage) children in July 2012.
I cant be thankful enough that my wife kept her foot down as we had a GREAT time.
Property was EXCELLENT, food was great (especially the Dominican food night at the Bamboo restaurant which is similar to African food we are used to) and service by all staff was excellent, prompt and non intrusive.
Tortuga Bay is very private and therefore quiet which was just perfect for us to spent quality time with our children and swim, play frisbee on the lawn, ride bikes, drive the golfcart etc.
Visit to the natural springs are a must (terrific cool and refreshing water) and we visited almost every day for a quick dip. We also took the Segway tour, jungle gold cart drive (all within 5 mins drive from the hotel) and a zipline tour (about 1 hour drive from hotel). All great and well organized. Although during our stay, Tortuga Bay's beach had a substantial algae "invasion", staff were on it around the clock to clean as much as possible away. It was no real issue for us as this is nature. Playa Blanca on the property is only a 10 mins buggy drive away which has beautiful white sand beach with shallow see through water and no algae.
Again, we had a great time and would definitely return.
No reason for me to write about very small issues encountered during our stay which are simply no match for the overwhelming return of a very high level of service and a great holiday experience throughout !