I just spent a week at the Riu Palace Punta Cana, and it was a week in paradise. Beautiful weather, beautiful pool and beach, palm trees, piña coladas, friendly staff were the highlights of the trip. Our room definitely smelled very very musty to the point where we had to keep the door open whenever we were in the room. I don't know if this is just a general problem in the caribbean because of the humidity or if it is a problem specific to this hotel. But since everything else was great, I wasn't going to worry about it.
Unfortunately something happened that will make me never want to return. $90USD and 60 Euros were stolen from two separate wallets in the hotel safe. We kept the safe locked at all times and had the key with us at all times.
When we reported it to the front desk they told us the manager would "call us". Never happened. We eventually met with a manager and were told that it was impossible that the money was stolen and that we probably left it somewhere and should go look for it. There is absolutely no way we misplaced the money as I left my wallet IN the safe for the entire trip since I had no need for Euros. This left us feeling as though we had done something wrong, even though we did not ask for the money to be refunded, but just for someone to believe us. Proceed with caution.
- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Riu Palace Punta Cana Hotel
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??ey * 30 km / 19 miles from Punta Cana Int???l. Airport ... more less
- Reservation Options:
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