Booked through Thomson to arrive at the Riu Palace Punta Cana on the 12th June through to the 26th. I can truthfully say that me and my partner had a amazing time here at this beautiful resort. On Arrival we were blown away by the front of the hotel, it looked just exactly like a palace and the lobby was beautiful also. We were a little sceptical about the reception staff due to previous comments but they couldn't of been more helpful and polite on arrival. They gave us a speedy check in, WIFI passwords, a welcome drink and even though we aren't smokers, two free cigars! Our rooms was just the standard double and it did the job fine. Yes there was a musty smell when we arrived but after the first day it had gone! Open the doors and stop moaning, your in the Caribbean! The minibar was restocked daily and the optics every two days. The maids did a fabulous job of cleaning our rooms and leaving lovely towel art for us to find everyday. The food was really good, breakfast awesome! Lunch and dinner was always fine for us.. for the people who say the food is awful and they couldn't find anything, you must be very very very fussy! There was a massive variety of different foods to choose from and all nice quality. We booked 3 of 5 speciality restaurants, the Italian, steakhouse and the Krystal. Would only recommend the Krystal and Italian. The Steakhouse, I have to be honest, not good! We ate at the buffet most nights and Mario looked after us every night, he was so lovely and had a table ready for us every morning, lunch and dinner, absolutely loved him!
Room service I wouldn't recommend anyone bother with, there's about 3 things on the menu and they don't rush when bringing it either. The beach was amazzzing, white sands and turquoise seas. Spend at least a week on there and loved every minute, the pool guys are really attentive when bringing you drinks either on the beach or round the pool! We did a couples massage on the beach, that was $60's each, well worth it, would recommend. The entertainment was okay, the guys are really cool and it was hilarious watching them all dancing round the pool, really funny.
The hotel offers a free shuttle to the Palma Real Shopping Center at different times everyday. There is lots of shops and places to eat like the Hard Rock Café (Went there twice, Brilliant). Make sure you ask reception as our rep was crap and didn't tell us and we found out of the couple we met out there. Also take crème for mosquito bites, we got bitten rotten, mostly in the evenings.
For the people who say this place is full of roaches, I didn't see one or even a bug for the whole 2 weeks only mosquitos but only at night. Maybe we were at a different part of the hotel? No idea?
I would give the hotel grounds, architecture and staff 5* most definitely. The reason why my overall score was 4* is because of the following.. The pool and the infinity pool were really mucky, twice we had to pull chunks of peoples hair out and put them on the side, gross. Lots of tiles had fallen off around the pool and it looked really tired. The Premium Alcohol they boast when you book doesn't come out unless you ask, and ask and ask again for it. My partner is a big big Jack Daniels drinker and numerous times after asking for a 'jack and coke' they brought it, it was not jack. Luckily we met a couple who go every year to the Palace Punta Cana and they know all the staff so once we were with them (which was most of the time for the last week) we got premium alcohol. This isn't good, why promote your business as offering premium brands if you don't want to give it? Very deceiving.
One thing I will say is this place is full of Americans who are gobby and love to complain and complain and complain some more. After a week we were sick of them screaming to each other instead of just talking although they were only sat 2 foot away from each other. no need. We found a spot with 4 other British couples, who felt just the same. Guess that's just Americans for ya, just wish they took into account that other people are on holiday as well, not just them!
Would I recommend this hotel to anyone else? Yes
Would I return to this hotel in the future? Yes I would.
We loved our stay and although a few minor let downs, it wouldn't stop me from returning. Loved every minute, Your holiday is what you make of it, if you go thinking everything is going to go wrong, it will! Enjoy your holiday and relax!
Request a room facing the courtyard
Request a room on a high floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.