My husband and I returned last night from 6 days at the beautiful RIU PALACE PUNTA CANA. We were there with another couple, mid-twenties to early thirties. Two of us are teachers and we were looking for a winter escape, and the RIU was perfect!
First off I'll list the negatives, since there are less of those. The Steakhouse was not at all what we expected, and sadly we went there on our first night. The food was not the best, and the service wasn't that great. Ernestisina was great but Abad on the other hand was extremely rude to us. Not sure what his problem was with us and our table, but he seemed to think we weren't going to tip him.
Check-in and Check-out were quick..but I feel the people at the front desk did a poor job at telling us everything offered. We weren't given a map or told what goes on during the day, or about the shuttle offered to the casino and club. (we ended up going that night and requesting the information). MAKE SURE THEY GIVE YOU THE TOWEL CARD. We weren't given one, luckily the towel hut guy gave us towels the first day and we were able to get a card back. They didn't even give us our wristbands, we had to remind them! Also make sure they give you your wifi information, the signal is good all the way to the beach and in most parts of the room.
My only other problem was the Monday night show (didn't catch the name of it). This show was extremely inappropriate..we ended up getting up and walking out. There was a mattress on the floor and two members of the animation team were pretending to be Maria and her lover who get caught by the husband. REALLY??? Not my choice of family appropriate comedy shows.
The hook that held the shower head was broken the whole week, but that wasn't a problem for us. We just held the shower hose.
Everything else was great!
The hotel was beautiful, it's clean and so well taken care of. Yes the rooms smell like humidity. But you are in the Caribbean, anywhere I've been to in DR or Cuba has had the same smell. Just be careful with your cameras, our non-waterproof camera we think may have been damaged because of the high levels of humidity. The rooms were very clean, and the lady who cleaned our room made sure to change our towels, and leave a beautiful towel art in the room everyday. If you are traveling with someone that is staying in a different room, make sure to request a connecting room. The rooms are facing each other and have a door that can be locked outside of both rooms. We did not do this and ended up down the hall from each other. Not a big deal, but had we known the setup of the rooms...
The buffet is the best! There are options for everyone. We preferred the buffet to any other restaurant. The steakhouse is a small buffet during the lunch hours. We went to the Japanese, Krystal Gourmet, and Italian they were all great. Smaller portions but equally delicious. One tip if you are going to the Italian go with an empty stomach! They have a salad bar before the meal that is huge. Not just salad, but pizzas and seafood. The rice ball is to die for!
The service was incredible for the most part, some names that stick out: Rayner and Ronnie from the buffet, Anneris from the lobby bar and plaza bar...Luis from the Plaza bar at night. Also Jazmin from the lobby bar and the night bar.
The Animation Team tries too hard! There's one in particular Coco Loco he is the most annoying animator ever. But all in all they did a good job putting on a show for the guests.
We did not see any games being played at the pool until the last day. Wish there had been more, other than pool aerobics!
The beach is beautiful...I did not feel it was too crowded as we always found beach chairs. We did have to move the chairs around to get 4 together, but that's not a big issue. As always there are people who leave the towels on the chairs by the beach and pool. Personally I would not do it out of fear of losing the towel and having to pay the $20.00 :)
Please tip the staff, the waiters...the bartenders...your housekeeper. These people make very little a month, work weeks on end and only get a few days to go home and visit family. $2-3 dollars do not make much of a difference to us, but to them it could be between 60-90 pesos. We took $50 in singles and $50 in 5 dollar bills, and by the end of the week we were out of singles!!
Had the opportunity to meet the GM of the RIU hotels in PC, and I can see why the hotel thrives on improvement and treating their guests as #1.
Sorry for the long,detailed review but after doing so much research I appreciated seeing for myself the things I read. Make sure to bring some Febreze, and a smile. :)
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana