We have just returned home from our second trip to tortuga. I didn't think the service and property could have been any better than the first time, but I was sooo wrong. The welcome at the foot of the plane was once again perfect. The villa is in a perfect location, on the beach, but close to bamboo, where breakfast is served with a choice from the large buffet and eggs and smoothys made to your requirements.
Ismail from bamboo requires additional recognitian for his dedication to customer service. By the 3rd day we didn't need to request breakfast tea with cold milk and banana smoothys. They just appeared thanks to ismail.
Louis and Daniel do a very good job of heading up the team in bamboo, always ready with a smile and suggestion of delights to eat.
Yalola (marina restaurant) was excellent as always, the only negative being the lack of light to see the menu. But we were ready for that with our iPhones for light. The team do a very good job of welcoming us by name ( they had been advised by the villa mangers we were coming)
We had many treatments at the spa whilst staying all of which were fantastic. I can recommend the Thai massage for anyone who needs the knots removing from their shoulders and back.
Tortuga is now very close to the capital, thanks to the new highway. The journey to la ramana is 35 mins and santo Domingo will be 1 hour 40 once the whole road is open, that will make dinner in the capital a possible with return the same night.
The villa managers and admin staff also deserve recognition for the hard work, smiling faces, consistent high service. Tortuga is a very slick, but not pretentious resort, they encourage you to be part of the family.
My only negative is that the punta Cana hotel next door should be closed, it reflects badly on the service provided in tortuga. The pool was dirty, francos pizzeria is terrible and the buildings need a lot of work. I am sure once the westin had been built the hotel can be retired.
I must give a final thanks to Fernando from the punta Cana estate team for showing us some beautiful properties during our stay.
I wish I was back at tortuga bay now.
We love tortuga bay so much we are even looking to buy our own house on the complex to be part of the punta Cana family.