We just returned from Riu Palace in Punta Cana, and all six of us came back with sore throats and upper respiratory problems due to the horrible mold and smell in the rooms. We were in rooms 2087-2090. The odor was so bad it would wake me up at night, plus the rooms were right above the kitchen which added to the problem even worse. When we arrived at the hotel we were asked if we would like to upgrade to rooms with a view of the pool, managements first asked for $500 dollars for all 3 rooms for 5 nights, then he cut it down to less than half and then he said, "forget it, I will just give it to you". Well he didn't do us any favors, our view was the roof of the Miguel restaurant. And the mold was worse! On our last day there, all the guest were walking around covering their noses, the gardeners were watering the lawn with what must have been the sitting water on the grounds, you can see and smell this when you arrive on the grounds, standing water all around, the smell on the lawn was unbearable, if you stayed out there you would have most likely caught cholera! That was nasty, just nasty! Never again! The drinks were watered down so bad, the food was always blah, it all tasted the same, even the fruit was tasteless, I can't figure that out! The men in suits at the courtyard that came to get our drink orders looked like Mafia bosses, you were scrutinized from the moment you sat down to the moment you got up to leave, I felt like I was in jail at the resort, and the security with the rifles, nope, not my idea of relaxation. The regular staff though, the best!
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??ey * 30 km / 19 miles from Punta Cana Int???l. Airport ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana